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  3. Deleting & deactivating a listing
  4. Deleting, deactivating, & reactivating a listing

Activating or deactivating a listing

This article is relevant for:

You can deactivate and reactivate a listing at any time. When a listing gets activated, Guesty will manage the listing, and billing for the listing will start. If you wish to stop the billing for your listing for a while, but not to delete it permanently, you can deactivate it. Learn more about each of these options below.

Deactivate a listing

Note the following before deactivating a listing:

Reservations

Billing and Accounting

  • Confirmed reservations made before deactivating the listing will be billed, regardless of the check-in date.
  • If you don't want to be billed for a listing for a specific month, it's important to deactivate the listing before the end of the previous month. If a listing is deactivated mid-month you will still be billed for the full month.
  • Users with the accounting feature - should not delete their listings.

Automation

  • Deactivating a listing will deactivate all automation and calendar features as well (such as existing Smart Calendar Rules). Please note that reactivating the listing won't automatically activate the Smart Calendar Rules again. 

Booking channels integrations:

  • A deactivated listing will still appear in connected booking channels.
    Unlist the property before deactivating it to make sure it is unlisted in the channels as well.
  • A listing can be suspended or paused by Airbnb if it violates Airbnb’s Trust and Safety concerns or other policies. In this case, the listing remains active and connected in Guesty, and billing for it continues. The listing won't be bookable on Airbnb but will be shown as listed in Guesty. Contact Airbnb Support for further assistance.

Reporting and analytics:

  • Reservations will not appear in custom reports for deactivated listings, and the deactivated listing will no longer appear in the Multi-Calendar.
  • Deactivating a listing removes its data from Analytics. To continue seeing data for this listing, hide the listing from the booking channels and keep the listing active.

Display in the Multi-Calendar:

  • A deactivated single unit or a sub-unit won't be displayed in the Multi-Calendar.
  • In the case of an active multi-unit listing:
    • If there are any active sub-units assigned to it, the multi-unit will appear in the Multi-Calendar with the active sub-units only.
    • If there are no active sub-units, the multi-unit will appear in the Multi-Calendar with an allotment "0".
  • In the case of an inactive multi-unit listing:
    • If there are any active sub-units, the multi-unit will appear in the Multi-Calendar with the active sub-units only.
    • If there are no active sub-units, the multi-unit, and its sub-units will not appear in the Multi-Calendar.

Follow the instructions below to deactivate a listing.

Pro users Lite users

Step by step:

  1. If Guesty's Snooze publishing feature is activated for the listing, deactivate it to prevent the listing from being reactivated automatically.
  2. Sign in to your Guesty account.
  3. In the top navigation bar, click the icon drop-down menu and select Operations mode.
  4. Click Properties.
  5. Click the relevant listing.
  6. If the listing is a multi-unit or complex, access the listing's main settings to deactivate the entire listing or click a sub-unit to deactivate it individually.
  7. In the left-side menu, click Settings.
  8. On the top right side of the "Listing status" section, click Edit.
    1. First, under "Listing status", switch the Listing is active toggle off (via the parent-unit's Settings tab).
    2. You will be prompted to choose whether or not it should apply to all the listing's sub-units. Click Yes or No.
      • Click Yes to deactivate both the parent-unit and sub-units, and continue to step 9 below.
      • If you click No, it won't deactivate the sub-units connected, and the sub-unit listings will still be activated. You'll then need to deactivate them individually (continue to Step 6 below).
  9. In the left-side menu, click Settings.
  10. On the top right side of the "Listing status" section, click Edit.
  11. Under "Listing status", switch the Listing is active toggle off.
  12. In the pop-up, tick the checkbox I have read and understood the result of deactivating this listing, and click Yes, deactivate listing.

Reactivate a listing

Once you reactivate a deactivated listing, billing for it will resume. If you're unable to reactivate a listing, check your payment method settings.

Pro users Lite users

Step by step:

Note:

When activating a multi-unit listing via its main settings, you will be prompted to choose whether or not it should apply to all the listing's sub-units. Click Yes or No.

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
  5. If the listing is a multi-unit, access the listing's main settings to activate the entire listing or click a sub-unit to activate it individually. Learn how to do this here.
  6. In the left-side menu, click Settings.
  7. Next to "Listing status", click Edit.
  8. Switch the Listing is not active toggle on.
  9. Click Activate listing.
  10. Once a listing has been activated, check that it is "Listed" in Guesty, to ensure that it appears on the connected booking channels.

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