This article explains how to sync new listings in Airbnb to Guesty and import their data to manage them in Guesty.
After you connect your Airbnb account to Guesty, your existing Airbnb listings automatically sync to Guesty with a “Not connected” status. Once you select which listings to connect, the status will change to "Connected" in Guesty within 24 hours, and set to full sync by default. After this change, Guesty imports the listing’s data, reservations, and guest messages within 72 hours.
Note:
Airbnb offers a "Display exact location" setting to hide a listing's accurate address. Guesty doesn't support this feature. When you connect an Airbnb listing, Guesty overwrites this setting, making the exact location visible to guests.
To hide the exact location, wait until the listing is connected to Guesty. Then, sign in to your Airbnb account and update the "Display exact location" setting directly on Airbnb.
Before you begin
Check that your listing content and settings in Airbnb follow the requirements below to avoid the import failing.
Your Airbnb account in the Guesty dashboard must be in a “Connected” status.
The Airbnb listing can't be flagged or suspended. Its status in Airbnb must be "Listed" or "Unlisted." You can't import listings with an "In progress" status.
Select one of the Airbnb property types supported by Guesty (e.g., Apartment, House, Villa, Loft). For multi-units, use Apartment, Condominium, or Dorm.
Import listings and sync data
Follow the instructions or watch our video below to add new listings from Airbnb to Guesty and import their data.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Marketing and sales to open the dropdown menu. - Under Channel management, select Distribution.
- Select Airbnb.
- Select the relevant account.
- Click
and then click Sync account to ensure Airbnb and Guesty are aligned. - Refresh the page. It may take up to 5 minutes for a new listing to appear.
- To the right of the relevant listing, under Status, click Not connected.
-
From the dropdown menu, select Import.
- In the pop-up, enter the nickname and choose if the listing should be created as active.
- Click Import.
The status will change to Connected within 24 hours. Full data import may take up to 72 hours.
How the import affects your listing settings and data
| Data type | Details |
|---|---|
| Additional fees | Not pulled from Airbnb. Configure these in Guesty after import. |
| Calendar blocks | Imported as blocks. Guesty replaces them with actual reservations if the source channel is connected. |
| Guest messages | Imported from the last 360 days as "Unread". |
| Reservations | Current and future reservations are imported. Past 360 days synced with partial financial info. |