Advanced Analytics is a premium feature. Contact us to discuss activating it.
Use Advanced Analytics to view in-depth analytical data of reviews that have been posted by guests. See data and reply to reviews for reservations received via the Airbnb and Booking.com direct connections. Follow the instructions below to submit a reply.
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Step by step:
Tip:
Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.
- Sign in to your Guesty account.
- From the top menu, click Analytics.
- Under Dashboards on the left, click Reviews.
- In the "Filters" sidebar on the right, add any relevant filters.
- Tip: We recommend setting the "Replied Review" filter as No and the "Review Overall Rating" filter as your chosen threshold, such as > 7.5. Learn how to save the set of filters for quick access.
- In the center panel, click the relevant item in the Review ID column.
- Tip: You can see which reservation in Guesty corresponds with each review as the guest's name is displayed in one of the columns. In addition, clicking an item in the Reservation ID column opens the reservation in Guesty.
- Scroll down to "Reply to the review".
- Enter your reply in the text box.
- Click Submit.
Note:
Replies can be submitted for reviews that contain text. For Airbnb reservations, you can reply within 30 days of the guest posting the review.
Tip:
Up to three users can access Advanced Analytics per Guesty account. Unassigned users will gain access to Guesty's regular Analytics feature. Learn how to assign users.
