Pilot: Relocating guests mid-stay

Mid-stay relocation allows you to move guests between units during an active direct reservation while maintaining the same reservation ID and confirmation code, without needing to cancel and rebook.

Requirements

• You can only relocate guests during an active reservation—after check-in and before check-out.
• Both listings must share the same currency, time zone, and country.

Financial considerations

• Non-accommodation fees stay linked to the original listing but can be manually adjusted.
• Accounting users: Reservation expenses and owner charges remain associated with the original listing. If needed, you can add owner expenses or charges for the new listing as a manual transaction.
• Payments continue to be processed based on the original listing settings. You can assign a new credit card if needed.
• Learn how mid-stay relocations affect financials and the guest folio.

Limitations

• Relocation isn't possible if a locking period prevents updates to historical data.
• Once completed, relocations can’t be modified or reversed. If needed, you can relocate the guest again.
• Guests can’t return to previously stayed units within the same reservation.
• After a relocation, reservation changes can only be made on the last property.

Owners

• Owner reservations can't be relocated.
• For non-accounting users, the "Estimated owner's revenue" data field is temporarily unavailable for accounts with mid-stay relocation enabled.

Relocate a reservation

You can relocate ongoing reservations either from the Reservation page or from the Multi-calendar. 

Via the Reservations page

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Reservations.
4. Select the relevant reservation.
5. Next to "Summary", click .
6. Scroll down to "Listing", click Relocate guest mid-stay.
7. In the pop-up, select the dates of the relocation and the new property, either by selecting from the list or searching for it.
   
8. Click Manage property rate.
9. Select one of the listed property rates:
   • Use original property rate for the remaining nights
   • Use new property rate
10. Check the "I confirm that I want to relocate this guest" checkbox to continue.
11. Click Relocate with original price or Relocate with new price.
12. In the pop-up, click Got it.
13. Next to "Summary", click Change.

Via the Multi-calendar

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click .
3. Select the relevant reservation.
4. In the right sidebar, click and select Edit reservation.
5. Click Listing, and click Relocate guest mid-stay.
6. In the pop-up, select the dates of the relocation and the new property, either by selecting from the list or searching for it.
7. Click Manage property rate.
8. Select one of the listed property rates:
   • Use original property rate for the remaining nights
   • Use new property rate
9. Check the "I confirm that I want to relocate this guest" checkbox to continue.
10. Click Relocate with original price or Relocate with new price.
11. In the pop-up, click Got it.

Making additional relocations

Once a relocation is made, it can't be edited. Instead, relocate the guest again.

Via the Reservations page

To relocate the guest again, select the relevant reservation. Next to "Summary", click . Scroll down to “Listing” and to the right of the current property's name, click Edit. In the pop-up, configure the dates, the new property, and the property rate. Click Save to apply the changes.

Via the Multi-calendar

To relocate the guest again, select the relevant reservation, in the right sidebar, click and select Edit reservation. Click Property and to the right of the current property's name, click Edit. In the pop-up, configure the dates, the new property, and the property rate. Click Save to apply the changes.

View relocation details

Multi-calendar

Reservations relocated mid-stay are shown visually as split blocks for the relevant properties.

Hover over a block to see a specific line indicating the mid-stay move and the new property's name. Click the block to open the reservation details in the reservation widget, where you can review the number of nights spent in each property and their exact dates.

Reservation page

A dedicated field appears on the reservation page, providing comprehensive information about the guest's mid-stay relocation.

Guest folio

The financial breakdown is dynamically updated to reflect the mid-stay relocation, ensuring accurate billing across properties.

Learn how mid-stay relocations affect financials and the guest folio.

Reservation logs

Each relocation is documented, with a specific entry noting the transfer between listings.

Reservation report

You can filter for mid-stay relocations in reservation reports and add specific relocation columns to your custom reports to track these special cases.

Inbox and message automations

Conversations display a "Guest moved mid-stay" indication. Any automated messages automatically update based on the new property's specific settings.