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Importing an Airbnb listing to Guesty

This article explains how to sync new listings in Airbnb to Guesty and import their data to manage them in Guesty.

After you connect your Airbnb account to Guesty, your existing Airbnb listings automatically sync to Guesty with a “Not connected” status. Once you select which listings to connect, the status will change to "Connected" in Guesty within 24 hours, and set to full sync by default. After this change, Guesty imports the listing’s data, reservations, and guest messages within 72 hours. 

Note:

Airbnb offers a "Display exact location" setting to hide a listing's accurate address. Guesty doesn't support this feature. When you connect an Airbnb listing, Guesty overwrites this setting, making the exact location visible to guests.

To hide the exact location, wait until the listing is connected to Guesty. Then, sign in to your Airbnb account and update the "Display exact location" setting directly on Airbnb. Airbnb permits this change because the address is a 'locked attribute'.

Before you begin

Check that your listing content and settings in Airbnb follow the requirements listed below to avoid the import failing.

Airbnb account

Your Airbnb account in the Guesty dashboard must be in a “Connected” status.

Learn how to integrate co-host listings to Guesty.

Listing status

The Airbnb listing can't be flagged or suspended. Its status in Airbnb must be "Listed" (bookable and searchable) or "Unlisted." You can't import listings with an "In progress" status. Listings import to Guesty with the same listed status as Airbnb. If the listing imports as unlisted, list it in Guesty to make it bookable.

Listing registration and license

You may be required to have a license to lease the property in your jurisdiction. If required, add your license details to Airbnb before importing the listing.

Minimum number of nights

Set your listing’s minimum and maximum nights per stay to align with your region’s requirements.

Calendar availability

Ensure the availability window of your listing is open on Airbnb before importing it. If the calendar is set to "dates unavailable by default," the listing imports as unavailable, resulting in a blocked calendar—even if there are no reservations.

Property type

Select one of the following Airbnb property types that are supported by Guesty:

  • Apartment
  • Studio
  • Bed & Breakfast
  • Boat
  • Bungalow
  • Cabin
  • Camper/RV
  • Castle
  • Cave
  • Chalet
  • Condominium
  • Earth house
  • Dorm
  • House
  • Hut
  • Igloo
  • Island
  • Loft
  • Plane
  • Tent
  • Townhouse
  • Treehouse
  • Villa
  • Yurt

Add only one shared space to a studio property type.

For a multi-unit, ensure you select one of the following property types:

  • Apartment
  • Condominium
  • Dorm
Title, house rules, and description fields

All content (titles and descriptions) should adhere to Airbnb’s content policy. The following content isn’t allowed in Airbnb, and if added, will cause the syncing to fail:

  • Email addresses
  • Website links
  • Phone numbers
  • Emojis and symbols
  • Abbreviations (Mr, Ms)
  • Repetitive special characters
  • All-capitalized words (such as "CC").
  • Two words (or more) connected with a dot will be considered a website address and will cause an error to appear. I.e., [word].[word]. To solve it, ensure adding a space after the dot: [word]. [word]. 
Photos

The listing must have at least one photo. Photo resolution can't exceed 1920x1080px, and the file size must be under 4 MB.

Rooms arrangement

Guesty only supports the following Airbnb bed types. Using unsupported types may disrupt syncing.

  • Air Mattress
  • Bunk Bed
    A bunk bed will count as two beds in the overall number in Airbnb. 
  • Crib
  • Double Bed
  • Floor Mattress
  • King Bed
  • Super King Bed
    Super King beds are only supported on airbnb.co.uk.
  • Queen Bed
  • Single Bed
  • Sofa Bed
  • Toddler Bed
  • Water Bed

Import listings and sync data

Follow the instructions or watch our video below to add new listings from Airbnb to Guesty and import their data.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Distribution.
  4. Select Airbnb.
  5. Select the relevant account.

  6. Click the sync icon  and then click Sync account.

    Note:

    This action only syncs which listings are displayed, to ensure Airbnb and Guesty are aligned. This action doesn’t sync data between listings on Airbnb and Guesty.

  7. Refresh the page. It may take up to 5 minutes for a new listing to appear. 
  8. To the right of the relevant listing, under "Status", click Not connected.

  9. From the dropdown menu, select Import. 

  10. In the pop-up, enter the required information:
    • The listing nickname is retrieved from Airbnb. If none exists, Guesty generates one automatically. This field can be edited.

    • By default, the listing is imported as an active listing.

      To change the listing to inactive, uncheck the "Create as active listing" checkbox.

  11. Click Import.

The status of the listing will change to "Connected" within a few minutes up to 24 hours. The listing's data, reservations, and guest messages will be imported within an additional 72 hours.

Use Guesty's self-service dashboard for Airbnb to identity and resolve syncing issues independently. 

Use our troubleshooting article if the listing's status is still “Pending” after 24 hours, or if it is changed to "Failed".

How the import affects your listing settings and data

Read carefully how importing a listing affect's the associated data in Airbnb and in Guesty.

Data type

Details
Additional fees Additional fees set in Airbnb won't be pulled to Guesty. You'll need to configure them in Guesty once the listing is imported.
Airbnb Smart Pricing

Airbnb Smart Pricing will be disabled, and any pricing adjustments will not be imported into Guesty. To retain your preferred rates, update the base price for affected nights manually in the Airbnb calendar before connecting to Guesty.

You can use Guesty PriceOptimizer instead.
Calendar blocks Your Airbnb calendar blocks will be imported as blocks to Guesty. If you were previously connected to another PMS, you might have reservations from other channels appearing in your Airbnb calendar as blocks. They'll be imported to Guesty as blocks as well. If you connect to the source channel of these reservations, Guesty will automatically replace these blocks with the actual reservations.
External (iCal) calendars

If you're using an external calendar (iCal): Airbnb disables the iCal connection to avoid conflicting updates. All iCal calendar blocks and notes will be removed from the listing's calendar, and the iCal link will be removed from Airbnb. 

To prevent data loss, manually replace your iCal blocks with manual blocks in Airbnb before connecting to Guesty.
Guest messages

Guest messages are added to the Guesty Inbox as “Unread”.

Only messages from the last 360 days are imported.

Important:

You can't choose whether to import historical guest messages. By default, Guesty imports guest messages from the last 360 days. Learn more in our Airbnb communication sync troubleshooting article.
Guest verification requirements Guest verification requirements settings are reset. Define them again in Guesty.
Instant booking / Request to book An instant booking policy is automatically set for your imported listings.
Listed / unlisted status The listing will be imported in the same listed status as in Airbnb. i.e., if it is listed (or unlisted) in Airbnb, it will be listed (or unlisted) in Guesty. If the listing is imported as unlisted, you'll need to list it to make it bookable.
Listing's minimum and maximum nights 
  • The listing's default minimum and maximum nights in Airbnb will be imported to Guesty. Following the import, any updates to the minimum/maximum nights should be made in Guesty.
  • Calendar minimum nights will be imported to Guesty and be reflected in the calendar (similar to manual override via the calendar).
  • Seasonal minimum nights (Rule-sets) defined in Airbnb will become undefined. You can define them again in Guesty using a rate strategy. 
  • The "minimum nights by check-in" (day of the week) in Airbnb will become undefined. You can define them again in Guesty using a rate strategy. 
Listing's price per night
  • The listing's base price in Airbnb will be imported to Guesty as the listing's default base price. Following the import, any updates to the base price should be made in Guesty.
  • Calendar prices will be imported to Guesty and be reflected in the calendar (similar to manual override via the calendar).
  • Seasonal nightly prices (Rule-sets) defined in Airbnb will become undefined. You can define them again in Guesty using a rate strategy. 
Nickname The listing's nickname is retrieved from Airbnb. If none is provided, Guesty generates one automatically. Learn more about changing a listing's nickname.
Photos

Photos only sync to Guesty during the initial import. 

During the import process, Airbnb reduces the photo resolution and this reduction in quality is not visually noticeable. We recommend deleting the imported photos and re-adding the original high-resolution photos in Guesty once the listing is fully connected.

Keep in mind that Airbnb imposes a rate limit of 100 deleted photos per week, so plan accordingly when replacing images.
Promotions

All promotions applied to the listing will be removed from Airbnb.

You can set the following promotions in Guesty:

  • Early Bird
  • Last Minute
  • Length of Stay
  • New Listing Promotion

And add additional Airbnb promotions (such as Custom promotions) in Airbnb.
Reservations

Current and future reservations are imported to Guesty.

Note:

Due to Airbnb privacy restrictions:

  • Past reservations are synced to Guesty from the last 360 days with partial or outdated financial information. Contact us to retrieve the correct financial information for past reservations.
  • Reservations with past check-out dates are imported without the guests' details.
  • Current and future reservations are imported to Guesty with the guests' name and phone number but excludes the guests' email address.
Smart calendar rules (Airbnb's linked calendars) Airbnb's linked-calendars feature is deactivated. You can set Smart Calendar Rules in Guesty instead.
Sync settings & locked attributes

The listing sync type is set to full sync by default, meaning rates, availability, and content should be managed in Guesty, not in Airbnb. 

If you prefer to manage just the listing content attributes in Airbnb (such as the property type, description fields, and amenities), change the sync settings to limited sync once the listing is imported and connected.

With Limited sync, you can select a property type, bed type, or amenity that is not supported in Guesty.

In addition, you can manage some content attributes directly in Airbnb, using the Airbnb locked attributes feature. You can change the attribute’s value in Airbnb after the listing is imported and connected. The specific attribute will be managed in Airbnb, and “locked” from being changed from Guesty.

Learn which data types are synced between Guesty and Airbnb for Full sync and Limited sync, and where to manage each data type accordingly.
Title and description fields The listing's title and description fields will be pulled to Guesty. Descriptions in different languages will also be imported (as long as the language is supported in Guesty). The title and description fields will be used as the "default" set for all your channels.
Wifi and password

Guesty imports the wifi name and password from Airbnb when the listing is connected.

Update these values in Airbnb.

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