Reservations

Importing & creating reservations

• Creating a manual reservation for a single listing
• Creating a group reservation for multiple listings
• Uploading reservations manually into Guesty
• Which reservations are synced to Guesty?
• Checking if a reservation was imported into Guesty

Edit a reservation

• Canceling a reservation
• Changing or updating a reservation
• Tracking changes made to a reservation
• Deleting a reservation

Reservations: Search and reports

• How can I locate a single or a group reservation?
• Locating unassigned reservations
• A reservation is missing from the search bar results
• Setting up a reservations report
• Understanding financial terms in the reservations report
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Quotes

• Can I ask guests to agree to my terms & conditions when sending them a quote?
• Can I send a quote with the listing's house rules?
• Sending your terms and conditions or the house rules in a quote
• Can I change the email address at the bottom of quotes?
• Sending a quote without requiring a payment method from the guest
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Reservation summary & notes

• Adding notes to a reservation
• A reservation's summary section is continuously loading

Lead management

• Mailchimp integration errors
• Exporting a contact report to Mailchimp
• Opportunities Management
• Creating custom reports for opportunities

Check-in, check-out, and length of stay

• Changing the dates of a reservation
• Manually adding or removing blocks for reservations with early check-in or late check-out
• Updating a guest’s estimated arrival and departure times
• Unable to change the dates of a reservation via Guesty
• Check-in and check-out times are not the same as the listing's default
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Reservation source

• Managing reservation sources and platforms
• How can I delete a reservation source?

Allocating reservations to listings

• A reservation is not assigned to a listing
• Unable to assign a reservation to a listing
• Moving a reservation to another listing
• Configuring auto assignment of multi-unit reservations to sub-units
• Manually assigning or unassigning a multi-unit reservation
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The reservation guests & pets

• Changing the number of pets in a reservation
• Changing the number of guests in a reservation
• Updating a guest’s details
• Adding an internal guest note
• Updating a reservation's guest age breakdown
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Reservation status

• Reservation statuses: Overview
• Approving or declining a reservation or inquiry
• The reservation's status has changed in the booking channel but not in Guesty
• Unable to change an inquiry to a confirmed reservation
• Can I change the status of a closed reservation?
• See all 7 articles