You can move a reservation from one listing to another by making the change either in Guesty or in the relevant channel, depending on where the reservation originated from.
For a reservation in a "Confirmed" status, moving the reservation to another listing will not affect the reservation price, even if the new listing has a lower or higher price. Fees and taxes also remain the same and don't change according to the new listing’s pricing.
For a reservation in "Inquiry" or "Reserved" status, moving the reservation triggers a recalculation of the price per night as well as fees and taxes.
Auto tasks assigned to the original listing are canceled and new tasks are created based on the new listing's auto tasks setup.
If Smart Calendar Rules were triggered for the original listing, the blocks remain on connected listings even if the reservation is moved. Contact us to remove the block.
Available listings for reassignment
When moving a reservation, you can select a listing if it's available for the reservation dates, or if there is a "flexible" block, which can be overridden. You won't be able to move a reservation to a listing under an inflexible block, or with a currency different from that of the original listing. If needed, change the listing's currency.
Note:
If you’re unable to assign a listing, check our troubleshooting article.
Relocate reservations from a deactivated listing
When moving reservations from a deactivated or decommissioned listing, we recommend creating a reservations report of reservations assigned to the deactivated listing to ensure you transfer all relevant reservations.
Relocate a reservation mid-stay
You can't relocate an ongoing reservation to another listing if the new listing has been occupied during the previous days of the reservation.
To overcome this, you can split the reservation. We recommend shortening the dates of the current reservation, ending it on the day of the split, and creating a new reservation for the second listing, starting from the day of the split until the end of the stay.
Switching between sub-units in a multi-unit
When a multi-unit is booked, the reservation can be automatically or manually assigned to one of its sub-units. To maximize your occupancy, by default, reservations can be received for a multi-unit regardless of having a single sub-unit to host the entire guest stay. For example, if the stay can be allotted between different sub-units, each vacant to host a segment of the reservation, the reservation can be booked. In case there is no sub-unit vacant to host the entire stay, the reservation will be received but remain unassigned and will need to be assigned manually. You may also need to rearrange existing reservations within the sub-units to accommodate the new reservation.
To switch reservations between sub-units when the multi-unit is fully booked, start by unassigning a reservation from its sub-unit, creating a vacancy on your calendar. You can then assign another reservation to the vacant sub-unit and replace it with the unassigned reservation.
Where to change the reservation's assigned listing
Change the assigned listing in Guesty or in the channel as indicated below. The new listing will be blocked in Guesty and the channel, and the block will automatically be removed from the original listing’s calendar on both platforms.
Airbnb
Pro users: You can send a reservation alteration request for the guest's approval, asking to move the reservation to another listing. You can only switch the listing to another listing under the same Airbnb account. Also, you can change the assigned listing only in Guesty, and it won't be updated in Airbnb.
Lite users: To make alterations to an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request in Airbnb.
You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing in Guesty will disable the reservation’s messaging and payment setup. The block won't be removed from the original listing on Airbnb, but the new assigned listing will be blocked as well.
Booking.com
Only the guest can change the room in their reservation to another room in the same listing (i.e., a different Room ID under the same Hotel ID). The change automatically syncs to Guesty.
To move the reservation to a different listing (i.e., from one Hotel ID to another), cancel the existing reservation in Booking.com and create it again with the updated listing. The new reservation will then sync to Guesty.
To move a reservation from one sub-unit to another in the same multi-unit (i.e., under the same Room ID), do so in Guesty, using the instructions below.
Vrbo
Pro users: Change in Guesty. The status updates in Vrbo within 24 hours.
Lite users: If you have a limited sync connection type, change the assigned listing in Vrbo. If you have a full sync connection type, change the listing in Guesty.
Misterb&b (Pro users only)
Change via Guesty
Vrbo via Rentals United (Pro users only)
Change via Guesty
Direct and manual sources
Change via Guesty
Google Vacation Rentals (Pro users only)
Change via Guesty
All other channels
Change via the channel.
Change the assigned listing in Guesty
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select Operations mode.
- Click Reservations.
- Click the relevant reservation.
Tip:
You can also change a reservation via the Inbox or Multi-Calendar. Locate the relevant reservation and click
in the right side panel. - For Airbnb reservations, click
, then select Edit reservation. For other reservations, click 
. - Remove the current listing by clicking X next to its name under "Listing".
- Select the new listing from the dropdown menu. In the case of a multi-unit, first select the main unit. An "Assigned unit" field will appear next to it. Select the relevant sub-unit from the dropdown menu.
- Click Save.
Accounting users, follow these additional steps.
- In the top navigation bar, click Properties.
- Make sure the old listing and new listing appear. Use filters to locate listings if needed.
- Add the “Business model” column.
- If the two listings have different business models, reprocess the reservation under the new business model.
Important:
Double-check that the new listing’s business model is the one listed in the pop-up.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
Tip:
You can also change a reservation via the Inbox or Multi-Calendar. Locate the relevant reservation and click
in the right side panel. - For Airbnb reservations, click , then select Edit reservation. For other reservations, click .
- Remove the current listing by clicking X next to its name under "Listing".
- Select the new listing from the dropdown menu.
- Click Save.