After a reservation is created, you can make various changes to its status and details. See common types of updates below.
Changes to a reservation must be made either through Guesty or through a channel, as described next.
General limitations
- It is not possible to change a reservation with a length of stay of more than 730 days or to change the guest assigned to a reservation. In both cases, you can cancel the existing reservation and manually create it again.
- Changes made to reservations will only sync between Guesty and the channel if the listing's connection status with the channel is “Connected” or “Live on channel”. You can check the connection status of the listing on the relevant channel's distribution page, under the “Status” column.
Changes or updates you can make to a reservation
- Update the reservation status (for example, from "Reserved"/"Inquiry" to "Confirmed")
- Change the number of guests in the reservation (also, make an age breakdown in manual reservations and direct bookings)
- Move the reservation to another listing
- Change the dates of a reservation (modify the check-in date/check-out dates)
- Update the guest's estimated time of arrival (ETA) and estimated time of departure (ETD).
- Update a guest’s stay status(for example, “Checked-in” or “Checked-out”)
- Update guests’ personal information (for example, contact details and basic info)
- Add or update internal notes
- Adjust the custom field values that are relevant to the reservation
- Add or change the payment method assigned to the reservation
- Add line items/ adjust existing line items to the guest folio, Including:
- Cancel a reservation
- Change a reservation's source (for manual reservations only)
-
Report a guest’s no-show to Booking.com.
- Manually adding blocks before or after a reservation with early check-in or late check-out
Where to make changes or updates to a reservation
See below whether to change a reservation via Guesty or the reservation’s channel of origin.
Agoda (Pro users only)
Change via the channel.
Airbnb
Pro users:
You can approve or decline an alteration request from the guest via Guesty. Also, you can make changes to an Airbnb reservation via Guesty and choose whether to send an alteration request to your guest and Airbnb for approval or to make the change only internally in Guesty.
In the latter case, the change won't sync with Airbnb and might be overridden by any future alterations to the reservation made in Airbnb. Additionally, changing the reservation’s assigned listing via Guesty should be avoided, as it will disable the reservation’s messaging and payment setup.
Lite users:
To make alterations to an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request on Airbnb.
You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing via Guesty will disable the reservation’s messaging and payment setup.
Booking channels connected to Guesty via Rentals United (Pro users only)
- Vrbo via Rentals United: Change via Guesty
- All other channel integrations via Rentals United: Change via Rental United or via the channel.
Booking channels connected to Siteminder (Pro users only)
Change via the original channel.
Booking.com
- Change through Guesty, in the following cases:
- Reservations after check-in for the following cases:
- Reservation date change (extending or shortening the stay).
- Reservation accommodation fare change
- Report a guest’s no-show to Booking.com.
- Move a reservation from one sub-unit to another, under the same multi-unit (same room ID).
- Report a guest's credit card as invalid to Booking.com. if the guest hasn’t updated their credit card within the provided time frame, you can cancel the reservation via Guesty.
- Reservations after check-in for the following cases:
- Change via Booking.com in the following cases:
- Reservations before check-in.
- Reservations after check-in, for cases other than the ones listed above.
- If you want to move a reservation to a different listing (i.e., another Hotel ID), you have to cancel the existing reservation in Booking.com and then create it again with the new listing. The new reservation will sync to Guesty.
- If you, or the guest, change the reservation to another room in the same listing (under the same Hotel ID) via Booking.com, the change will automatically sync to Guesty.
Expedia (Pro users only)
Change via the channel.
Google Vacation Rentals (Pro users only)
Change via Guesty, as reservations are received via the Guesty Booking Engine.
Guesty direct integrations & manual reservations
Change via Guesty for the following sources:
- Manual reservations
- Guesty Booking Engine API (Booking Website for Lite users)
- Guesty Websites (Pro users only)
- Guesty Booking Engine API (Pro users only)
Homes & Villas by Marriott Bonvoy, including BookingPal (Pro users only)
Change via the channel.
Misterb&b (Pro users only)
Change via the channel.
Tripadvisor (Pro users only)
Change via the channel. The updated reservation details will be reflected in Guesty once you and your guest confirm the changes.
Vrbo
Pro users:
Change via Guesty. Changes to a reservation made via Guesty will be updated on Vrbo within 24 hours. We recommend creating an Automated Message that will be sent upon the alteration of a reservation. This is to let the guest know that the change has been made, but it will take a bit longer to be updated on Vrbo's platform. You can ensure that it is sent only for Vrbo reservations by adding a Channel sending condition.
Guesty Lite users:
If you connected to Vrbo after 19 Feb 2024, change a reservation directly via Vrbo. If you connected to Vrbo before this date, change a reservation via Guesty.
Additional booking channels (Pro users only)
Change via the channel. Use the information regarding additional booking channels here.
Changing a reservation via the reservation page
Follow the steps below to change a reservation via Guesty. To change an Airbnb reservation, refer here.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the icon drop-down menu and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- Click
next to "Summary". Then, click Edit reservation. - To navigate to the financial section, click Balance due / Payout at the top right.
- Update the relevant fields.
- Click Save in each section.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
- In the right sidebar, click
, located to the right of the reservation number. - Click next to "Summary". Then, click Edit reservation.
- To navigate to the financial section, click Balance due / Payout at the top right.
- Update the relevant fields.
- Click Save in each section.
Tip:
You can also change a reservation via the Inbox or Multi-Calendar. Find the relevant reservation, then click on the side widget.