Reservations

Importing & creating reservations

• Which reservations are synced to Guesty?
• Uploading past reservations manually into Guesty
• Checking if a reservation was imported into Guesty
• Creating a manual reservation for a single listing
• Creating a group reservation for multiple listings

Edit a reservation

• Tracking changes made to a reservation
• Mobile App: Editing a reservation
• Deleting a reservation
• Changing or updating a reservation
• Canceling a reservation

Reservations: Search and reports

• How can I locate a reservation?
• What is the "Guest’s Total Price" column in custom reservation reports?
• Viewing data from Custom Fields in a reservations report
• Custom reports: guest reviews are missing from the reservations report
• Why are Custom Fields not appearing as I arranged them?
• See all 8 articles

Quotes

• Can I ask guests to agree to my terms & conditions when sending them a quote?
• Can I send a quote with the listing's house rules?
• Sending your terms and conditions or the house rules in a quote
• Can I change the email address at the bottom of quotes?
• Sending a quote without requiring a payment method from the guest
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Reservation summary & notes

• A reservation's summary section is continuously loading
• Adding notes to a reservation

Lead management

• Mailchimp integration errors
• Exporting a contact report to Mailchimp
• Opportunities Management
• Creating custom reports for opportunities

Check-in, check-out, and length of stay

• Manually adding or removing blocks for reservations with early check-in or late check-out
• Reservations: Check-in and check-out times are not the same as the listing's default
• Seeing if a guest is expected to arrive early or depart late
• Updating a guest’s estimated arrival and departure times
• Changing the dates of a reservation
• See all 6 articles

Reservation source

• How can I delete a reservation source?
• Managing a reservation source

Allocating reservations to listings

• Reservation is not assigned a listing
• Unable to assign a listing to a reservation
• Moving a reservation to another listing
• Configuring auto assignment of multi-unit reservations to sub-units
• Manually assigning or un-assigning a sub-unit from a multi-unit reservation
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The reservation guests

• Can I change the guest in a reservation?
• Adding your guest's external profiles
• Can I set a default preferred language for my guests?
• Can I update a guest's details on all of their reservations at once?
• Reservations: Unable to update a guest’s email address
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Reservation status

• Can I change a Confirmed reservation to Reserved or Inquiry?
• What do the reservation status icons refer to?
• Can I change the status of a closed reservation?
• Unable to change an inquiry to a confirmed reservation
• The reservation's status has changed in the booking channel but not in Guesty
• See all 8 articles