When creating a promotion in Guesty, select whether to set it for a specific period ("time-limited"), or without a time limit (“whole calendar”). If multiple promotions overlap, a reservation may be eligible for more than one. However, only one promotion is applied to a reservation, based on the booking channel's logic. Some channels offer additional promotions that can only be managed in the channel.
To see which promotion was applied to a reservation, create a reservations report and add the “Promotion name” column. The report only shows promotions that are managed in Guesty.
Learn below how promotions are applied to reservations from different sources.
Manual & direct integration sources
You can apply three types of promotions to manual reservations and reservations from direct integration sources: Early Bird, Length of Stay, and Last Minute.
If a reservation is eligible for multiple promotions, only one is applied, according to the logic described below. However, promotions can be combined with weekly discounts, monthly discounts, and coupons.
Multiple Early Bird promotions
An Early Bird promotion rewards early bookers, granting a discount for reservations made up to X days before check-in.
If a reservation is eligible for multiple Early Bird promotions, the one offering a discount for earlier bookings is applied. Therefore, promotions with greater discounts should correspond to a higher “days before check-in” value.
For example:
Early Bird #1 gives a 10% discount for reservations made at least 30 days before check-in.
Early Bird #2 gives a 20% discount for reservations made at least 60 days before check-in.
If a guest books a reservation 70 days before check-in, Early Bird #2 is applied.
Multiple Last Minute promotions
A Last Minute promotion rewards late bookings, made X days or less before check-in.
If a reservation is eligible for multiple Last Minute promotions, the one offering a discount for later bookings is applied. Therefore, promotions with greater discounts should correspond to a lower “days before check-in” value.
For example:
Last Minute #1 gives a 15% discount for reservations made two days or less before check-in.
Last Minute #2 gives a 20% discount for reservations made seven days or less before check-in.
If a guest books their stay two days before check-in, Last Minute #1 is applied.
Multiple Length of Stay promotions
A Length of Stay promotion motivates longer reservations, giving a discount to reservations made for X or more days. If a reservation is eligible for multiple Length of Stay promotions, the promotion rewarding a longer stay is applied. Therefore, promotions with greater discounts should correspond to a longer stay duration.
For example:
Length of Stay #1 gives a 10% discount for reservations made for 7 days or more.
Length of Stay #2 gives a 20% discount for reservations made for 10 days or more.
If a reservation is made for 18 days, Length of Stay #2 is applied.
Promotions of different types
If a reservation is eligible for multiple promotions of different types that offer different percentages of discounts (for example, an Early Bird of 10% and a Length of Stay of 12%), the one giving the highest discount is applied (the Length of Stay). If the discount amount is identical, the last promotion that was set is applied.
Promotions of the same and different types
If a reservation is eligible for promotions of different and the same type, the applied promotion is selected based on the following logic:
- The promotions of the same type are compared and the one chosen is according to the logic discussed in the "Promotions of the same type" section.
- The promotions of the different types are compared, and the promotion giving the highest discount is applied, or if the discount amount is identical, the last promotion to be set is applied.
Airbnb
Airbnb offers several price reduction tools, referred to as "discounts" and "promotions". Promotions configured in Guesty are synced to Airbnb as "discounts", while Airbnb "promotions" are not supported in Guesty and must be managed directly in Airbnb.
When a promotion is applied in Airbnb, the reservation's accommodation fare is adjusted accordingly. However, the promotion isn't synced to Guesty and doesn't appear in the guest folio (invoice).
Learn below about the different promotions you can set for your Airbnb listings, and how multiple promotions are applied to the same listing.
Guesty promotions
You can manage four types of promotions via Guesty:
- Early Bird
- Length of Stay
- Last Minute
- New Listing Promotion: It can be set for a newly published listing via Guesty.
The Early Bird, Length of Stay, and Last Minute promotions are referred to as “discounts” in Airbnb. Setting these promotions in Guesty overrides "discounts" set in Airbnb. For example, if you add an Early Bird promotion in Guesty, it overrides an Early Bird discount set in Airbnb.
Weekly and monthly discounts, which can be added to the property page in Guesty, are synced to Airbnb as length of stay "discounts" too. Thus:
- If you set a length of stay promotion and a weekly or monthly discount in Guesty, the weekly or monthly discount is disregarded and only the promotion is applied.
- A length of stay promotion (or weekly or monthly discount) set in Guesty overrides length of stay discounts set in Airbnb for the same listing.
Additional Airbnb promotions
Airbnb offers other types of promotions (referred to as “promotions” in Airbnb), such as custom promotions, Airbnb.org promotions, and Low Demand promotions. These types are managed directly in Airbnb. Learn in which cases custom promotions don't apply.
How multiple promotions are applied to an Airbnb reservation
Promotions of the same type
If a reservation is eligible for multiple promotions of the same type (for example, two Early Bird discounts), the promotion offering the highest discount is applied.
When setting multiple Length of Stay promotions, longer stays must have equal or greater discounts compared to shorter stays. Otherwise, syncing the promotions to Airbnb will fail. For example, if a 7-day stay offers a 20% discount, a 10-day stay must offer a 20% discount or greater.
Promotions of different types
When a reservation is eligible for multiple promotions of different types, the promotion is applied according to the following priority:
Airbnb promotions:
- Airbnb.Org promotions
- New Listing promotions
- Custom promotions
- Low Demand promotions
Guesty promotions (referred to as Airbnb discounts):
- Length of Stay promotions
- Early Bird promotions
- Last Minute promotions
For example, if a reservation is eligible for both a Length of Stay promotion and an Early Bird promotion, the Length of Stay promotion is applied, as it is prioritized over the Early Bird promotion.
Booking.com
The following types of Booking.com promotions are managed in Guesty:
- Early Bird
- Last Minute
- Basic promotion
- Mobile Rate promotion
Booking.com offers additional types of promotions, such as country rates. Manage these directly in Booking.com. The updated reservation price syncs with Guesty for both connection types (rates and availability, and full sync).
All Booking.com promotions are classified into the following categories:
- Genius promotions (not supported in Guesty)
-
Targeting promotions
- Mobile rate (supported in Guesty)
- Geo rate (not supported in Guesty)
-
Portfolio deals (supported in Guesty)
- Last Minute
- Basic Promotion
- Early Bird
- Campaigning deals (not supported in Guesty)
A reservation can be eligible for multiple promotions. If the promotions are within the same category (excluding the Genius category), the promotion offering a greater discount is applied. Genius promotions can be combined.
Promotions from different categories can be combined, according to the following logic:
First, the rate plan determines the accommodation fare. Then, a Genius category promotion is applied (if set). Then, a targeted promotion is applied, followed by a portfolio deal.
Expedia
Promotions cannot be combined. If two promotions are set for the same dates, the promotion offering the greater discount is applied.
