Reprocessing a reservation

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In certain situations, you need to reprocess a reservation. For example, if you move a reservation to a new listing with a different business model than the original listing. Reprocessing recreates all of the reservation's journal entries based on the right business model and with the right financial data. Follow the instructions below.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. In the banner at the top of the page, click Balance due/Payout. 
  6. Find the "Accounting folio" section.
  7. Click Re-process reservation.
  8. In the pop-up, click Reprocess, and see which business model will reprocess the reservation.
  9. In the pop-up, click Done.

A reservation can have transactions that were created automatically by the business model or added manually by a person. If an automatic transaction was reversed before you reprocessed the reservation, it will be recreated after you reprocess and will no longer be reversed. A manual transaction that was reversed will stay reversed.


Contact us if you need to reprocess many reservations at once.

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