Managing notifications in Guesty

Guesty offers various notifications to help you manage your business, including those for booking channels, payment, reservations, and more.

These notifications appear in your dashboard and mobile app but aren't sent via email or SMS. To receive notifications via email or SMS, create a message automation (e.g., for canceled reservations), or set up email forwarding for account-related notifications.

Some notifications are enabled by default, such as all Airbnb notifications.

Notifications in Guesty

Learn what notifications are available in Guesty below.

Integrations notifications

Pro users Lite users

Notification

Description

New Agoda integration Your Agoda account was successfully connected.
iCal sync failed

Your iCal sync connection has failed.

Learn how to troubleshoot iCal sync issues.

Stripe account connection error There was an error connecting your Stripe account.
GuestyPay processing application GuestyPay has processed a payment application
Airbnb. Listing verification is required Airbnb requires a listing verification 
Airbnb. Payout info is required Airbnb requires you to provide the host's payout information.
Airbnb. Taxpayer info is required Airbnb requires you to provide taxpayer information
Airbnb. Listing reactivation Your Airbnb listing has been reactivated.
Airbnb. Host reactivation Your Airbnb Host account has been reactivated.
Airbnb. Host suspension Your Airbnb Host account has been suspended.
Airbnb. Host standards required action listing warning You received a warning for a violation of Airbnb's ground rules.
Airbnb. Host standards required action listing reactivation  A suspended Airbnb listing is now permitted to be reactivated
Airbnb. Host standards suspension pending removal An Airbnb listing is pending removal due to a violation of Airbnb’s ground rules.
Airbnb. Know your customer You are required to verify your business information as part of “Know Your Customer” (KYC) process to receive payouts.

Nights limit notifications

Notification

Description

Calendar block removed A calendar block was removed.
Calendar has an opening A listing’s calendar is now available for booking

Payment notifications 

Notification

Description

Payment received A new payment was successfully processed and funds have been received.  
Payment failed

A reservation payment has failed. 

Use this notification to ensure payments aren't missed. If you receive this notification, retry charging the guest's payment method again or collect a new payment method from the guest.

This notification will continue to appear until the reservation is fully paid.

Payment refunded

A payment was refunded.

Enable this notification to be informed about refunds handled by a booking channel. 

Payment overdue A payment that was scheduled to be charged was overdue. 
Reservation overcharged

The amount collected exceeds the reservation amount. 

Use this notification to track errors or cancellations, and to refund the guest in time to avoid chargebacks.

Authorization hold failed An authorization hold (created manually or with an auto-payment) has failed.
New payment method received (via invoice quote) A payment method was received from a guest via invoice or quote.
Invalid payment method received A guest used an invalid payment method. If you receive this notification, collect a new payment method from the guest or cancel the reservation if you suspect fraud.
Invalid card received (Booking.com)

A reservation from Booking.com was received with an invalid payment method.

If you receive this notification, report it to Booking.com. If the guest doesn’t update their credit card details in a specific time set, proceed to cancel their reservation.

Second invalid card (Booking.com) A second invalid payment method was received for a Booking.com reservation.  
3-D Secure authentication required from guest

A guest failed to authenticate a payment with 3-D Secure.

 

Payment authentication failed

 

A payment needs guest authentication. 

Learn how to authenticate guest payments.

Disputes

A chargeback or a chargeback reversal was received while processing a reservation payment through Guesty.

Reservation notifications

Notification

Description

New inquiry received

A reservation inquiry was created by a third-party source (e.g., API, Guesty booking engine).

This notification is off by default.

Canceled reservation

A reservation was canceled by you or a third-party source (e.g., booking channel, API). 


This notification is off by default.

Reservation alteration

A reservation was updated by you or a third party (e.g., booking channel, API).


This notification is off by default.

Confirmed reservation

A reservation changed to "confirmed" status by you or a third party (e.g., booking channel, API).


This notification is off by default.

Declined reservation

A reservation was declined by you or a third party (e.g., booking channel, API).

This notification is off by default.

Double booking

A reservation was received for dates already booked.

This notification is on by default.

Awaiting payment

A reservation status changed to "Awaiting payment".

This notification is off by default.

Alteration request received (Airbnb)

A guest sent you an alteration request for their reservation. If you receive this notification, approve or decline the guest’s alteration request.

Alteration request approved (Airbnb)

The reservation alteration request you sent was approved by the guest.

Alteration request declined (Airbnb)

The reservation alteration request you sent was declined by the guest or Airbnb.

Task notifications

Users receive notifications for calendar-based tasks only if they are directly assigned to them, but they don’t receive notifications for auto-tasks.

Notification

Description

New attachment received

An attachment was added to an existing task.

This notification is off by default.

New comment submitted

A comment was added to an existing task.

This notification is off by default.

Enable or disable notifications in Guesty

Follow these steps to manage your notifications settings.
Guesty doesn't support Chrome notifications.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click  the notifications icon.
  3. In the bottom-left corner of the pop-up, click the Settings icon.
  4. In the Notifications page, click Notifications in the left-side menu. 
  5. Open the notification categories (e.g. payment, reservation, channels, etc.), and select the notifications you want to receive. Unmark the boxes for notifications you don't want to receive.
  6. Click Save.
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