Managing notifications in Guesty

We offer many notifications to help you stay on top of your business including booking channels, payment, reservations, and more.
Keep in mind that these notifications will appear in your dashboard and mobile app, but won't be sent as an email or SMS.

Tip:

If you'd like to be notified via email or SMS:

  • Follow these instructions to create a message automation (e.g., for canceled reservations)
  • Follow these instructions to set up e-mail forwarding for account-related notifications

 

Enabling/disabling notifications in Guesty

Follow the instructions below to set up notifications in a way that best suits your needs.

Important:

We do not support Chrome notifications.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the bell icon.
  3. In the bottom-left corner of the pop-up, click the Settings icon.
  4. On the left-side menu of the Notification page, click Notifications.
  5. Open the notification categories (e.g. payment, reservation, channels, etc.), and select the notifications you'd like to receive alerts about.
    Unmark the checkboxes for the notifications that you don't want to be notified about.
  6. Click Save.

 

Available notifications

Below are the different types of notifications that you can choose to receive in Guesty.

Payment

Below is an explanation of each payment-related notification.

More details: Payment notifications

Notification type

Explanation

Payment received This notifies you when a new payment has been successfully processed by the payment provider, and funds have been received in your processing account.
Payment failed This notifies you when a payment fails.

Use this notification to make sure payments are not missed. You can try to charge the guest's payment method again or collect a new payment method from the guest.

This notification will continue to appear until the reservation is fully paid.
Payment refunded This notifies you when a payment is refunded.

We recommend turning this notification on if you want to be notified of a refund (not for recorded payments), but are not the ones actually refunding the payment.
For example: If the booking channel is responsible for refunding the guest.

Payment overdue

This notifies you on the day a payment was scheduled to be charged, but was not successfully processed — meaning the payment is now overdue to be collected.

Reservation overcharged This notifies you when the total amount collected for a reservation is larger than the reservation amount.

You can use this to keep track of errors or cancellations and refund the guest in time to avoid chargebacks.
Authorization hold failed This notifies you when a scheduled authorization hold fails (whether it was created manually or with an auto payment).

New payment method received (via invoice or quote)
(Pro users only)

This notifies you when a payment method is received from a guest (either through an invoice or quote).
Invalid payment method received This notifies you when an invalid payment method is collected from the guest.

Be sure to collect a new payment method from the guest or cancel the reservation if you suspect fraud.
Invalid card received (Booking.com) This notifies you when a reservation is received from Booking.com with an invalid payment method.

Learn more about Booking.com guests updating their invalid credit card.
Second invalid card (Booking.com) This notifies you if a reservation that already received an invalid payment method receives another invalid payment method from Booking.com.

Learn more about Booking.com guests updating their invalid credit card.
3-D secure authentication required from guest This notifies you when a payment needs to be authenticated by the guest.

Learn more about how to authenticate guest payments.
Payment authentication failed This notifies you when a guest attempts to authenticate a payment with 3-D Secure and fails to do so.
Disputes This notifies you when you receive a chargeback or a chargeback reversal, and is relevant if you're processing payments through Guesty.

 

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Reservations

Below is an explanation of each reservation-related notification.

More details: Reservation notifications

Notification type

Explanation

New inquiry received Appears when a new reservation in "inquiry" status is created by a 3rd-party such as API or the Guesty booking engine.

This notification is off by default.
Canceled reservation Appears when a reservation is canceled by you or a 3rd-party such as a booking channel or API.

This notification is off by default.
Reservation alteration Appears when a reservation is updated by you or a 3rd-party such as a booking channel or API.

This notification is off by default.
Confirmed reservation Appears when a reservation changes to "confirmed" status by you or a 3rd-party such as a booking channel or API.

This notification is off by default.
Declined reservation Appears when a reservation is declined by you or a 3rd-party such as a booking channel or API.

This notification is off by default.
Double booking This notifies you when a reservation is received for dates that are already booked.

This notification is on by default.
Awaiting payment This notifies you when the reservation status changes to "Awaiting payment" (when a guest submits a quote, and the status changes from "Reserved" to "Awaiting payment", for example).

This notification is off by default.
Booking request quote submitted
(Pro users only)
This notifies you when a reservation is created with "send a quote".

This notification is off by default.
Booking request quote expired
(Pro users only)
This notifies you when a reservation that was created with "send a quote" expires (usually after 24 hours without a response).

This notification is off by default.
Booking request created
(Pro users only)
This appears when a reservation is created in "Reserved" or "Inquiry" status and initiated by the guest (mostly through the Booking Engine).

This notification is off by default.
Booking request approved by team
(Pro users only)
This notifies you when one of your team members has approved a request to book inquiry.
Booking request approved by owner
(Pro users only)
This notifies you when an owner has approved a request to book inquiry for their property.

Learn more about enabling reservations and owner approvals.
Booking request approved as owner
(Pro users only)
This is when a Guesty user has approved a request on behalf of their owner.
Booking request declined as owner
(Pro users only)
This notifies you when a Guesty user has declined a request to book inquiry on behalf of their owner.
Booking request declined by team
(Pro users only)
This notifies you when one of your team members has declined a request to book inquiry.
Booking request declined by owner
(Pro users only)
This is when an owner has declined a request to book inquiry for their property.

Learn more about enabling reservations and owner approvals.
Cancellation request declined This notifies you when Airbnb declines a cancellation request.

This notification is off by default.
Calendar is blocked on airbnb This notifies you when Airbnb blocks the listing calendar after canceling the reservation.

This notification is off by default.

 

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Tasks

Below is an explanation of each task-related notification.

More details: Task notifications

Notification type

Explanation

New attachment received This notifies you when an attachment is added to an already existing task.

This notification is off by default.
New comment submitted This notifies you when a comment is added to an already existing task.

This notification is off by default.

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Channels

Below is an explanation of each booking channel notification.

More details: Channel notifications

Notification type

Explanation

New Agoda integration
(Pro users only)
This notifies you when you've successfully connected your Agoda account.

Learn more about how to connect your Agoda account.
User couldn’t connect to Tripadvisor
(Pro users only)
This notifies you when your attempt to connect your Tripadvisor account has an error or failed.

Learn more about how to connect your Tripadvisor account.
iCal sync failed
(Pro users only)
This notifies you when your iCal sync connection wasn't successful/didn't work.

Learn more about troubleshooting iCal sync issues.
Stripe account connection error This will notify you when your attempt to connect your Stripe account has encounted an error.
GuestyPay processing application
(Pro users only)
-
Airbnb. Listing verification is required This is for listings that need verification.
Airbnb. Payout info is required This is for listings that need the host's payout info.
Airbnb. Taxpayer info is required This is for listings that need the host's taxpayer info.
Airbnb. Listing reactivation This is to notify you that your Airbnb listing has been reactivated.
Airbnb. Host reactivation This is to notify you that your Airbnb Host account has been reactivated.
Airbnb. Host suspension This is to notify you that your Airbnb Host account has been suspended.
Airbnb. Host standards required action listing warning This is for Airbnb listings that are under "warning" due to ground rules violations.

You'll need to review the violations.
Airbnb. Host standards required action listing reactivation This is for suspended Airbnb listings that are permitted to be reactivated.
Airbnb. Host standards suspension pending removal This is for Airbnb listings that are pending removal by Airbnb (on a specified date) due to ground rules.

You'll need to review the violations.
Airbnb. Know your customer This is for hosts that have compliance (KYC) requirements — specifically for hosts to receive payment in a timely manner.

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Night limit

Below is an explanation of each night limit-related notification.

More details: Night limit notifications

Notification type

Explanation

Calendar block removed Learn how to manually block/unblock dates via the Multi-calendar or the listing's calendar.
Calendar has an opening Learn more about calendar availability settings.
Minimum nights set is too high -

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