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  2. Reservation Management
  3. Reservations
  4. Allocating reservations to listings

Moving a reservation to another listing

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You can move a reservation from one listing to another. Guesty will block the relevant dates on the new listing's calendar, rather than the change being made in the booking channel itself.  Follow the steps below.

Tip:

Before relocating reservations from a deactivated/decommissioned listing to its replacement, we recommend creating a reservation report of reservations on the old listing to make sure you transfer all of the relevant reservations.

1. Move reservation

Pro users Lite users

Step by Step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector, then select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. In the "Summary" section, click the pencil icon.
  6. Remove the current listing by clicking its name under "Listing".
  7. Search for the new listing (by name, nickname, or address) in the drop-down and note that:
    • If the new listing is a multi-unit, follow these instructions.
    • Listings will appear in the drop-down if they are available on the relevant dates or have a "flexible" block on those dates, which can be overridden.
    • Listings will not appear in the drop-down if:
      • The minimum/maximum nights do not match the reservation's number of nights.
      • The listing’s Occupancy is less than the reservation’s number of guests.
      • The Listing is not in the same city as the Reservation’s current listing
  8. Click Save.

Note:

If the original listing had Auto Tasks set up, the tasks that were created for the reservation will be canceled and new tasks will be created based on the new listing's auto tasks set up.

2. Follow up steps

Direct reservations

Pro users Lite users

"Direct reservations" are those made via API, booking engine, booking engine API, or created manually in Guesty.

If a direct reservation is moved from one listing to another this will be updated immediately in the calendar by automatically unblocking the first listing and blocking the new listing.

If a direct reservation is moved from one listing to another this will be updated immediately in the calendar by automatically unblocking the first listing and blocking the new listing.

All booking channels except Vrbo

When you move a reservation that was made through a booking channel from one listing to another, you must manually unblock the first listing's calendar to make the dates available in the booking channel where the reservation originated.

For example: 

  • Reservation is made in Airbnb for Listing A
  • In Guesty, the reservation is moved from Listing A to Listing B
    • Listing B calendar is automatically blocked, pushed to Airbnb and other channels
    • Listing A calendar is automatically unblocked, pushed ONLY for other channels
  •  You must manually unblock the dates for Listing A to open the dates in Airbnb
  • Any future alterations to the reservation must be made directly in Airbnb

Vrbo

For a reservation made through Vrbo that is moved from one listing to another, you do not need to manually unblock the first listing's calendar. See the below example to understand how this will be reflected in Vrbo.

  • Reservation is made in Vrbo for Listing A
  • In Guesty, the reservation is moved from Listing A to Listing B
    • Listing B calendar is automatically blocked, pushed to Vrbo and other channels
    • Listing A calendar is automatically unblocked, pushed to Vrbo and other channels
  • The reservation move from Listing A to Listing B will be applied internally in Vrbo in 24 hours
    • The reservation will still appear as Listing A in the Vrbo UI

  • Any future alterations to the reservation should continue to be made in Guesty

    • Changes will be applied in Vrbo in 24 hours.

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