Forwarding booking channel account notifications to your personal email

Some booking channels might occasionally send you account-related emails (e.g., password reset emails, messages from their Support team, etc.).

To receive account-related notifications to your preferred email address, add a forwarding email address directly in Guesty.

The following booking channels support this capability:

  • Booking.com
  • Airbnb (Pro users only)
  • Expedia (Pro users only)
  • Tripadvisor (Pro users only)


Keep in mind, your Guesty integration email syncs guest messages for specific booking channels and may send you reservation-related notifications — meaning it's not relevant to account-related notifications.

Tip:

Pro users: Learn more about how to manage other types of notifications in Guesty.
This includes notifications for booking channel integrations, calendar availability, payments, reservations, and tasks.

 

Adding or editing your forwarding email address via Guesty

Follow the instructions below to set a forwarding email address for the relevant booking channels.
If needed, you can add multiple email addresses.

 

Airbnb, Booking.com, Tripadvisor

Follow the instructions below to update your forwarding email address for Airbnb, Booking.com, and/or Tripadvisor account-related notifications.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Distribution.
  4. Click either the Airbnb thumbnail, Booking.com thumbnail, or Tripadvisor (depending on which channel you'd like to set up your notifications for).
  5. Click located in the far-right column (for the relevant Airbnb or Booking.com account).
  6. In the pop-up, make sure the desired email address is entered under "Forwarding email".
    1. To replace or remove an existing email address, you can remove it (click the the Trash Can icon) and enter a new one.
    2. To add a new or additional email address, click ADD EMAIL, and fill in the relevant information.
    3. Click Save.
  7. If needed, refresh/reload the web page to view the updated email address.

 

Expedia

Follow the instructions below to update your forwarding email address for Expedia notifications.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Distribution.
  4. Click the Expedia thumbnail.
  5. At the top left side of the page, click .
  6. In the pop-up, make sure the desired email address is entered under "Forwarding email".
    1. To replace or remove an existing email address, you can delete it and enter a new one in the field.
    2. If needed, click Add to enter additional forwarding email addresses.
    3. Click Save.
  7. If needed, refresh/reload the web page to view the updated email address.
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