The Airbnb Quality Dashboard is designed to help you monitor and manage the quality of your listings effectively. Below is a detailed explanation of each section within the dashboard, providing insights into what the data represents and how you can use it to make informed decisions about your properties.
View dashboard data
Advanced Analytics users
Advanced Analytics is a premium feature available to Pro users only. Contact us to discuss activating it.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Analytics.
- To the left, under "Dashboards", click Airbnb report.
- The relevant data will appear in the center panel. If relevant, add or edit the filters in the right sidebar by hovering over them and clicking
.
Other users (Beta only)
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Ratings, then select Airbnb report.
- The relevant data will appear in the center panel. If relevant, add or edit the filters in the right sidebar by hovering over them and clicking
.
Analyze the data
Quality metrics overview
Provides a snapshot of key quality metrics for your listings, including:
- Overall: The average overall rating across your listings
- Cleanliness: Guest ratings on the cleanliness of the listing
- Accuracy: How accurately the listing description matches the reality
- Location: The guests' satisfaction with the location of the listing
- Check-In: The ease of the check-in process as rated by guests
- Communication: How guests rate their communication experience
- Value: The perceived value for money by the guests
Each metric has a color-coded gauge indicator showing the average score so you can quickly see how your listings are performing in key areas and identify where improvements are needed.
- Green: High performance (scores near 5)
- Yellow: Moderate performance
- Red: Low performance (scores below 4)
Listings by quality status
Your listings are categorized based on their quality status, providing a quick overview of how many listings fall into each category. The pie chart visually represents the distribution of listings across these categories, helping you quickly identify areas that require your focus.
- Good: No quality issue reported
- Educate: A quality issue reported
- Probation: A few quality issues reported, and the listing is at risk of suspension
- Warn: Several quality issues reported
- Additional Warning: Too many quality issues reported, and the listing is at risk for removal
- Suspended: Too many quality issues reported, and the listing is suspended
- Pending Removal: Excessive quality issues reported, and the listing is marked for removal after 30 days
- Removed: Excessive quality issues reported, and the listing is removed from Airbnb
In all cases except for "Good", the host should review Airbnb's guidelines in order to avoid further penalties or actions taken on their listings.
Trips with 5-star overall ratings
Tracks the percentage of 5-star reviews received over time as a key indicator of guest satisfaction. The correlating line graph tracks metrics over time, allowing you to identify trends and patterns in guest feedback.
Trip issues
The percentage of trips with issues received over time. The correlating line graph tracks metrics over time, allowing you to identify trends and patterns in guest feedback.
Top five negative tags
Identifies the most common negative feedback tags associated with your listings. The pie chart displays the frequency of these negative tags, helping you prioritize which issues to address first. Some common tags are:
- DIRTY_OR_DUSTY: Indicates cleanliness issues
- NEEDS_MAINTENANCE: Points to maintenance-related problems
- NOTICEABLE_SMELL: Highlights issues with odors
- SLOW_TO_RESPOND: Refers to delays in communication
- STAINS: Relates to stains found on furniture, linens, etc.
Sentiment analysis
Analyzes the sentiment of guest reviews, categorizing them as positive or negative. The line graph tracks the number of positive and negative sentiments over time.
Distribution of negative and positive tags
Breaks down the distribution of both negative and positive tags across all reviews, helping you understand the common themes in guest feedback. The bar charts display the distribution, making it easy to see which tags are most and least common.
Distribution of sentiment tags by listing
The bar chart shows the number of sentiment tags - both positive and negative - associated with each listing, helping you pinpoint listings that may need improvement or that are performing well.