1. Guesty Help Center
  2. Properties
  3. Creating or disabling a property
  4. Disabling a property

Troubleshooting: Unable to activate a property

You can activate or deactivate properties at any time. If an error message appears when activating a property, check your billing status. You must have a valid payment method or an up-to-date payment to activate a property.

Follow the instructions below to check your payment status.

Step by Step:

  1. Sign in to your Guesty account.
  2. From the top menu, click Account.
  3. From the dropdown, click Billing.
  4. From the Billing menu, click Payment status.

Note:

You can add or remove payment methods at any time. Once you resolve the billing issue, you can activate the property.

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