Connecting Vrbo to Guesty

There are two types of existing users who have an Vrbo account, and reservation imports depend on how you manage your properties. 

• If Vrbo is your only PMS solution:
  • Reservations will sync to Guesty as calendar blocks. If reservations are required for accounting purposes, create a manual reservation.
  • Do not use the "uploaded_VRBO" source.
    
     
• You integrated your Vrbo account with another PMS solution and are switching to Guesty as your PMS:
  • Reservations created after integration with your previous PMS solution will sync to Guesty as reservations.
    These reservation will be imported with a single line item for fees and taxes, and credit card details won't be included. Learn how to add credit card details manually.
  • Any existing reservations previously managed directly in Vrbo will sync to Guesty as calendar blocks. If reservations are required for accounting purposes, create a manual reservation.
  • Do not use the "uploaded_VRBO" source.

Before you begin

• Confirm whether you are managing your properties directly in Vrbo, using Vrbo as your PMS, or through a different PMS provider connected to Vrbo.
• Ensure all properties are disabled from any previous PMS to avoid calendar sync issues during onboarding across multiple channels.
• Guesty doesn't support importing listings from Vrbo. Vrbo listings can only be matched to listings that already exist in Guesty. Create your Vrbo listings in Guesty before proceeding. 

Follow the instructions below to connect your existing account and link your listings.

Step by step:

1. Click Connect existing account.
2. You will be directed to complete the SSO process in Vrbo in a new tab.

3. If the SSO process is incomplete:

   Guesty will notify you by email when the SSO process is complete.

   If the SSO process is complete you continue the process in either of the following ways:

   1. Click on the link sent via the SSO completion confirmation email Guesty sent you.

   2. In your Guesty account, navigate to the Vrbo integration page, locate the relevant account and click Continue connecting account.

      Note:

      If you finished the SSO process but you see “Continue Vrbo SSO” displayed, wait a few minutes for the sync process to complete.

4. There are three ways to proceed from this point:
   • Return to the previous Guesty tab.
   • Return to the Vrbo integration page and select the relevant account.
   • Click on the link sent to you via email.
5. Verify status of SSO process:
   • If the SSO process on Vrbo is complete, click Already finished? Continue.
   • If the SSO process on Vrbo is incomplete, click Tab didn’t open? Try again to be redirected to Vrbo in a new tab to complete the process.
   • If there was an error with your SSO validation, you’ll see a red notification. An error can occur if the SSO process wasn’t completed, or if Guesty wasn’t notified upon its completion. Wait a few minutes and then click Already finished? Continue.

6. Link your Vrbo listings to Guesty:

   

   You can identify the listing according to the image, name and address displayed. Guesty will provide a suggested match according to the name and coordinates, which you can approve or change as needed. Be sure to review each suggested match.

   Note:

   Once you complete the SSO process, the associated Advertiser ID in Guesty is linked to your Vrbo account automatically. Each Vrbo account receives its own Advertiser ID. You can initiate multiple SSO processes simultaneously and access each one individually. To access an SSO process for a particular Advertiser ID, navigate to the Vrbo integration page, locate the relevant account, and click Continue SSO process.

   Filter results

   Use the search bar, or filter results according to location and property type for listings on Vrbo. For example, you may want to filter your listing on Vrbo for apartments in Barcelona.

   Action

   Select one of the following actions from the dropdown menu to link a Vrbo listing to a property on Guesty.

   • Link to property: Approve the suggested property if it’s correct.

     Alternatively, select to change the suggested property match in Guesty.

   • Select an option: If no suggested property match was found.

   • Archive listing: Select if you don’t want to link the Vrbo listing to a Guesty property, or if you no longer manage this listing.

     Note:

     An archived listing remains visible on Vrbo and can be unarchived, however it is permanently disconnected from Guesty and archived in Vrbo. This is an irreversible action. Reconnecting an archived listing is not supported. If you want to link this property in the future, you will need to recreate it and publish it as a new property.

   Property in Guesty

   You must link all your listings before proceeding to the next step. Select the relevant property from the options below:

   • Review and approve the suggested property match.
     If there is no suggested property match, or to change the suggested property, select the relevant property from the dropdown menu to match a Vrbo listing to a different property in Guesty.
   • Search for the listing in the search bar.
   • If the property doesn’t exist in Guesty, click Create a new property. You will be redirected to a new tab in Guesty to create the property in Guesty. Once you create and save the property, return to the previous “Link listings” page and select the property from the dropdown menu.

   Click Next once all your Vrbo listings are linked to properties on Guesty.

   Alternatively, click Cancel to cancel the linking process.

   Note:

   When you cancel the linking process it is discarded completely. If you plan to discontinue with Guesty as your PMS, contact Vrbo support to update your Vrbo account.

4. Review your selection:

If a listing doesn’t meet Vrbo’s requirements, a warning will be displayed.

Follow the instructions below to take action on listings that don’t meet Vrbo’s publishing requirements.

1. Click the dropdown arrow next to the warning to see a list of properties with missing requirements.

   Note:

   Presented properties will display previous Vrbo titles, however the missing requirements are relevant to the Guesty listing you chose to link to. Since Guesty will become the source of truth for the listing, it’s crucial to ensure all requirements are met.

2. Next to the relevant property, click Missing requirements.

3. Under “Action” in the pop-up, click Fix missing requirement for each item. You will be redirected to a new tab where you can make the required changes.

   If you choose to skip this step, you can return to review publishing issues later later.

   Alternatively, click Back to make other changes, for example to link a different property.

If relevant: Listing will be archived:

1. Click the dropdown arrow to review the listings selected for archiving.
2. Click Back to linking to make changes. Keep in mind that archiving a listing permanently removes it from Guesty, with no option to reconnect it.

If no warning is displayed, continue to the next step.

5. Click Link listings.

The listing’s configurations, such as the cancellation policy, rental agreement, and minimum age requirement, will sync from your previous account to Guesty. Any changes made to the listing must be done in Guesty.

Reservation imports depend on how you managed your properties:

• If Vrbo was your only PMS solution, calendar blocks sync to Guesty, while reservations are not imported into Guesty and must be managed directly in Vrbo since Vrbo does not provide full reservation data. Changing an imported reservation isn't supported.

  Note:

  Do not manually upload Vrbo reservations into Guesty. If you upload them, Guesty will push these records back to Vrbo as offline bookings, which may create conflicts. Instead, rely on the calendar blocks that sync automatically, and manage the confirmed reservations directly in Vrbo. Once onboarding is complete, future reservations will sync automatically according to your setup.

• If you integrated your Vrbo account with another PMS solution and are switching to Guesty as your PMS, Guesty imports the past 45 days of reservations from your account, including reservations from the previous year for accounting purposes, and all future reservations. Imported reservation data will include reviews and messages.

While linking the specific breakdown of fees and taxes from other platforms isn't currently supported, these amounts are imported as general tax and fee line items to ensure all your financial data transfers over.

Once completed, you can manage your listing directly from Guesty. Any changes made to the listing in Guesty will be automatically updated on Vrbo, including the listing content, calendar, reservations, guest communication and reviews. Changes made to the listing on Vrbo will not sync to Guesty.

Follow the instructions below to review listings that require action from the publish queue at any time. 

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution.
4. Locate the HomeAway/Vrbo thumbnail.
5. Select the relevant account.
6. Click Publish queue in the top-right.
   1. To fix issues, click Fix missing requirement under the "Action" column, make the necessary fixes, and click Done. When you are ready to proceed, click Publish eligible listings.
   2. If you want to publish a listing to a different account, hover over the listing and click X remove the listing assignment.
      
       

Once published, listings are removed from the publish queue and added to the Vrbo integration page in Guesty.

The listing status will display as "Connected" within a few minutes, and your listings will be published on Vrbo.

You will receive a popup confirming a successful onboarding process.