1. Guesty Help Center
  2. Distribution
  3. Airbnb
  4. Airbnb: Getting Started

What data is synced between Airbnb and Guesty and where to manage it

This article is relevant for:

You can connect your listings between Airbnb and Guesty in one of the following ways:

Syncing times

When a listing is connected between Guesty and Airbnb (either by importing, publishing, linking, or reconnecting it), changes to the listing's data are expected to sync between Guesty and Airbnb within several minutes. However, during high-load activity, it could take up to 24 hours.

When importing a listing, it can take 24 hours for the listing's status to change to "Connected", and an additional 72 hours until all the listing's data, reservations, and guest messages will be imported to Guesty.

Sync setting

A listing can be synced between Guesty and Airbnb in one of two ways: Full sync, or Limited sync. Pro users can switch the listing sync settings from Full sync to Limited sync (or vice-versa). 

Learn about the two syncing types below.

Full sync

In Full sync, the rates, availability settings, guest messages, and reservations sync between Guesty and Airbnb and should be managed in Guesty. If you apply changes in Airbnb to the rates or availability settings values, they will be overridden by the settings in Guesty the next time syncing occurs. Updates are expected to sync between Guesty and Airbnb within several minutes. However, during high-load activity, it could take up to 24 hours.

Additionally, the listing content attributes, including description fields, property type, cancellation policy, booking options (instant or request to book), and amenities should be managed in Guesty.

Limited sync (Pro users only)

With Limited sync, you manage your rates, availability settings, guest messages, and reservations in Guesty, while managing all content attributes (description fields, etc.) in Airbnb. Changes to the attributes in Airbnb won't be reflected in Guesty. 

Default syncing

When importing a listing to Guesty, its sync setting is automatically set to “Full sync”.

Pro users: When publishing or linking a listing, you can set your preferred sync settings, and change it any time.

Airbnb locked attributes (Pro and Lite users)

Making changes to specific content attributes in Airbnb disables your ability to update the same attributes in Guesty, regardless of the sync type. If you change them in Airbnb, they'll be managed in Airbnb. Learn how to return to manage them in Guesty.

You can use the locked attributes feature, for example, to add amenities or property types supported by Airbnb but not Guesty. The attribute won't be displayed in Guesty but will appear in Airbnb.

The locked attributes are:

Data syncing issues

Use our troubleshooting article if you notice discrepancies between Guesty and Airbnb in the listing's data, reservations, or guest messages.

Data management table

Use the table below to learn where you should manage each data type (in Guesty, or Airbnb), based on how the data is synced between the two platforms. Manage your data in the relevant platform to avoid overriding your settings. Click the links provided for any data type to learn how to perform changes to it and any syncing limitations.

Full sync Limited sync

Type of data Where to manage it

Base price / manually adjusted price per night

In Guesty

 

Basic fees (cleaning fee, and extra person fee)

In Guesty

 

Additional fees (including a pet fee)

In Guesty

Security deposit

In Guesty

The number of guests included in the listing price

In Guesty

The listing currency

In Guesty

Cancellation policy

Including offering a non-refundable discount.

In Guesty

The listing tax configuration

In Guesty or Airbnb

Learn more.

Promotions

Learn how multiple promotions will be applied to Airbnb reservations.

Pro users

In Guesty:

  • Early Bird
  • Last Minute
  • Length of Stay
  • New Listing Promotion

In Airbnb: 

Custom promotions (and other types of promotions) can be set in Airbnb. When applied, the reservation's accommodation fare will be adjusted accordingly. However, the promotions won't be displayed in Guesty, including in the guest folio (invoice).

Learn in which cases Custom promotions won't apply.

Lite users 

Lite users cannot manage promotions in Guesty. You can set Airbnb discounts directly in Airbnb. Learn in which cases Custom promotions won't apply.

Weekly and monthly discounts

In Guesty

Length of Stay promotion will override weekly or monthly discounts.

Special offers for Airbnb reservations

In Airbnb

The data will be pulled to Guesty.

Markups and markdowns

In Guesty

Rule-sets

In Airbnb

Rule-sets adjustments to the price per night or the minimum nights per stay won't be reflected in Guesty's calendar.

The listing default minimum and maximum nights per stay

In Guesty

The listing maximum occupancy

In Guesty

The listing annual night limit

In Guesty

The listing default check-in (starting time & ending time) and check-out hours

In Guesty

Advance Notice settings

In Guesty

Preparation time settings

In Guesty

If you activate this feature in Guesty, the preparation dates will be blocked in Airbnb. However, the "Preparation time" settings in Airbnb won't update, and will appear as "None".

Booking window settings

 

In Guesty

Age limit for making a reservation

In Airbnb

The data won't sync to Guesty.

Calendar blocks added for early check-in or late check-out

In Guesty

 

Calendar blocks

In Guesty

Booking policy: Instant or Request to book

In Guesty

Inquiries & booking requests

In Guesty

Learn when you will receive requests to book.

Reservation alterations

 

  • Changing the estimated time of arrival or departure (ETA/ETD) is not supported on Airbnb. If you adjust these values in Guesty, they will revert to the listing's default check-in/check-out times following the next update in Airbnb.

 

Pro users: In Guesty

Manage the following types of alterations in Guesty:

  • Changing the reservation dates
  • Changing the number of guests
  • Moving the reservation to another listing
    You can only move the reservation to a listing that belongs to the same Airbnb account
  • Changing the total reservation price
  • Canceling the reservation

Once you approve an alteration request from a guest, or the guest approves your alteration request, the change will be reflected in Guesty and will sync to Airbnb.

Additionally, you can make internal changes that will be reflected in Guesty only. 

Lite users: In Airbnb

To alter an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request on Airbnb. You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing via Guesty will disable the reservation’s messaging and payment setup.

The listing nickname

Define it in Guesty or Airbnb, and the information will sync across platforms only upon the initial connection.

 

Any further changes must be made directly in Airbnb.

The listing title and description fields

In Guesty

The listing type & property type

Listing type: Entire apartment/shared/private

In Guesty

 

Amenities

 In Guesty

Room arrangement (Beds, shared spaces & baths)

 In Guesty

Photos & photo tour

In Guesty

To manage your photos from Guesty, ensure you set a “Full sync” for the listing.

House rules & safety considerations

In Guesty

Arrival & departure instructions

 In Guesty

Guests verification requirements

 In Guesty

The listing address 

Make changes to the full address only if you haven’t received a confirmed reservation for the listing. If you have received a confirmed reservation, contact Airbnb Support to update the listing address, or adjust the published address instead. 

In Guesty:

Changes to the listing address within 0.01 km from the current address, excluding "Country", "City", and "Street".

In Airbnb:

  • Changes to the listing address over 0.01 km from the current address.
  • Changes to "Country", "City", and "Street".

Communication with Airbnb support

In Guesty:

Only if you set up Guesty's integration email.

Communication with guests 

In Guesty

 

Auto-reviews

 In Guesty

Airbnb account settings & personal information

In Guesty:

  • Account nickname
  • Forwarding email
  • Company name

In Airbnb:

All other information.

List the listing

In Guesty

Listing license number

In Airbnb

Follow these steps:

1. Log into your Airbnb account.

2. Click Listings and select the relevant listing.

3. Under "Listing editor", click the three lines to the right of 'Arrival Guide'.

4. Click Regulations

5. Fill in the required information.

Guest should know 

  • Host name
  • Wifi name & password
  • House manual (not to be confused with "House rules")
  • Trash pick up instructions
  • Parking instructions

In Airbnb

The "Guest should know" section in Guesty doesn't sync with Airbnb.

Reservations notes 

Reservations/calendar notes don't sync between Airbnb and Guesty.

Notifications

In Guesty

External calendar (iCal)

Not supported.

When a listing is connected between Guesty and Airbnb (either by importing or publishing it), Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. 

Related to:

Was this article helpful?
1 out of 2 found this helpful