You can move a reservation from one listing to another. You will need to make the change either via Guesty or the relevant channel, depending on where the reservation originated from.
For a reservation in a Confirmed status, moving the reservation to another listing will not affect the original reservation price. The price per night will remain unchanged, even if the new listing has a price per night that is lower or higher than the original listing. Also, fees and taxes will remain the same, and won't change according to the new listing’s pricing.
A reservation in Inquiry or Reserved status does not benefit from locked prices. Changing the listing will cause a recalculation of the price per night as well as fees and taxes.
If there were Auto Tasks assigned to the original listing, these tasks will be canceled and new tasks will be created based on the new listing's Auto Tasks setup.
If Smart Calendar Rules were triggered for the original listing, the block will remain on the relevant dates for the connected listing, even if you move the reservation to another listing. In this case, contact us to remove the block.
Available listings for reassignment
When assigning a new listing to the reservation, you’ll be able to choose a listing if it is available on the relevant dates, or if the dates are under a "flexible" block, which can be overridden. You won't be able to move a reservation to a listing if its currency is different than the currency of the original listing. You can change the listing's currency if needed. If you’re unable to assign a listing, check our troubleshooting article here.
Relocate reservations from a deactivated listing
When relocating reservations from a deactivated/decommissioned listing, we recommend creating a reservations report of reservations assigned to the deactivated listing to ensure you transfer all of the relevant reservations.
Relocate a reservation mid-stay
There is no option to relocate an ongoing reservation to another listing if the new listing has been occupied during the past days of the reservation.
To overcome this, you can split the reservation. We recommend shortening the dates of the current reservation, ending it on the day of the split, and creating a new reservation for the second listing, starting from the day of the split until the end of the stay.
Where to change the reservation assigned listing
Change the assigned listing via Guesty or the channel as described below. The new listing will be blocked in Guesty and the channel, and the block will automatically be removed from the original listing’s calendar on both platforms.
Airbnb
- Pro users: You can send a reservation alteration request for the guest's approval, asking to move the reservation to another listing. You can only switch the listing to another listing under the same Airbnb account. Also, you can change the assigned listing just in Guesty, and it won't be updated in Airbnb. Learn more.
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Lite users: To make alterations to an Airbnb reservation, ask your guest to send an alteration request via Airbnb. Once you receive it, approve or decline the alteration request on Airbnb.
You can make the changes in Guesty, however, they will not be synced to Airbnb. Additionally, changing the reservation’s assigned listing via Guesty will disable the reservation’s messaging and payment setup. Also, the block won't be removed from the original listing on Airbnb, while the assigned listing will be blocked in addition.
Booking.com
- Only the guest can change the room in their reservation to another room in the same listing (i.e., a different Room ID under the same Hotel ID) via Booking.com. The change will automatically sync to Guesty.
- To move the reservation to a different listing (i.e., from one Hotel ID to another), you'll have to cancel the existing reservation in Booking.com, and then create it again with the updated listing. The new reservation will then sync to Guesty.
- In case you want to move a reservation from one sub-unit to another under the same multi-unit (i.e., under the same Room ID), do so in Guesty, using the instructions below.
Vrbo
Pro users: Change via Guesty. The status change will be updated in Vrbo within 24 hours.
Lite users: If you connected to Vrbo after 19 Feb 2024, change the assigned listing via Vrbo. Otherwise, change the listing via Guesty.
Misterb&b (Pro users only)
Change via Guesty
Vrbo via Rentals United (Pro users only)
Change via Guesty
Direct and manual sources
Change via Guesty
Google Vacation Rentals (Pro users only)
Change via Guesty
All other channels
Change via the channel.
Change the reservation assigned listing via Guesty
Pro users that don't use our Accounting solution, and all Lite users, follow these steps. Pro users that use our Accounting solution - see the additional steps you need to take below.
Step by Step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- Click next to "Summary". Then, click Edit reservation.
- Remove the current listing by clicking X next to its name under "Listing".
- Select the new listing from the drop-down.
In the case of a multi-unit, first select the multi-unit's main unit. An "Assigned Unit" field will appear next to it. Select the relevant sub-unit from the drop-down.
- Click Save.
Step by Step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
- Click next to "Summary". Then, click Edit reservation.
- Remove the current listing by clicking X next to its name under "Listing".
- Select the new listing from the drop-down.
- Click Save.
Pro users: If you use our Accounting solution, follow these instructions as well :
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Make sure the old listing and new listing appear. (you can use filters to locate your listings).
- Add the “Business model” column.
- If the two listings have different business models, you need to reprocess the reservation under the new business model.
Important:
Double-check that the new listing’s business model is the one listed in the pop-up.