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  4. Managing your Airbnb account, listings, and synced data

What data is synced between Airbnb and Guesty and where to manage it

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You can connect your listings between Airbnb and Guesty in one of the following ways:

  • Import your Airbnb listings to Guesty (Pro users), or connect your account and import your listings to Guesty (Lite users).
  • Publish (“push”) your listings from Guesty to Airbnb (Pro users only).
  • Link (“map”) your existing Airbnb listings to your existing Guesty listings (Pro users only).
  • Reconnect a disconnected listing between Guesty and Airbnb.

When a listing is connected between Guesty and Airbnb (either by importing, publishing, linking, or reconnecting it), changes to the listing's data are expected to sync between Guesty and Airbnb within several minutes. However, during high-load activity, it could take up to 24 hours.

When importing a listing, it can take 24 hours for the listing's status to change to "Connected", and an additional 72 hours until all the listing's data, reservations, and guest messages will be imported to Guesty. Learn how the import process affects your listing settings and data.

Sync settings

A listing can be synced between Guesty and Airbnb in one of two ways: Full sync, or Limited sync. 

When importing a listing to Guesty, its sync settings is automatically set to “Full sync”. When publishing or linking a listing, you can set your preferred sync settings. Pro users can switch the listing sync settings from Full sync to Limited sync (or vice-versa).

 Learn about the two syncing types below.

Full sync

In Full sync, the rates, availability settings, guest messages, and reservations sync between Guesty and Airbnb and should be managed in Guesty. If you apply changes in Airbnb to the rates or availability settings values, they will be overridden by the settings in Guesty the next time syncing occurs. Updates are expected to sync between Guesty and Airbnb within several minutes. However, during high-load activity, it could take up to 24 hours.

Additionally, the listing content attributes, including description fields, property type, cancellation policy, booking options (instant or request to book), and amenities should be managed in Guesty.

Limited sync (Pro users only)

With Limited sync, you manage your rates, availability settings, guest messages, and reservations in Guesty, while managing all content attributes (description fields, etc.) in Airbnb. Changes to the attributes in Airbnb won't be reflected in Guesty. 

Airbnb locked attributes (Pro and Lite users)

Making changes to specific content attributes in Airbnb disables your ability to update the same attributes in Guesty, regardless of the sync type. If you change them in Airbnb, they'll be managed in Airbnb. Learn how to return to manage them in Guesty.

You can use the locked attributes feature, for example, to add amenities or property types supported by Airbnb but not Guesty. The attribute won't be displayed in Guesty but will appear in Airbnb.

The locked attributes are:

Syncing issues

Use our troubleshooting article if you notice discrepancies between Guesty and Airbnb in the listing's data, reservations, or guest messages.

Data management table

Use the table below to learn where you should manage each data type (in Guesty, or Airbnb), based on how the data is synced between the two platforms. Manage your data in the relevant platform to avoid overriding your settings. Click the links provided for any data type to learn how to perform changes to it and any syncing limitations.

Full sync Limited sync

Full sync

Account setup

Action Where to manage it

Airbnb account settings & personal information

In Guesty:

  • Account nickname
  • Forwarding email
  • Company name

In Airbnb:

All other information.
Add the listing license number

In Airbnb

Follow these steps:

  1. Log into your Airbnb account.
  2. Click Listings and select the relevant listing.
  3. Under "Listing editor", click listing_editor icon icon to the right of 'Arrival Guide'.
  4. Click Regulations
  5. Fill in the required information

Listing setup

Action Where to manage it
List listings In Guesty

Listing details

Action Where to manage it
Set the listing's address

Make changes to the full address only if you haven’t received a confirmed reservation for the listing. If you have received a confirmed reservation, contact Airbnb Support to update the listing address, or adjust the published address instead. 

In Guesty:

Changes to the listing address within 0.01 km from the current address, excluding "Country", "City", and "Street".

In Airbnb:

  • Changes to the listing address over 0.01 km from the current address.
  • Changes to "Country", "City", and "Street".
Manage the listing's title and description In Guesty
Manage the listing's nickname

In Guesty or Airbnb

he information will sync on initial connection. Any further changes must be made in Airbnb.
Set the listing's property and listing type

In Guesty

Listing type: Entire apartment/shared/private
Set the listing's room arrangements

In Guesty

Includes beds, shared spaces and baths
Set the listings photos & photo tour

In Guesty

To manage your photos from Guesty, ensure you set a “Full sync” for the listing.
Manage the listing's amenities In Guesty
Set age limit for making a reservation

In Airbnb

The data won't sync to Guesty.
Set the listing's maximum occupancy In Guesty

Set the the number of guests included in the listing price

 In Guesty
Arrival and departure instructions In Guesty
Guests verification requirements In Guesty
Set what guests should know

In Airbnb

Includes: 

  • Host name
  • Wifi name & password
  • House manual (not to be confused with "House rules")
  • Trash pick up instructions
  • Parking instructions

The "Guest should know" section in Guesty doesn't sync with Airbnb.

Calendar and availability

Action Where to manage it
Set the check-in and check-out times

In Guesty

Includes default times, check-in start and end times, and flexible times.
Set the minimum and maximum nights In Guesty

Includes receiving reservations above the maximum night limit.
Set the annual night limit In Guesty
Set advance notice In Guesty
Set preparation time In Guesty

If you activate this feature in Guesty, the preparation dates will be blocked in Airbnb. However, the "Preparation time" settings in Airbnb won't update, and will appear as "None".
Set the booking window In Guesty

Manage calendar blocks

 In Guesty
Set calendar blocks for early check-in or late check-out In Guesty

Manage the external calendar (iCal)

Not supported.

When a listing is connected between Guesty and Airbnb (either by importing or publishing it), Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. 
Reservation notes Reservations/calendar notes don't sync between Airbnb and Guesty.

Reservation policies

Action Where to manage it
Manage booking policy: instant of request to book In Guesty
Inquiries and booking requests

In Guesty

Learn when you will receive a request to book.
Manage cancellation policies

In Guesty

Includes offering a non-refundable discount.
Manage reservation alterations

Pro users: In Guesty

Manage the following types of alterations in Guesty:

  • Changing the reservation dates
  • Changing the number of guests
  • Moving the reservation to another listing
    You can only move the reservation to a listing that belongs to the same Airbnb account
  • Changing the total reservation price
  • Canceling the reservation

Once you approve an alteration request from a guest, or the guest approves your alteration request, the change will be reflected in Guesty and will sync to Airbnb.

Additionally, you can make internal changes that will be reflected in Guesty only. 

Lite users: In Airbnb

To alter an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request in Airbnb. You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing via Guesty will disable the reservation’s messaging and payment setup.
Manage house rules and safety considerations

In Guesty

Financials and revenue management

Action Where to manage it

Base price / manually adjusted price per night

 In Guesty
Manage basic fees

In Guesty

Includes cleaning fee and extra person fee.
Manage additional fees 

In Guesty

Includes pet fee
Define your tax settings

In Guesty or Airbnb

Learn how taxes sync.
Manage markups/markdowns In Guesty
Set the listing's currency In Guesty
Manage discounts

In Guesty

Length of Stay promotions will override weekly or monthly discounts.
Manage payments In Airbnb
Manage promotions

Learn how multiple promotions will be applied to Airbnb reservations.

Pro users

In Guesty:

  • Early Bird
  • Last Minute
  • Length of Stay
  • New Listing Promotion

In Airbnb: 

Custom promotions (and other types of promotions) can be set in Airbnb. When applied, the reservation's accommodation fare will be adjusted accordingly. However, the promotions won't be displayed in Guesty, including in the guest folio (invoice).

Learn in which cases Custom promotions won't apply.

Lite users 

Lite users cannot manage promotions in Guesty. You can set Airbnb discounts directly in Airbnb. Learn in which cases Custom promotions won't apply.

Special offers for Airbnb reservations

 In Airbnb
Security deposit In Guesty
Airbnb Rule-sets & Smart pricing

Pricing and minimum nights configured on Airbnb Rule-sets will be pulled to Guesty when importing a listing, but Smart pricing's adjustments will not be imported to Guesty.

Airbnb's Rule-sets and Smart pricing should not be used for a connected listing. Pricing and availability settings must be managed via Guesty.

Guest payments

In Airbnb

Airbnb's service fee

In Airbnb

Communication

Action Where to manage it
Manage communication with Airbnb

In Guesty

Only if you set up Guesty's integration email.
Manage guest communication In Guesty
Manage auto-reviews In Guesty
Notifications In Guesty

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