Accounting by Guesty is a premium feature available to Pro users only. Please contact us to discuss activating it.
Before you begin
If you need to make changes to a line item in a reservation, you can do this by adjusting the guest folio. Guest folio adjustments will automatically be reflected in the accounting folio and the owner statement.
What happens when you reprocess
Reprocessing a reservation should only be done in limited scenarios. When a reservation is reprocessed, all transactions that were created from the business model will be recreated. Any journal entries that were added manually will remain in the same state as they were before the reservation was reprocessed.
For example:
A reservation includes the following transactions:
- A journal entry for $500, created manually
- Net rental income of $100, created automatically based on the business model
In the accounting folio, you reverse both of these transaction, taking them to a zero amount.
If you reprocess this reservation, the following will happen:
- The (manual) journal entry transaction will remain reversed and at a zero amount
- The (automatic) net rental income transaction for $100 will be created again automatically
When to reprocess a reservation
You should reprocess a reservation in the following scenarios:
- The related listing's business model has been updated
- A reservation was moved to a new listing with a different business model
- You change the ownership of the listing, and would like the income for future reservations to go to the new owner
In this case, reprocessing the reservation will recreate all of the reservation's transactions based on the updated business model.
- The accounting folio information is "off"
If the information in the accounting folio is not correct or looks odd, you can reprocess the reservation and wait a few minutes. If the folio remains the same after more than 15 minutes, please contact us to investigate further.
When NOT to reprocess a reservation
- Reservations with journal entries that need to be maintained
- Past reservations
- Reservations with canceled transactions
- Reservations that were canceled after check-in
Instead of reprocessing the reservation, you should make adjustments on the guest folio. After making an adjustment, refresh the page then scroll down to see the updates reflected in the accounting folio.
Reprocess a reservation
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Click the relevant reservation.
- In the banner at the top of the page, click Balance due/Payout.
- Find the "Accounting folio" section.
- Click Re-process reservation.
- In the pop-up, click Reprocess, and see which business model will reprocess the reservation.
- In the pop-up, click Done.
Tip:
Contact us if you need to reprocess many reservations at once.