Airbnb is the starting point for new entrepreneurs and property owners, having the most streamlined process for creating a listing. Guesty has a strong relationship with Airbnb, making the connection between the two platforms simple and beneficial for managing your listings. You can add multiple Airbnb accounts, but each must be connected to only one Guesty account.
Before you begin
- If you don’t have an Airbnb account, create one and verify your identity on Airbnb.
- Add the following four items to your Airbnb account. Failure to do so will prevent authorization.
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Profile picture - Add a profile picture in "Edit profile". This is different from the official photo ID.
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Verified email address - Your email address must be verified in "Personal info"
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Verified phone number - Your phone number must be verified in "Personal info"
- Government-issued ID - Upload your ID in "Personal info"
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- If you manage your Airbnb listings with a channel manager or another property management system (PMS), disconnect from it before connecting to Guesty.
- Read about Airbnb service fees for hosts and guests.
Follow the instructions below to connect your Airbnb account to Guesty. It can take up to 24 hours for the account’s status to change from "Pending" to "Connected". When it changes, your existing listings in Airbnb (that are "Listed" or "Unlisted") will be pulled to Guesty in a "Not connected" status. Then, you need to import the listing's data from Airbnb. Before initiating the import, be aware that some Airbnb features will be disabled, including iCalendar and Airbnb Smart pricing. Learn how the import affects other listing settings.
When your Airbnb account is connected, you can manage certain settings and account information in Guesty.
Note:
Guesty currently doesn't support co-host accounts. Listings belonging to co-host accounts will not be displayed in Guesty.
Connect your Airbnb account to Guesty
Ensure you keep both platforms open in your browser throughout the connection setup.
If you experience issues performing an action during the setup, avoid repeating it multiple times (such as clicking many times on sending a confirmation email). Otherwise, an error may appear: "You have reached your Airbnb account quota", and you'll be temporarily blocked from continuing the setup for up to 24 hours.
Step by step
- Log in to the Airbnb account you want to connect. Do so directly via the Airbnb platform, not through a third-party platform (such as Facebook or Google).
- In another tab or browser window, sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Airbnb thumbnail.
- In the top right corner, click Add account.
If an error message appears:
- Ensure your Airbnb account is not already connected to Guesty.
- Try logging in from an incognito tab. If that works, clear your browser's cache and cookies and try again.
- In the pop-up, click Get started.
This will redirect you to Airbnb. Click Allow to enable Guesty to connect to your Airbnb account. You will then be redirected to Guesty. - In the pop-up, fill in the following information:
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Custom integration email address prefix
The integration email can be used as your login credentials in Airbnb, and will allow you to receive and send messages to Airbnb Support directly from your Guesty Inbox. Installing the email is described in step 10 below.
The integration email address will be generated automatically. To adjust the email prefix, type in the desired address instead of the existing one. If it is available to use, a green V will appear to the right.
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A unique account nickname
A dedicated nickname will allow you to easily identify the account in Guesty. - Your company name (optional). The company name will be visible to your guests.
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Forwarding email address (optional)
This will allow you to forward email notifications about your Airbnb account to another email (such as your private email). To add more than one forwarding email address, click Add email.
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Custom integration email address prefix
- Click Next.
- To install your integration email as your primary email in Airbnb, Click
to copy the integration email address. Then, install it in your Airbnb account. (optional) - Click Done. Let’s verify the connection.
- Verify your email address in Airbnb if needed. The verification must be performed directly on the Airbnb platform.
Your account will be added to the Airbnb integration page in Guesty. Its status will change from "Pending" to "Connected" once it is approved by Airbnb. Once connected, all your Airbnb listings will appear in a “Not connected” status. Proceed to import your Airbnb listings.