Approving or declining a reservation or inquiry

You can manually change the status of a reservation via Guesty to confirm or decline reservations.

Learn here about the different statuses mentioned below and their effect on the calendar.

Note:

  • To ensure that the reservation status syncs with your booking channels, check that the listing is connected to the channels (not in a “Disconnected” status)
  • Pro users: When a guest approves a quote, the reservation status will automatically change to Confirmed

Changes you can make to a reservation’s status

Closing a reservation

Once a reservation is inactive (having a Closed/Canceled/Declined status), the reservation's block will be removed from the calendar. You can manually change a reservation’s active status (such as “Confirmed”/”Reserved”/”Inquiry”) to inactive status (such as "Closed" or "Canceled").

Important:

  • You cannot revert an inactive status to an active status. If needed, create a new reservation instead.
  • To cancel a reservation, refer here

Approving a reservation

Once a reservation is confirmed, the dates will be blocked on all connected channels. A reservation can be confirmed regardless of other limitations you've set on Guesty, such as Advance Notice, Booking window settings, a listing's maximum occupancy, or the minimum/maximum nights per stay. Confirming the reservation will override these blocks.

Confirming a “Reserved” reservation

A “Reserved” status blocks the calendar for the selected dates, for some specified period.

  • Reservations from channels with a “Request to Book” booking policy will be received in Guesty with a “Reserved” status. You’ll need to manually change the reservation's status to “Confirmed” or “Closed’.
  • Requests to book received from Vrbo or Airbnb guests will be set to "Reserved" status. You'll have 23:50 hours to approve them before they'll automatically decline. Then, the reservation’s status will change to “Expired” and the guest will receive a message that you’re unable to accept their reservation. 
  • When creating a manual reservation, you can set its status to “Reserved”, and select the length of time for which the calendar will be blocked for the guest's confirmation (between 12 to 72 hours, or indefinitely). If that time expires and the status hasn’t been changed to “Confirmed”, the block will automatically be removed from the calendar and the reservation's status will be set to "Expired".
  • A “Reserved” status can be used when sending a quote. Selecting a "Reserved" status will block the calendar for the potential guest.

Confirming an Inquiry

An "Inquiry" status doesn't block the calendar.

  • When creating a manual reservation, you can set its status to “Inquiry”, thus not reserving the dates for the guest. To block the calendar, you’ll need to manually change the "Inquiry" status to “Confirmed” or “Closed’. 
  • An "Inquiry" status can be used when sending a quote .
  • Vrbo and Airbnb guests can send you an inquiry by clicking “Contact host”, and a reservation with “Inquiry” status will be created in Guesty. 
    • Avoid confirming a Vrbo inquiry (via Guesty or Vrbo). Instead, instruct the guest to click “Request to book” themselves. Extra details, such as contact information and payment method, are required when making a Vrbo reservation.

Where to change a reservation’s status

Via Guesty

For the reservation sources listed below, change the status of the reservation via Guesty:

  •  Vrbo

    • Relevant to Guesty Lite users connected to Vrbo before 19 Feb 2024, and all Pro users.
  • Misterb&b (Pro users only)
  • Vrbo via Rentals United (Pro users only)
  • Guesty direct integrations: Booking Website, Booking Engine, & Booking Engine API (Pro users only)
  • Google Vacation Rentals (Pro users only), as reservations are received via the Guesty Booking Engine.
  • Manual reservations (made directly via Guesty)

Via the channel

For all other channels not listed above, change the status of a reservation directly via the channel, including Lite users connected to Vrbo after 19 Feb 2024

Changing the reservation's status in Guesty

See below how to change the reservation’s status via the reservation page. You can also change the reservation’s status via the Multi Calendar or the Inbox via the widget sidebar ( ). 

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. Next to Summary, click the pencil icon. Then, under "Status", select a new reservation status from the drop-down.
    • To confirm a booking request from Airbnb or Vrbo, under "Summary", select Approve.

  6. Click Save.
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