Airbnb is the starting point for new entrepreneurs and property owners, having the most streamlined process for creating a listing. Guesty has a strong relationship with Airbnb, making the connection between the two platforms simple and beneficial for managing your listings. You can add multiple Airbnb accounts, but each must be connected to only one Guesty account.
Lite users:
Connecting your Airbnb account is required to enable all of Guesty Lite's features. Once your listings are imported to Guesty, you can connect them to additional platforms, including Booking.com and Vrbo.
Connecting your Airbnb account and importing your existing listings to Guesty is part of the same process, described below. However, after adding new listings to Airbnb, you'll need to manually import them to Guesty.
Pro users:
Once you finish connecting your account, It can take up to 24 hours for the account’s status to change from "Pending" to "Connected". When it changes, your existing listings in Airbnb (that are "Listed" or "Unlisted") will be pulled to Guesty in a "Not connected" status. Then, you need to import the listing's data from Airbnb.
Before you begin
If you don’t have an Airbnb account, create one first, and verify your identity on Airbnb. Guesty currently doesn't support co-host accounts.
If you manage your Airbnb listings with a channel manager or another property management system (PMS), disconnect from it before connecting to Guesty.
Lite users: Your Airbnb account must have at least one active listing before connecting it to Guesty.
Connect your Airbnb account to Guesty
Follow the instructions below to connect your Airbnb account to Guesty. Ensure you keep both platforms open in your browser throughout the setup.
If you experience issues performing an action during the setup, avoid repeating it multiple times (such as clicking many times on sending a confirmation email). Otherwise, an error may appear: "You have reached your Airbnb account quota", and you'll be temporarily blocked from continuing the setup for up to 24 hours.
Step by step
- Log in to the Airbnb account you want to connect. Do so directly via the Airbnb platform, not through a third-party platform (such as Facebook or Google).
- In another tab or browser window, sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Airbnb thumbnail.
- In the top right corner, click Add account.
If an error message appears:
- Ensure your Airbnb account is not already connected to Guesty.
- Try logging in from an incognito tab. If that works, clear your browser's cache and cookies and try again.
- In the pop-up, click Get started.
This will redirect you to Airbnb. Click Allow to enable Guesty to connect to your Airbnb account. You will then be redirected to Guesty. - In the pop-up, fill in the following information:
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Custom integration email address prefix
The integration email can be used as your login credentials in Airbnb, and will allow you to receive and send messages to Airbnb Support directly from your Guesty Inbox. Installing the email is described in step 10 below.
The integration email address will be generated automatically. To adjust the email prefix, type in the desired address instead of the existing one. If it is available to use, a green V will appear to the right.
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A unique account nickname
A dedicated nickname will allow you to easily identify the account in Guesty. - Your company name (optional). The company name will be visible to your guests.
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Forwarding email address (optional)
This will allow you to forward email notifications about your Airbnb account to another email (such as your private email). To add more than one forwarding email address, click Add email.
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Custom integration email address prefix
- Click Next.
- To install your integration email as your primary email in Airbnb, Click
to copy the integration email address. Then, install it in your Airbnb account. (optional) - Click Done. Let’s verify the connection.
- Verify your email address in Airbnb if needed. The verification must be performed directly on the Airbnb platform.
Your account will be added to the Airbnb integration page in Guesty. Its status will change from "Pending" to "Connected" once it is approved by Airbnb. Once connected, all your Airbnb listings will appear in a “Not connected” status. Proceed to connect your Airbnb listings.
Connect your Airbnb account and import your existing listings to Guesty
If you experience issues performing an action during the setup, avoid repeating it multiple times (such as clicking many times on "First, connect to Airbnb"). Otherwise, an error may appear: "You have reached your Airbnb account quota", and you'll be temporarily blocked from continuing the setup for up to 24 hours.
Step by step:
- Sign in to your Guesty account.
- Click First, connect to Airbnb in the pop-up If this is the first Airbnb account you're connecting to Guesty.
To connect an additional account to Guesty, click Channels in the top navigation bar, select Airbnb, click Add Airbnb account, and then Connect to Airbnb. In the pop-up, click First, connect to Airbnb.
- Mark the I agree to the Airbnb Additional Terms of Service checkbox, then click Allow.
- Select listings to import to Guesty and click Import your listings. You must import at least one listing to Guesty to connect your account.
Your listings will now be imported from Airbnb to Guesty. The process may take some time to complete. You can exit the page, and return to check the progress later.
- Once the listings are imported, you’ll see a success message. Click Continue.
Once your listings are imported, their associated data will be synced across Guesty and Airbnb. Note the following modifications to your data settings:
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The listing sync type will be set to “Full sync” by default, meaning rates, availability, and content should be managed in Guesty, not in Airbnb.
However, you can manage some content attributes directly in Airbnb, using the Airbnb locked attributes feature. You can change the attribute’s value in Airbnb after the listing is imported and connected. The specific attribute will be managed in Airbnb, and “locked” from being changed from Guesty.
- An instant booking policy will automatically be set to the listings.
- Guest verification requirements settings will be reset. Define them again in Guesty.
- External calendars won’t be synced to your Guesty calendar automatically. You can connect them manually.
- Airbnb linked calendar settings will be removed. You can set new Smart Calendar Rules in Guesty.
- Airbnb Smart Pricing will be disabled, as it isn't supported in Guesty. You can use Guesty PriceOptimizer instead.
- Additional fees set in Airbnb won't be pulled to Guesty. You'll need to configure them in Guesty once the listing is imported (you can only set additional fees per listing).
- Photos will be imported from Airbnb with a lower resolution, and will only sync to Guesty upon the initial import. Any additional photos should be added directly in Guesty.
Following the import of your listings, we recommend deleting the imported photos and adding them again in Guesty in high resolution. The photos will sync to Airbnb. - Reservations with past check-out dates will be imported to Guesty without the guest details, as Airbnb restricts this for privacy reasons. Also, past reservations will be imported with inaccurate financial information. Contact us to retrieve their correct financial information.
Use our troubleshooting articles should you encounter issues while connecting your Airbnb account.