You can move a reservation from one listing to another by making the change either in Guesty or in the relevant channel, depending on where the reservation originated from.
Before you begin
- For a reservation in a "Confirmed" status, moving the reservation to another listing will not affect the reservation price, even if the new listing has a lower or higher price. Fees and taxes also remain the same and don't change according to the new listing’s pricing.
- For a reservation in "Inquiry" or "Reserved" status, moving the reservation triggers a recalculation of the price per night as well as fees and taxes.
- Auto tasks assigned to the original listing are canceled, and new tasks are created based on the new listing's auto tasks setup.
- If Smart Calendar Rules were triggered for the original listing, the blocks remain on connected listings even if the reservation is moved. Contact us to remove the block.
Limitations
When moving a reservation, you can select a listing if:
- It's available for the reservation dates.
- It has a "flexible" block, which can be overridden.
- It's in the same city as the original listing.
- It uses the same currency as the original listing. You can change the listing's currency if needed.
When moving a reservation, you won't be able to select a listing if:
- The number of guests in the reservation exceeds the listing’s maximum occupancy. Learn here how to change a listing's occupancy.
- The reservation's dates on the destination listing are manually blocked. Unblock the relevant dates if needed.
- The listing is under an inflexible block.
- The number of minimum/maximum nights set on the destination listing is lower than that of the original listing. Learn how to change the minimum/maximum nights on the destination listing's calendar.
For multi-units, read the limitations below for relocating a reservation:
- You can't directly assign a sub-unit from a different multi-unit. You will need to reassign the listing to the multi-unit (mother unit) first, and then assign it to a specific sub-unit.
- If there are unassigned reservations for a multi-unit, and only one sub-unit is left available for booking, the sub-unit will automatically be blocked.
- You can move a reservation to a sub-unit that is unlisted. However, it is not possible to move a reservation to a sub-unit that is not an active listing in Guesty.
Note:
If you’re unable to assign a listing, check our troubleshooting article.
How to relocate a reservation
Read below on how each channel handles relocating a reservation to a different listing.
| Channel | Where to make changes | Notes |
|---|---|---|
| Airbnb | Via the channel or Guesty | Relocating reservations between sub-units in the same multi-unit must be done in Guesty and won't sync to Airbnb. |
| Booking.com | Via the channel or Guesty | Relocating reservations between sub-units in the same multi-unit (under the same Room ID) must be done in Guesty. |
| Vrbo | Via Guesty | Status updates in Vrbo within 24 hours. |
| Vrbo via Rentals United | Via Guesty | |
| Misterb&b | Via Guesty | |
| Direct and manual sources | Via Guesty | |
| Google Vacation Rentals | Via Guesty | |
| All other channels | Via the channel |
Relocate a reservation
The new listing will be blocked in Guesty and the channel, and the block will automatically be removed from the original listing’s calendar on both Guesty and the channel.
Via the channel
See below for information on relocating via the relevant channels.
You can send a reservation alteration request for the guest's approval, asking to move the reservation to another listing. You can only switch the listing to another listing under the same Airbnb account. Alternatively, you can change the assigned listing only in Guesty, and it won't be updated in Airbnb.
Only the guest can change the room in their reservation to another room in the same listing (i.e., a different Room ID under the same Hotel ID). The change automatically syncs to Guesty.
To move the reservation to a different listing (i.e., from one Hotel ID to another), cancel the existing reservation in Booking.com and create it again with the updated listing. The new reservation will then sync to Guesty.
Via Guesty
Follow the instructions below to relocate a reservation via Guesty.
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
-
Select the relevant reservation.
Tip:
You can also change a reservation via the Inbox or Multi-Calendar. Locate the relevant reservation and click
in the right side panel. -
Next to "Summary", click
.For Airbnb reservations: Click
and select Edit reservation. -
Scroll down to "Property" and from the drop-down menu, select the relevant listing.
In the case of a multi-unit, first select the main unit. An "Assigned unit" field will appear next to it. Select the relevant sub-unit from the dropdown menu.
- Scroll up to "Summary" and click Change.
-
(Optional) In the pop-up, edit the Accommodation fare and fees.
Taxes automatically adjust after any manual changes to the guest folio.
- In the pop-up, click Save.
Additional steps for accounting users:
- In the top navigation bar, click Properties.
- Make sure the old listing and the new listing appear. Use filters to locate listings if needed.
- Add the “Business model” column.
-
If the two listings have different business models, reprocess the reservation under the new business model.
Important:
Double-check that the new listing’s business model is the one listed in the pop-up.
Deactivated listing relocation
When moving reservations from a deactivated or decommissioned listing, create a reservations report of reservations assigned to the deactivated listing to ensure you transfer all relevant reservations.
Mid-stay relocation
You can't relocate an ongoing reservation to another listing.
To overcome this, split the reservation. We recommend shortening the dates of the current reservation, ending it on the day of the split, and creating a new reservation for the second listing, starting from the day of the split until the end of the stay.
Pilot users: Mid-stay relocation allows you to move guests between units during an active direct reservation while maintaining the same reservation ID and confirmation code, without needing to split the reservation. To join the pilot, contact us.
Switching between sub-units in a multi-unit
When a multi-unit is booked, the reservation can be automatically or manually assigned to one of its sub-units.
To maximize your occupancy, by default, reservations can be received for a multi-unit regardless of having a single sub-unit to host the entire guest stay. For example, if the stay can be split between different sub-units, each vacant to host a segment of the reservation, the reservation can be booked. If there is no sub-unit vacant to host the entire stay, the reservation will be received but remain unassigned and will need to be assigned manually. You may also need to rearrange existing reservations within the sub-units to accommodate the new reservation.
To switch reservations between sub-units when the multi-unit is fully booked, unassign a reservation from its sub-unit to create a vacancy on your calendar. Then assign another reservation to the vacant sub-unit and replace it with the unassigned reservation.
