This article explains how to sync newly added listings in Airbnb to Guesty and import their data so that you can manage them in Guesty.
After connecting your Airbnb account to Guesty, your existing Airbnb listings are automatically added (“pulled”) to Guesty with a “Not connected” status. Following this, you can select which listings you want to connect between Guesty and Airbnb and import their data, reservations, and guest messages to Guesty. Once the import is done, the listing status will change to "Connected" in Guesty within 24 hours, and set to full sync by default. After the status change, It can take an additional 72 hours to import the listing’s data, reservations, and guest messages to Guesty.
Before you begin
Check that your listing content and settings in Airbnb follow the requirements listed below to avoid the import failing.
Your Airbnb account in the Guesty dashboard must be in a “Connected” status.
Guesty doesn't currently support co-host accounts.
The listing in Airbnb must not be flagged or suspended. Also, the listing status in Airbnb must be Listed (bookable and searchable in Airbnb) or Unlisted. We cannot import listings with an “In progress” status. The listing will be imported with the same listed status as in Airbnb. i.e., if it is unlisted in Airbnb, it will be unlisted in Guesty. In this case, you will need to list the listing to make it bookable
You may be required to have a license to lease the property in your jurisdiction. In this case, add your license details to Airbnb before importing the listing.
Ensure your listing’s minimum/maximum number of nights per stay is aligned with your region’s requirements.
Ensure the availability window of your listing is open on Airbnb before importing it. The calendar should have any status except "dates unavailable by default." Otherwise, the listing will be imported as unavailable, even if there are no reservations, resulting in a blocked calendar.
Select one of the following Airbnb property types that are supported by Guesty:
- Apartment
- Studio
- Bed & Breakfast
- Boat
- Bungalow
- Cabin
- Camper/RV
- Castle
- Cave
- Chalet
- Condominium
- Earth house
- Dorm
- House
- Hut
- Igloo
- Island
- Loft
- Plane
- Tent
- Townhouse
- Treehouse
- Villa
- Yurt
Add only one shared space to a studio property type.
For a multi-unit, ensure you select one of the following property types:
- Apartment
- Condominium
- Dorm
All content (titles and descriptions) should adhere to Airbnb’s content policy. Additionally, the following content isn’t allowed in Airbnb, and if added, will cause the syncing to fail:
- Email addresses
- Website links
- Phone numbers
- Emojis
- Abbreviations (Mr, Ms)
- Repetitive special characters
- All-capitalized words (such as "CC").
- Two words (or more) connected with a dot will be considered a website address and will cause an error to appear. I.e., [word].[word]. To solve it, ensure adding a space after the dot: [word]. [word].
The listing must have at least one photo. Ensure the photo resolution does not exceed 1920x1080px, and the file size does not exceed 4 MB.
Several Airbnb bed types are not supported by Guesty. Using these types may cause syncing disruptions between the two platforms. Select only from the following bed types:
- Air Mattress
- Bunk Bed
A bunk bed will count as two beds in the overall number in Airbnb. - Crib
- Double Bed
- Floor Mattress
- King Bed
- Super King Bed
Super King beds are only supported on airbnb.co.uk. - Queen Bed
- Single Bed
- Sofa Bed
- Toddler Bed
- Water Bed
Sync listings to Guesty
Follow the instructions below or watch our video to learn how to pull your listings from Airbnb and import their data.
If you created new listings in Airbnb, click 
and refresh the page to add ("pull") the listings to the dashboard. It can take 3-5 minutes for a new listing to appear. The listings will be pulled in a “Not connected” status.
Import the listing data to Guesty
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Select Airbnb.
- Click and then click Sync account.
- Refresh the page.
- To the right of the relevant listing, under "Status", click Not connected.
- From the dropdown menu, select Import.
- In the pop-up, fill in the information:
- The listing nickname is retrieved from Airbnb. If none exists, Guesty generates one automatically. This field can be edited.
- By default, the listing is imported as an active listing.
To change the listing to inactive, uncheck the "Create as active listing" checkbox.
- Click Import.
The status of the listing will change to "Connected" within a few minutes and up to 24 hours, and the listing's data, reservations, and guest messages will be imported within an additional 72 hours.
Use our troubleshooting article in case the listing's status is still “Pending” after 24 hours, or if it is changed to Failed.
How the import affects your listing settings and data
Read carefully how importing a listing affect's the associated data in Airbnb and in Guesty.
|
Data type |
Details |
|---|---|
| Sync settings & locked attributes |
The listing sync type is set to “Full sync” by default, meaning rates, availability, and content should be managed in Guesty, not in Airbnb. If you prefer to manage just the listing content attributes in Airbnb (such as the property type, description fields, and amenities), change the sync settings to Limited sync once the listing is imported and connected. With Limited sync, you can select a property type, bed type, or amenity that is not supported in Guesty. In addition, you can manage some content attributes directly in Airbnb, using the Airbnb locked attributes feature. You can change the attribute’s value in Airbnb after the listing is imported and connected. The specific attribute will be managed in Airbnb, and “locked” from being changed from Guesty. Learn which data types are synced between Guesty and Airbnb for Full sync and Limited sync, and where to manage each data type accordingly. |
| Reservations |
Current and future reservations are imported to Guesty. Reservations with past check-out dates are imported without the guests' details (Airbnb restricts this for privacy reasons). Past reservations are pulled to Guesty from the last 360 days, and with partial or outdated financial information. Contact us to retrieve the correct financial information for past reservations. |
| Calendar blocks |
Your Airbnb calendar blocks will be imported as blocks to Guesty. If you were previously connected to another PMS, you might have reservations from other channels appearing in your Airbnb calendar as blocks. They'll be imported to Guesty as blocks as well. If you connect to the source channel of these reservations, Guesty will automatically replace these blocks with the actual reservations. |
| Listing's price per night |
|
| Listing's minimum and maximum nights |
|
| Additional fees |
Additional fees set in Airbnb won't be pulled to Guesty. You'll need to configure them in Guesty once the listing is imported. |
| External (iCal) calendars |
If you're using an external calendar (iCal): Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. To prevent data loss, manually replace your iCal blocks with manual blocks in Airbnb before connecting to Guesty. |
| Photos |
Photos only sync to Guesty during the initial import. During the import process, Airbnb reduces the photo resolution and this reduction in quality is not visually noticeable. We recommend deleting the imported photos and re-adding the original high-resolution photos in Guesty once the listing is fully connected. Keep in mind that Airbnb imposes a rate limit of 100 deleted photos per week, so plan accordingly when replacing images. |
| Guest messages |
Guest messages are added to the Guesty Inbox as “Unread”. Only messages from the last 360 days are imported. |
| Smart calendar rules (Airbnb's linked calendars) |
Airbnb's linked-calendars feature is deactivated. You can set Smart Calendar Rules in Guesty, instead. |
| Airbnb Smart Pricing |
Airbnb Smart Pricing will be disabled, and any pricing adjustments will not be imported into Guesty. To retain your preferred rates, update the base price for affected nights manually in the Airbnb calendar before connecting to Guesty. You can use Guesty PriceOptimizer instead. |
| Listed/unlisted status |
The listing will be imported in the same listed status as in Airbnb. i.e., if it is listed (or unlisted) in Airbnb, it will be listed (or unlisted) in Guesty. If the listing is imported as unlisted, you'll need to list it to make it bookable. |
| Promotions |
All promotions applied to the listing will be removed from Airbnb. You can set the following promotions in Guesty:
And add additional Airbnb promotions (such as Custom promotions) in Airbnb. |
| Instant booking/Request to book |
An instant booking policy is automatically set for your imported listings. |
|
Title and description fields |
The listing's title and description fields will be pulled to Guesty. Descriptions in different languages will also be imported (as long as the language is supported in Guesty). The title and description fields will be used as the "default" set for all your channels. |
|
Nickname |
The listing's nickname is retrieved from Airbnb. If none is provided, Guesty generates one automatically. Learn more about changing a listing's nickname. |
| Guest verification requirements |
Guest verification requirements settings are reset. Define them again in Guesty. |
