Manually assigning or unassigning a multi-unit reservation

When creating a new multi-unit listing, you need to decide whether reservations are assigned to a sub-unit manually or automatically. This article explains how to assign reservations manually, how to view unassigned reservations, and how to unassign a reservation from a sub-unit. You can change these settings at any time.

View unassigned reservations

You can view and manage all of your multi-unit listings and reservations in one place using Guesty's Multi-Calendar. If any upcoming reservations are not yet assigned to sub-units, the number of unassigned reservations will appear in red next to the listing's name in the left sidebar of the Multi-Calendar.

Learn how to configure how much time before check-in this indication will be shown in the Multi-Calendar.

Also, you can see all upcoming, unassigned reservations by creating a reservations report.

Manually assign an unassigned reservation to a sub-unit

You can assign a reservation to a sub-unit that is unlisted. However, it is not possible to assign a reservation to a sub-unit that is not an active listing in Guesty.

Follow the steps below to manually assign a reservation to a sub-unit.

Via the multi-unit

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click .
3. On the left, select the relevant multi-unit listing.
4. In the right sidebar, click Go to unassigned.
   
5. Select a sub-unit from the dropdown menu.

   Note:

   The dropdown menu only displays sub-units of the selected multi-unit, not sub-units of the entire complex. Each multi-unit in a complex operates independently with its own rules and rates, which cannot be shared across sub-units.

6. Click Assign reservation.

Via the Assign reservations widget

On the top right of the Multi-Calendar, click . In the right sidebar, click the reservation dates shown in green. Select a sub-unit and click Assign reservation.

Learn more about moving a reservation to another listing.

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Reservations.
4. Click the relevant reservation.
5. Click next to "Summary". Then, click Edit Reservation.
6. Under "Assigned Unit", click the x next to the currently assigned sub-unit.
7. Click Change.

Now you can reassign the reservation to a different listing, as needed.