You can choose to assign a multi-unit listing's reservations to one of its sub-units either manually or automatically.
When a reservation is received, but there aren't any sub-units available for the relevant number of consecutive nights, it will remain unassigned.
In this case, you can relocate other reservations from one sub-unit to another in order to make room for the reservation.
Note:
If an owner makes a reservation in a multi-unit listing, the reservation will show up as “Unassigned” on the Multi-Calendar. However, if you preview the Owners Portal, the reservation details will be displayed there.
To help you understand which multi-unit reservations haven't been assigned yet, we recommend creating the following custom report in Guesty.
This report provides you with an overview of all upcoming, unassigned reservations.
Follow the instructions below to view and create a report of your unassigned multi-unit reservations.
1. Add filters
Start by adding filters to display only upcoming reservations that have not yet been assigned.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Next to Filters on the left side, click the
icon. - View the relevant instructions below to add the specific filters you'd like.
Note:
The filters you add will appear before the icon. Click any other existing filters and remove them by clicking Remove in the pop-up.
Reservation is unassigned
Step by step:
- In the "Add filter" pop-up, type Listing in the search field.
- Click Listing in the search results.
- Open the drop-down under "Property".
- Select the Unassigned checkbox.
- Click outside the drop-down to close it.
- Click Add.
Check-out is in the future
If this filter hasn't already been added, follow the instructions below.
Step by step:
- In the "Add filter" pop-up, type Check out in the search field.
- Click Check out in the search results.
- Select Is in the future from the drop-down.
- Click Add.
Status is confirmed
If this filter hasn't already been added, follow the instructions below.
Step by step:
- In the "Add filter" pop-up, type Status in the search field.
- Click Status in the search results.
- Select Status is confirmed.
- Click Add.
2. Add columns
Add columns to show the nicknames and titles of the associated multi-unit properties.
Step by step:
- Click Columns on the right side.
- Select Listing from the list.
- Select the following checkboxes.
- Listing's Nickname.
- Listing's title.
- Above Columns, click Save as new custom report.
- In the Name field, type Unassigned reservations.
- Click Save.
Tip:
You can view saved custom reports at any time. In the top left, click the downward arrow next to the name of the current report.