Important:
If you are an Accounting by Guesty user, follow the steps in this article, which includes information about how guest folio adjustments affect the accounting folio and owner statements.
The reservation's guest folio breakdown gives you the most accurate summary of services in a reservation, per night.
You can update the guest folio by changing the price of a service that is already part of the reservation or by adding a new service.
Important:
If you have our new owner reservation page, you cannot adjust or add line items on owner reservations.
Before you begin
Guest refund/payment follow up
Adjusting the guest folio does not automatically trigger guest payments. If you apply a refund to the guest folio, you must also refund the payment. The status will remain as “overpaid” in the guest folio until the refund is processed.
Likewise, you need to process a manual payment for any additional amount due.
Channel limitations
Airbnb
If you want the price change to appear in Airbnb, follow these steps.
Booking.com
You can only change a reservation's accommodation fare via Guesty after check-in time, and only if you're not using one of Booking.com's payment solutions for the listing. If you want to change the accommodation fare before check-in or if using a Booking.com payment solution, change the fare directly via Booking.com.
Adjust a line item
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Select the relevant reservation.
- In the banner at the top, click Balance due.
- In the guest folio breakdown, click Adjust line item.
- Fill out the information in the pop-up, then click Adjust:
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Select the line item you want to adjust.
- Enter a description / reason for the adjustment.
-
Choose how much money you want to add or remove from the price.
-
Accept or change realization date:
- If the item is adjusted before check-in, the default realization date is check-in
- If it is adjusted after check-in, the default realization date is the date the change is made
-
The price adjustment will appear on the realization date as a single line item (under the original item) and will not be broken down into nightly rates, even though prices are presented in the folio per night.
Example: If you deduct $100 from a baby crib fee, the entire discount will be recognized on the realization date.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Reservations.
- Select the relevant reservation.
- In the banner at the top, click Balance due.
- In the guest folio breakdown, click Adjust line item.
- Fill out the information in the pop-up, then click Adjust:
-
Select the line item you want to adjust.
- Enter a description / reason for the adjustment.
-
Choose how much money you want to add or remove from the price.
-
The price adjustment will appear as a new line item (under the original item) and will not be broken down into nightly rates, even though other prices are presented in the folio per night.
- If the item is adjusted before check-in, the "realization date" will be check-in
- If it is adjusted after check-in, the "realization date" will be the date the change was made
Example: If you refund $100 from the accommodation fare, the entire discount will be recognized on the realization date.
Add a line item
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Select the relevant reservation.
- In the banner at the top, click Balance due.
- In the guest folio breakdown, click Add line item.
- Fill out the information in the pop-up, then click Add:
- Select the line item you want to add.
- Enter the amount to charge.
- Accept or change realization date:
- If the item is adjusted before check-in, the default realization date is check-in
- If it is adjusted after check-in, the default realization date is the date the change is made
The price for the new service will appear on the realization date as a single line item and will not be broken down into nightly rates, even though other prices in the folio are presented per night.
Example: If you add a cleaning fee, the total price for the fee will be recognized on the realization date.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Reservations.
- Select the relevant reservation.
- In the banner at the top, click Balance due.
- In the "Guest folio breakdown" section, click Add line item.
- Fill out the information in the pop-up:
- From the dropdown, select the item to add.
- Enter the amount to charge the guest.
- Enter a description (optional).
- To collect the payment right away, click the tickbox to Continue creating and collecting payment for this invoice item, then click Save & collect. Otherwise, click Add.
The price for the new service will appear as a new line item with the following date:
- If the item is adjusted before check-in, the realization date will be check-in
- If it is adjusted after check-in, the realization date will be the date the change was made