Guesty offers various notifications to help you manage your business, including those for booking channels, payment, reservations, and more. These notifications appear in your dashboard and mobile app but aren't sent via email or SMS.
Tip:
To receive notifications via email or SMS:
- Create a message automation (e.g., for canceled reservations).
- Set up email forwarding for account-related notifications.
Enabling/disabling notifications in Guesty
Follow these steps to manage your notifications settings:
Important:
Guesty doesn't support Chrome notifications.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the bell icon.
- In the bottom-left corner of the pop-up, click
. - On the Notification page, click Notifications in the left-side menu.
- Open the notification categories (e.g. payment, reservation, channels, etc.), and select the notifications you want to receive.
- Unmark the boxes for notifications you don't want to receive.
- Click Save.
Available notifications
Below are the types of notifications you can choose to receive in Guesty.
Payment
More details: Payment notifications
|
Notification type |
Explanation |
|---|---|
| Payment received | Notifies you when a new payment is successfully processed and funds are received. |
| Payment failed | Notifies you of a failed payment. Use this notification to ensure payments aren't missed. Retry charging the guest's payment method again or collect a new payment method from the guest. This notification will continue to appear until the reservation is fully paid. |
| Payment refunded | Notifies you when a payment is refunded.
Enable this if you want to be informed about refunds handled by a booking channel. |
| Payment overdue |
Notifies you when a payment scheduled to be charged is overdue. |
| Reservation overcharged | Notifies you when the amount collected exceeds the reservation amount. Use this to track errors or cancellations and refund the guest in time to avoid chargebacks. |
| Authorization hold failed | Notifies you when an authorization hold fails, whether created manually or with an auto-payment. |
|
New payment method received (via invoice or quote) |
Notifies you when a payment method is received from a guest via invoice or quote. |
| Invalid payment method received | Notifies you when an invalid payment method is collected from a guest. Collect a new payment method from the guest or cancel the reservation if you suspect fraud. |
| Invalid card received (Booking.com) | Notifies you when a reservation from Booking.com includes an invalid payment method. Learn more about Booking.com guests updating their invalid credit card. |
| Second invalid card (Booking.com) | Notifies you when a second invalid payment method is received for a Booking.com reservation. Learn more about Booking.com guests updating their invalid credit card. |
| 3-D secure authentication required from guest | Notifies you when a guest fails to authenticate a payment with 3-D Secure. |
| Payment authentication failed |
Notifies you when a payment needs guest authentication.
Learn more about how to authenticate guest payments. |
| Disputes | Notifies you of chargebacks or a chargeback reversal when processing payments through Guesty. |
Reservations
More details: Reservation notifications
|
Notification type |
Explanation |
|---|---|
| New inquiry received | Appears when a reservation inquiry is created by a third party (e.g., API, Guesty booking engine). This notification is off by default. |
| Canceled reservation | Appears when a reservation is canceled by you or a third party (e.g., booking channel, API). This notification is off by default. |
| Reservation alteration | Appears when a reservation is updated by you or a third party (e.g., booking channel, API). This notification is off by default. |
| Confirmed reservation | Appears when a reservation changes to "confirmed" status by you or a third party (e.g., booking channel, API). This notification is off by default. |
| Declined reservation | Appears when a reservation is declined by you or a third party (e.g., booking channel, API). This notification is off by default. |
| Double booking | Notifies you when a reservation is received for dates already booked. This notification is on by default. |
| Awaiting payment | Notifies you when a reservation status changes to "Awaiting payment". This notification is off by default. |
|
Booking request quote submitted (Pro users only) |
Notifies you when a reservation is created with "send a quote". This notification is off by default. |
|
Booking request quote expired (Pro users only) |
Notifies you when quote expires (usually after 24 hours without a response). This notification is off by default. |
|
Booking request created (Pro users only) |
Appears when a reservation is created in "Reserved" or "Inquiry" status and initiated by the guest (mostly through the Booking Engine). This notification is off by default. |
|
Booking request approved by team (Pro users only) |
Notifies you when a team member approves a booking inquiry. |
|
Booking request approved as owner (Pro users only) |
Notifies you when a Guesty user approves a booking request on behalf of an owner. |
|
Booking request declined as owner (Pro users only) |
Notifies you when a Guesty user declines a booking request on behalf of an owner. |
|
Booking request declined by team (Pro users only) |
Notifies you when a team member declines a booking request. |
| Cancellation request declined | Notifies you when Airbnb declines a cancellation request. This notification is off by default. |
| Calendar is blocked on airbnb | Notifies you when Airbnb blocks the listing calendar after canceling a reservation. This notification is off by default. |
Tasks
More details: Task notifications
|
Notification type |
Explanation |
|---|---|
| New attachment received | Notifies you when an attachment is added to an existing task. This notification is off by default. |
| New comment submitted | Notifies you when a comment is added to an existing task. This notification is off by default. |
Note:
Users receive notifications for calendar-based tasks only if they are directly assigned to them, but they don’t receive notifications for auto-tasks.
Channels
More details: Channel notifications
|
Notification type |
Explanation |
|---|---|
|
New Agoda integration (Pro users only) |
Notifies you when your Agoda account is successfully connected. Learn more about how to connect your Agoda account. |
|
iCal sync failed (Pro users only) |
Notifies you when your iCal sync connection fails. Learn more about troubleshooting iCal sync issues. |
| Stripe account connection error | TNotifies you when there's an error connecting your Stripe account. |
|
GuestyPay processing application (Pro users only) |
- |
| Airbnb. Listing verification is required | Notifies you when Airbnb listing verification is needed. |
| Airbnb. Payout info is required | Notifies you when Airbnb requires the host's payout info. |
| Airbnb. Taxpayer info is required | Notifies you when Airbnb requires the host's taxpayer info. |
| Airbnb. Listing reactivation | Notifies you that your Airbnb listing has been reactivated. |
| Airbnb. Host reactivation | Notifies you that your Airbnb Host account has been reactivated. |
| Airbnb. Host suspension | Notifies you that your Airbnb Host account has been suspended. |
| Airbnb. Host standards required action listing warning |
TNotifies you of warning due to ground rules violations for Airbnb listings. Review the violations. |
| Airbnb. Host standards required action listing reactivation | Notifies you when suspended Airbnb listings are permitted to be reactivated. |
| Airbnb. Host standards suspension pending removal | Notifies you of Airbnb listings pending removal by Airbnb (on a specified date) due to ground rules. Review the violations. |
| Airbnb. Know your customer | Notifies hosts of compliance requirements to receive payment in a timely manner. |
Night limit
More details: Night limit notifications
|
Notification type |
Explanation |
|---|---|
| Calendar block removed | Notifies you when a calendar block is removed. Learn how to manually block/unblock dates via the Multi-calendar or the listing's calendar. |
| Calendar has an opening | Notifies you when the calendar has availability. Learn more about calendar availability settings. |
| Minimum nights set is too high | - |
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