1. Guesty Help Center
  2. Listings
  3. Reservation policies & safety considerations
  4. Check-in & check-out policy

Setting the entry and departure instructions for a listing

This article is relevant for:

You can inform guests how they should enter your property — for example, by picking up keys from a specific location.

Beta users: For listings connected to Airbnb, you can also set how guests should leave your property, for example - by gathering used towels before checking out. 

Follow the instructions below to add entry or departure instructions for your listings. 

Before you begin

Airbnb

Set or update your check-in/check-out instructions in Guesty only if you have set a Full sync for your listing. If you set a Limited sync, set or update these instructions directly in Airbnb. you can change your sync settings from Full sync to Limited sync, and manage all content attributes, including the check-in/check-out instructions, in Airbnb.

Additionally, making changes to the listing check-in or check-out instructions in Airbnb disables your ability to update these instructions in Guesty, regardless of the sync type. In this case, the instructions will be managed in Airbnb and “locked” from being changed from Guesty. The instructions won't be displayed in Guesty but will appear in Airbnb. 

All content should adhere to Airbnb’s content policy. The following content isn’t allowed in Airbnb, and if added, will cause the syncing to fail:

  • Advertising or commercial content
  • Spam, unwanted content, or repeated content.
  • Content that is Illegal, harmful, sexually explicit, violent, graphic, threatening, or harassing.
  • Discriminatory content
  • Impersonating to another person, account, or entity.
  • Violating another person’s or entity’s rights, including intellectual property and privacy rights.
  • Including another person’s private or confidential information, including content that can identify a listing location.

Set up arrival instructions

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
    If the listing is a multi-unit, this feature is managed via the multi-unit's main settings, rather than via a sub-unit's settings. The settings will automatically apply to all sub-units.
  5. In the left-side menu, click Pricing & Policies and select Reservation policies.
  6. Click Edit next to the "Check-in and check-out policy" section.
  7. Scroll down to the "Arrival instructions" section.
  8. Under "Entry instructions", select the relevant option from the dropdown.

    Airbnb users: To trigger “Self check-in” in your Airbnb listing’s description, select one of the following:

      • The keys are at the reception
      • The keys are in a lock box
      • There’s a door code

  9. Under "Backup entry instructions", select the relevant option from the dropdown. 
  10. Under "Additional entry instructions", enter any relevant information.
  11. Under “Photo entry instructions”, upload a photo by dragging and dropping your image files or clicking Upload photos and selecting the relevant photo.
  12. Click Save.

Tip:

We recommend only providing basic information in the key collection policy. Use Guesty's message automations feature to send full check-in instructions to guests before they arrive.

Beta: Set up departure instructions

Departure instructions will only sync with Airbnb, and be displayed after the reservation is Confirmed.

Pro users Lite users

Step by step:

  1. Repeat steps 1-6 above.
  2. Scroll down to the "Departure instructions" section.
  3. Tick the checkboxes of the instructions you want to add. Fill in any additional details in the text field.

  4. Click Save.

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