The reservation's guest folio breakdown gives you the most accurate summary of services in a reservation, per night. To access the guest folio, navigate to a reservation in Guesty then click "Balance due" in the banner at the top right.
You can toggle between two views: breakdown of the fare by line item (e.g. accommodation fare, tax, additional fees, etc), or breakdown of the fare by night. Read below to understand how the rates are calculated for the "by night" view.
How nightly rates are calculated
Once a reservation is booked, nightly rates cannot change. The only situation in which the existing nightly rates of the reservation may change is when the nightly rates are updated from a booking channel for future dates.
Nightly rates for accommodation fare
- Nightly rates calculated by the booking channel
Booking.com and Expedia send us the nightly rates with the ratios they defined, and we display them in the guest folio.
- Nightly rates calculated by Guesty
When nightly rates are not received by the booking channel, we check what pricing was set on the listing's calendar for the dates that were booked. We then apply the same ratio to the nightly rates of the reservation.
The reservation has three nights, and the calendar rates for each night is:
- Night 1: $100
- Night 2: $150
- Night 3: $250
The ratio for each night is calendar rate / total accommodation fare:
- Night 1: 0.2
- Night 2: 0.3
- Night 3: 0.5
The price for each night is the nightly ratio multiplied by the accommodation fare, which is $650 in our example:
- Night 1 = 0.2 x 650 = $130
- Night 2 = 0.3 x 650 = $195
- Night 3 = 0.5 x 650 = $325
Nightly rates for non-accommodation fares
We divide the non-accommodation fare total by the number of nights in the reservation and show nightly rates for these items on a "per night" or "per night per stay" basis. Otherwise, they are displayed as one sum.
Note:
For Accounting users, we calculate the nightly rates for non-accommodation fare line items so they can be used if the nightly recognition setting is defined in the business model.
[BETA] Breakdown of items within the accommodation fare
Markup/markdowns, extra person fees, and weekly/monthly discounts are presented in the guest folio as a separate line item broken out of the accommodation fare. (This feature is currently in Beta).
For reservations created via booking channel:
The extra person fee or weekly/monthly discount breakdown will appear only if it is communicated by the booking channel to Guesty.
All connected channels with a markup or markdown applied will display the breakdown. However please note that the markup/markdown breakdown is calculated based on the accommodation fare in Guesty. This may be different from how the markup is calculated in the channel based on other pricing factors.
Tip:
This breakdown of fees/discounts is only visible in the internal guest folio for your information, it is not shown in the invoice sent to guests.
Added or adjusted line items
You can add or adjust line items in the guest folio as needed. See instructions for Accounting users here.
The guest folio also displays an adjusted line item for:
- Reservation changes made via booking channel
- Guest resolutions sent from the Airbnb resolution center (ARC)