Use our dashboard to view in-depth analytical data of reviews that have been posted by guests for reservations received via Guesty's Airbnb, Booking.com , and Vrbo direct connections. You can also post public responses to reviews directly from Guesty. Reviews will only be sent to the channel if they are responded to within 30 days of receiving the guest review.
Follow the instructions below to access the dashboard.
See full details on viewing the Airbnb Quality Dashboard, which is also accessed via the Ratings menu.
Roles with access to the Ratings menu
Access to Ratings, Reviews Analysis, and the Airbnb Quality Dashboard are restricted to the following user roles:
- Ratings (all)
- Admin
- General Manager
- Reservation Manager
- Property Operation Manager
- Reviews Analysis (only)
- Guest Experience Manager
- Guest Experience Agent
- Airbnb Quality Dashboard (only)
- Owner Relations Manager
View reviews data
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Ratings, then select Reviews analysis.
- The relevant data will appear in the center panel.
- Click each item in the panel for a further breakdown.
- To download the data, hover over a panel and click
at the far right.
- In the righthand sidebar add, edit and save filters.
Analyze the data
Use the "Reviews by sentiment" section to see a breakdown of positive, neutral, and negative reviews.
To divide the reviews into sentiments, Guesty scans the text of the reviews for a large variety of keywords and phrases that clearly indicate whether a review is positive, negative, or neutral. For example, "very kind host" would be considered a positive review sentiment, while "dirty apartment" would likely be considered negative.
View data by city or by property. In addition, click an item in the "Reservation ID" column to open the reservation in Guesty.
