An imported reservation is a reservation that arrived in Guesty after the time it was confirmed. For example, when a reservation was confirmed before the listing was connected to Guesty, or the booking channel experienced downtime at the time of its confirmation. Follow the instructions below to check if a reservation was imported.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. Scroll down to the "Log" section.

"Reservation was imported" will be displayed if it was imported. If not, the reservation arrived in Guesty at the time of confirmation.

Important:

  • If a Booking.com reservation is imported, any changes made directly in Booking.com will not be updated in Guesty.
  • Imported future reservations from Booking.com, that weren't checked in before the listing was linked with Guesty, will not include guest credit card details.
Was this article helpful?
0 out of 0 found this helpful