Viewing data of guest reviews

Use our dashboard to view in-depth analytical data of reviews that have been posted by guests for reservations received via Guesty's Airbnb, Booking.com , and Vrbo direct connections. You can also post public responses to reviews directly from Guesty. Reviews will only be sent to the channel if they are responded to within 30 days of receiving the guest review.

Follow the instructions below to access the dashboard.

View reviews data

Advanced Analytics users

Advanced Analytics is a premium feature available to Pro users only. Contact us to discuss activating it.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Analytics.
  4. To the left, under "Dashboards", click Reviews.
  5. The relevant data will appear in the center panel. Click each item in the panel for a further breakdown. If relevant, add or edit the filters in the right sidebar by hovering over them and clicking the Pencil icon.

Other users (Beta only)

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Ratings, then select Reviews analysis.
  4. The relevant data will appear in the center panel. Click each item in the panel for a further breakdown. If relevant, add or edit the filters in the right sidebar by hovering over them and clicking the Pencil icon

Analyze the data

Use the "Reviews by sentiment" section to see a breakdown of positive, neutral, and negative reviews.

In the "Reviews data" section, see which review corresponds with which reservation based on the guest's name. In addition, click an item in the "Reservation ID" column to open the reservation in Guesty.

To reset the filters, click . Save filters for quick access.

Additionally, learn how to export the data.

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