You can import your existing listings from Airbnb to Guesty, and easily manage them in Guesty.
After connecting your Airbnb account to Guesty, your existing Airbnb listings will automatically be added (“pulled”) to Guesty’s dashboard in a “Not connected” status. Then, select which listings you want to connect between Guesty and Airbnb and import their data, reservations, and guest messages to Guesty. Follow these instructions to connect your account and import your existing listings.
When adding new listings to Airbnb, you'll have to sync your Airbnb account in the Guesty dashboard page to pull the added listings, and then import their data to Guesty. Learn how to do this in this article.
Once the import is done, the listing status will change to "Connected" on the Guesty dashboard within 24 hours, and its sync settings will be set to Full sync by default. After the status change, It can take an additional 72 hours to import the listing’s data, reservations, and guest messages to Guesty.
How the import affects your listing settings and data
|
Data type |
Details |
|---|---|
| Sync settings |
The listing sync type is set to “Full sync” by default, meaning rates, availability, and content should be managed in Guesty, not in Airbnb. If you prefer to manage just the listing content attributes in Airbnb (such as the property type, description fields, and amenities), change the sync settings to Limited sync once the listing is imported and connected. With Limited sync, you can select a property type, bed type, or amenity that is not supported in Guesty. Learn which data types are synced between Guesty and Airbnb for Full sync and Limited sync, and where to manage each data type accordingly. |
| Reservations |
Current and future reservations are imported to Guesty. Reservations with past check-out dates are imported without the guests' details (Airbnb restricts this for privacy reasons). Past reservations are pulled to Guesty as well but with partial or outdated financial information. Contact us to retrieve the correct financial information for past reservations. |
| Calendar blocks |
Your Airbnb calendar blocks will be imported as blocks to Guesty. If you were previously connected to another PMS, you might have reservations from other channels appearing in your Airbnb calendar as blocks. They'll be imported to Guesty as blocks as well. If you connect to the source channel of these reservations, Guesty will automatically replace these blocks with the actual reservations. |
| Listing's price per night |
|
| Listing's minimum and maximum nights |
|
| Additional fees |
Additional fees set in Airbnb won't be pulled to Guesty. You'll need to configure them in Guesty once the listing is imported. |
| External (iCal) calendars |
If you're using an external calendar (iCal): Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. |
| Photos |
Photos are imported from Airbnb with a lower resolution, and only sync to Guesty upon the initial import. We recommend deleting the imported photos and adding them again in Guesty, so they appear in high resolution (check the recommendations below). Add any additional photos directly in Guesty. |
| Guest messages |
Guest messages are added to the Guesty Inbox as “Unread”. |
| Smart calendar rules (Airbnb's linked calendars) |
Airbnb's linked-calendars feature is deactivated. You can set Smart Calendar Rules in Guesty, instead. |
| Airbnb Smart Pricing |
Airbnb Smart Pricing is disabled, as it isn't supported in Guesty. You can use Guesty PriceOptimizer instead. |
| Listed/unlisted status |
The listing will be imported in the same listed status as in Airbnb. i.e., if it is listed (or unlisted) in Airbnb, it will be listed (or unlisted) in Guesty. If the listing is imported as unlisted, you'll need to list it to make it bookable. |
| Promotions |
All promotions applied to the listing will be removed from Airbnb. You can set the following promotions in Guesty:
And add additional Airbnb promotions (such as Custom promotions) in Airbnb. |
| Instant booking/Request to book |
An instant booking policy is automatically set for your imported listings. |
|
Title and description fields |
The listing's title and description fields will be pulled to Guesty. Descriptions in different languages will also be imported (as long as the language is supported in Guesty). The title and description fields will be used as the "default" set for all your channels. |
| Guest verification requirements |
Guest verification requirements settings are reset. Define them again in Guesty. |
|
Data type |
Details |
|---|---|
| Sync settings |
The listing sync type is set to “Full sync”, meaning rates, availability, and content should be managed in Guesty, not in Airbnb. Learn which data types are synced between Guesty and Airbnb for Full sync and Limited sync, and where to manage each data type accordingly. |
| Reservations |
Current and future reservations are imported to Guesty. Reservations with past check-out dates are imported without the guest's details (Airbnb restricts this for privacy reasons). Past reservations are pulled to Guesty as well but with partial or outdated financial information. Contact us to retrieve the correct financial information for past reservations. |
| Calendar blocks |
Your Airbnb calendar blocks will be imported as blocks to Guesty. If you were previously connected to another PMS, you might have reservations from other channels appearing in your Airbnb calendar as blocks. They'll be imported to Guesty as blocks as well. If you connect to the source channel of these reservations, Guesty will automatically replace these blocks with the actual reservations. |
| Listing's price per night |
|
| Listing's minimum and maximum nights |
|
| Additional fees |
Additional fees set in Airbnb won't be pulled to Guesty. You'll need to configure them in Guesty once the listing is imported (you can only set additional fees per listing). |
| External (iCal) calendars |
If you're using an external calendar (iCal): Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. |
| Photos |
Photos are imported from Airbnb with a lower resolution, and only sync to Guesty upon the initial import. We recommend deleting the imported photos and adding them again in Guesty, so they appear in high resolution (check the recommendations below). Add any additional photos directly in Guesty. |
| Guest messages |
Guest messages are added to the Guesty Inbox as “Unread”. |
| Smart calendar rules (Airbnb's linked calendars) |
Airbnb's linked-calendars feature is deactivated. You can set Smart Calendar Rules in Guesty, instead. |
| Airbnb Smart Pricing |
Airbnb Smart Pricing is disabled, as it isn't supported in Guesty. You can use Guesty PriceOptimizer instead. |
| Listed/unlisted status |
The listing will be imported in the same listed status as in Airbnb. i.e., if it is listed (or unlisted) in Airbnb, it will be listed (or unlisted) in Guesty. If the listing is imported as unlisted, you'll need to list it to make it bookable. |
| Promotions |
All promotions applied to the listing will be removed from Airbnb. You can define them again in Airbnb. |
| Instant booking/Request to book |
An instant booking policy is automatically set for your imported listings. |
| Guest verification requirements |
Guest verification requirements settings are reset. Define them again in Guesty. |
|
Title and description fields |
The listing's title and description fields will be pulled to Guesty. Descriptions in different languages will also be imported (as long as the language is supported in Guesty). The title and description fields will be used as the "default" set for all your channels. |
Before you begin
Check that your listing content and settings in Airbnb follow the requirements listed below to avoid the import failing.
Airbnb account
Your Airbnb account in the Guesty dashboard must be in a “Connected” status.
Co-host accounts
Guesty currently doesn't support co-host accounts.
Listing status
The listing in Airbnb must not be flagged or suspended. Also, the listing status in Airbnb must be Listed (=bookable and searchable in Airbnb) or Unlisted. We cannot import listings with an “In progress” status. The listing will be imported with the same listed status as in Airbnb. i.e., if it is unlisted in Airbnb, it will be unlisted in Guesty. In this case, you will need to list the listing to make it bookable.
Listing registration and license
You may be required to have a license to lease the property in your jurisdiction. In this case, add your license details to Airbnb before importing the listing.
Minimum number of nights
Ensure your listing’s minimum/maximum number of nights per stay is aligned with your region’s requirements.
Property type
Select one of the following Airbnb property types that are supported by Guesty:
- Apartment
- Studio
- Bed & Breakfast
- Boat
- Bungalow
- Cabin
- Camper/RV
- Castle
- Cave
- Chalet
- Condominium
- Earth house
- Dorm
- House
- Hut
- Igloo
- Island
- Loft
- Plane
- Tent
- Townhouse
- Treehouse
- Villa
- Yurt
Add only one shared space to a studio property type.
For a multi-unit, ensure you select one of the following property types:
- Apartment
- Condominium
- Dorm
Title, house rules, and description fields
All content (titles and descriptions) should adhere to Airbnb’s content policy. Additionally, the following content isn’t allowed in Airbnb, and if added, will cause the syncing to fail:
- Email addresses
- Website links
- Phone numbers
- Emojis
- Abbreviations (Mr, Ms)
- Repetitive special characters
- All-capitalized words (such as "CC").
- Two words (or more) connected with a dot will be considered a website address and will cause an error to appear. I.e., [word].[word]. To solve it, ensure adding a space after the dot: [word]. [word].
Photos
The listing must have at least one photo. Ensure the photo resolution does not exceed 1920x1080px, and the file size does not exceed 4 MB.
Rooms arrangement
Several Airbnb bed types are not supported by Guesty. Using these types may cause syncing disruptions between the two platforms. Select only from the following bed types:
- Air Mattress
- Bunk Bed
A bunk bed will count as two beds in the overall number in Airbnb. - Crib
- Double Bed
- Floor Mattress
- King Bed
- Super King Bed
Super King beds are only supported on airbnb.co.uk. - Queen Bed
- Single Bed
- Sofa Bed
- Toddler Bed
- Water Bed
Follow the instructions below or watch our video to learn how to pull your listings from Airbnb and import their data.
Pull listings to the Guesty dashboard
If you created new listings in Airbnb, click 
(or Sync listings for Lite) and refresh the page to add ("pull") the listings to the dashboard. It can take 3-5 minutes for a new listing to appear. The listings will be pulled in a “Not connected” status.
Import the listing data to Guesty
Step by step:
- Pull the listing by clicking , then click Sync account.
- Refresh the page.
- To the right of the relevant listing, under "Status", click Not connected.
- From the dropdown menu, select Import.
- In the pop-up, fill in the information:
- Under "Nickname", enter an internal name that will be used to identify the listing in Guesty. The nickname should be unique.
- By default, the listing is imported as an active listing.
To change the listing to inactive, uncheck the "Create as active listing" checkbox.
- Click Import.
Step by step:
- Pull the listing by clicking Sync listings.
- Refresh the page.
- To the right of the relevant listing, under "Actions", click Connect.
- In the pop-up, click Connect listing.
The status of the listing will change to "Connected" within a few minutes and up to 24 hours, and the listing's data, reservations, and guest messages will be imported within an additional 72 hours.
Use our troubleshooting article in case the listing's status is still “Pending” after 24 hours, or if it is changed to Failed.