After a reservation is created, you can make various changes to its status and details. See common types of updates below.

Changes to a reservation must be made either through Guesty or through a channel, as described next.

General limitations

  • Changes made to reservations will only sync between Guesty and the channel if the listing's connection status with the channel is “Connected” or “live on channel”. You can check the connection status of the listing on the relevant channel's distribution page, under the “Status” column.

  • For all channels, except Airbnb Beta users: If you change the number of nights in a reservation or the number of guests, the reservation's accommodation fare will be recalculated for the newly added additions (nights or guests) only. Any related additional fees and taxes will be recalculated as well, based on the current price per night for the listing. However, the price per night for the original dates (or guests) will remain the same as when the reservation was confirmed or reserved.
    • For example, A listing's price per night was 30$ when the reservation was confirmed. Since then, the price per night for the listing has been adjusted to 32$ (either manually or by a revenue management tool). Now, you added one more night for the confirmed reservation. The price per night for the original nights will remain 30$, while the newly added night's price will be 32$.
  • If you move a reservation to another listing, the accommodation fare will be recalculated, pulling the current nightly rate from the assigned listing’s calendar. Any related additional fees and taxes will be recalculated, based on the updated accommodation fare. 
  • You can manually adjust the accommodation fare if you don’t wish it to be automatically recalculated.

Changes/updates you can make to a reservation

Where to make changes/updates to a reservation

See below whether to change a reservation via Guesty or the reservation’s channel of origin.

Agoda (Pro users only)

Change via the channel.

Airbnb

To make alterations to an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request on Airbnb.

Important:

You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing via Guesty will disable the reservation’s messaging and payment setup.

Beta users:
You can make changes to an Airbnb reservation via Guesty and choose whether or not to send the change to your guest and Airbnb for approval. You can also approve or decline an alteration request from the guest via Guesty.

Booking channels connected to Guesty via Rentals United (Pro users only)

  • Vrbo via Rentals United: Change via Guesty
  • All other channel integrations via Rentals United: Change via Rental United or via the channel.

Booking channels connected to Siteminder (Pro users only)

Change via the original channel.

Booking.com

Expedia (Pro users only)

Change via the channel.

Google Vacation Rentals (Pro users only)

Change via Guesty, as reservations are received via the Guesty Booking Engine.

Guesty direct integrations & manual reservations

Change via Guesty for the following sources:

  • Manual reservations
  • Guesty Booking Engine API (Booking Website for Lite users)
  • Guesty Websites (Pro users only)
  • Guesty Booking Engine API (Pro users only)

Homes & Villas by Marriott Bonvoy, including BookingPal (Pro users only)

Change via the channel.

Misterb&b (Pro users only)

Change via the channel.

Tripadvisor (Pro users only)

Change via the channel. The updated reservation details will be reflected in Guesty once you and your guest confirm the changes.

Vrbo

Pro users:

Change via Guesty. Changes to a reservation made via Guesty will be updated on Vrbo within 24 hours. We recommend creating an Automated Message that will be sent upon the alteration of a reservation. This is to let the guest know that the change has been made, but it will take a bit longer to be updated on Vrbo's platform. You can ensure that it is sent only for Vrbo reservations by adding a Channel sending condition.

Guesty Lite users: 

If you connected to Vrbo after 19 Feb 2024, change a reservation directly via Vrbo. If you connected to Vrbo before this date, change a reservation via Guesty.

Additional booking channels (Pro users only)

Change via the channel. See a list of additional booking channels here.

Changing a reservation via the reservation page

Follow the steps below to change a reservation via Guesty. To change an Airbnb reservation, refer here.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. Click the pencil icon in the top right corner of each section. To navigate to the financial section, click Balance due / Payout at the top right.
  6. Update the relevant fields.
  7. Click Save in each section.

Tip:

You can also change a reservation via the Inbox or Multi Calendar. Find the relevant reservation, then click Reservations mobile tap on the side widget.

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