Sending a quote (or offer) to a guest allows them to add their payment details and confirm their booking for a stay. The quote gives your guest the property details, booking dates, and the total price.
Before you begin
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Add a valid email address to the guest's contact information. A quote can't be sent without a complete email address.
- Configure your quote settings.
- Define if guests need to add their payment method to secure their booking:
- Decide on the reservation status:
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Reserved quotes block the selected dates on all calendars until your specified expiration time. This timeframe can't be extended. Once confirmed, the quote link becomes unavailable. For late acceptances, create a manual reservation or send a new quote.
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Inquiry quotes don’t block the calendar and don't expire.
- All listings in the same quote or reservation must use the same currency. Change listing currency if needed.
Limitations
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Additional fees that are set up per listing or account won't be displayed in the breakdown of the quote, but are calculated into it. As a result, the quote's total payout may be higher than the sum of the parts in its breakdown (e.g., the accommodation fare, cleaning fee, and taxes sections).
- Quotes can't be edited after sending.
Channel-specific information
Vrbo
Vrbo doesn't allow hosts to send quotes directly. This means you can't send a quote to guests who submit a booking request or inquiry. Instead, guests must initiate the booking process through Vrbo so that payment and contact details are collected securely. Depending on the situation, there are specific steps you and your guests can follow to move forward.
Terminology
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Inquiry
When a guest expresses interest in a stay but has not submitted a booking request or created a reservation.
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Booking request
When a guest submits a request to book, which remains pending until the host accepts or declines. Vrbo refers to a request to book as a "Quote and hold".
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Confirmed reservation
When the host accepts the booking and the guest submits it, making it an active reservation.
Note:
Converting an inquiry into a confirmed reservation isn't supported.
Follow the steps below according to the situation:
You receive an inquiry
Ask the guest to navigate to the listing on Booking.com and select Book now or Request to book. They will be prompted to submit their details.
If Quote and hold is enabled, it will generate a booking request, pending your approval.
If Instant book is enabled, the reservation will be automatically confirmed.
You receive an inquiry for a customized price
Quotes and pricing adjustments can only be made after the reservation is confirmed. Follow the steps below if the guest requests a customized price.
Step by step:
- Ask the guest to do one of the following:
- Submit a booking request (via Quote and hold / Request to book), or
- Create an actual reservation using Instant Book, which creates a confirmed booking.
- Once the reservation is confirmed:
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Update the invoice with the adjusted fees.
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Send the updated invoice to the guest.
Send a quote
For a single listing
Choose the sending method according to your needs:
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Via the Multi-Calendar: Use this option to check the availability of a specific listing using the Multi-Calendar overview.
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Via the Inbox: You can send a quote via a specific thread with a guest, sharing the availability of a listing on specified dates.
Via the Multi-Calendar
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
.
- Locate the relevant property in the left sidebar. Then, click and drag the cursor across the dates you want to send a quote in the respective row in the calendar.
- In the right sidebar, click the New reservation or quote button.
- The button will appear if the listing is available for the selected dates, or in case of flexible blocked dates.
- If the button doesn't appear, the dates are entirely blocked from booking.
- In the pop-up window, under "Contact details", click New guest to send a quote to a new guest, and fill in the relevant details. Otherwise, click Existing guest, and select the relevant guest from the upper dropdown.
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Under "Status" in "Channel & status", select Reserved to reserve the dates for a limited time or indefinitely. In this case, the dates are blocked on all relevant calendars until the quote expires. Otherwise, select Inquiry to keep the calendars unblocked.
Note:
- The number of guests in the reservation page indicates only the number of adults, even if you included kids and/or infants in the reservation quote.
- Under "Channel" (in "Channel & status"), only the sources of existing reservations are displayed. To add a new channel (source), first create a reservation with the new channel.
- Choose how to proceed based on your needs:
- To send the link to the guest in a message from the Guesty Inbox, click Reserve & send quote. You can edit the message by changing the subject line, adding variables, adding attachments, etc. Click Send quote.
- To send the link to the guest in a message from an external inbox, click Save & copy quote and paste the link into that message.
- If you'd like to reserve the dates and price in the quote, but not to send the actual quote to the guest, click Reserve.
Via the Inbox
Send the quote to those guests whose reservations were created manually in Guesty or received via a direct integration source (Guesty Booking Website, Guesty Booking Engine, or Guesty Booking Engine API).
Follow the instructions below to send a quote via the Inbox.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click .
- From the left sidebar, click Guests Inbox.
- Click the relevant message thread.
- In the sidebar to the right, click
.
- Click on the reservation next to the
icon.
- From the dropdown, click + New inquiry.
- Customize the quote (select the relevant listing, set the number of guests, etc.).
- Choose how to proceed based on your needs:
- To send the link to the guest in a message from the Guesty Inbox, click Save & send quote. You can edit the message (e.g., by changing the subject line, adding variables, adding attachments, etc.). Click Send Quote.
- To send the link to the guest in a message from an external inbox, click Save & copy quote and paste the link into that message.
- If you'd like to reserve the dates and price in the quote, but not to send the actual quote to the guest, click Save.
For multiple listings
Via "Availability search"
Use this option to check which listings are available on given dates. You can include up to 25 listings in the quote, and the guest can book multiple properties.
Note:
A quote for multiple listings creates a reservation quote for each listing on the calendar. These are referred to as sub-reservations. Once the guest confirms one of the options, all other reservations are set to "Closed". Manage the statuses of each sub-reservation independently.
Follow the instructions below to send a quote for multiple listings.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
- At the top right of the Multi-Calendar, click Find availability.
- To narrow down the search results, you can use the following filters:
- Click Dates to search for available listings in a chosen date range.
- Click Guests per unit to set the number of guests per room.
- Click Filters to add additional filters (such as Amenities or Cities)
- Check the Add blocked properties checkbox to include properties that are under flexible blocks for the selected dates. You can remove flexible blocks if needed. Properties under inflexible blocks won't be shown.
- Check the Ignore minimum nights checkbox to include properties whose minimum number of nights per stay is higher than the date range you selected.
- Check the Ignore maximum guests checkbox to include properties whose maximum occupancy is lower than the number of guests you selected.
- Click Find properties
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In the search results, you can see all available listings, their maximum guest occupancy per unit, the total number of bedrooms in the properties, and the number of available room types for each listing (see below).
If a listing is a multi-unit, all its sub-units are shown under the same result. For example, if you have 15 dorm rooms in one multi-unit, all rooms will be counted as the number of "Available units" on the same listing's row.
For complexes, each room type is displayed as a different result. For example, duplexes and dorms that are part of the same complex will be shown as two separate results (appearing on two different rows). Also, if one of the room types is a multi-unit (for example, a “dorm” type, having 15 dorm rooms), all its sub-units are displayed under the same "Available units".
Tip:
- You can sort the results by using the “Sort by” button.
- You can click on the listing’s name to open the property page (if you’d like to explore the listing’s specific monthly calendar, etc.).
- You can hover over the question mark icon next to the listing’s city to see its full address.
- Click Add next to all the listings you’d like to include in the quote. All the selected units are shown in the Reservations Cart to the right.
- You can add up to 25 units to the Summary page.
- If more than one unit is available for booking, use the arrows in the listing’s row to increase or decrease the number of selected units.
- Click Send quote, then select Group reservation.
- In the next screen, check the summary of the quote in the top bar, displaying the overall date range, total number of guests, total number of booked nights, total (distinct) properties, and the total price (or price range). If needed, return to the previous screen to adjust the details.
- Under the “Property details” section, you can adjust the pricing per booked property, such as by adding a coupon, overriding the accommodation fare, fees, or taxes, or changing the applied rate plan (if relevant).
- In case you selected more than one unit, each unit is displayed in a different section, allowing you to adjust its fees separately. Click the down arrow to the right of the relevant row to expand it.
- If you've edited the additional fees, they won't automatically be recalculated if an alteration is made to the reservation after it is confirmed. For example, once you edit the cleaning fee for a night, adding an additional night to the reservation (after the quote has been confirmed) will set the extra night's cleaning fee to the price it was before the alteration.
- In the “Booker contact details”, add the booker details by either clicking Add details (for adding a new guest) or by selecting an existing guest from the dropdown. The booker will be assigned to the group reservation and will be the reservation’s payer.
- Under “Reservation notes”, click Add notes to add any internal information about this reservation quote.
- Under “Reservation status”, select the relevant source & status of the quote. Use one of the following statuses:
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Inquiry: Use this status when you don’t want to block the calendar for the selected listings and dates.
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Reserved: Use this status when you want to block the calendar for the selected listings and dates. If the guest books a reservation via the quote, you will need to change the “Reserved” status to either “Confirmed”, if approving the reservation, or to “Closed”, to remove the calendar block.
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Under "Cut-off date", set the quote's expiration day.
- Click on the blue button at the top right. Then, choose one of the following listed below.
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Save & send quote or Reserve & send quote: Choose this option if you’d like to send the link to the guest in a message from the Guesty Inbox.
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Save & copy quote or Reserve & copy quote: Use this option to copy the quote and edit it in a customized message (e.g., if you’d like to change the subject line, add variables, add attachments, etc.). Once done, you can send it to the guest.
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Save or Reserve: Use this option if you'd like to reserve the dates and price in the quote, but not to send the actual quote to the guest.
A link containing the quote is sent to the guest via email, allowing them to book their stay. It may take up to 10 minutes for the quote to be sent.
If guests are required to add a payment method, the reservation status is automatically updated to "Confirmed" once they do. If not, the status is changed to "Awaiting payment," and you'll need to collect their payment later.![]()
You can send one quote for one guest at a time, either for a single listing or multiple listings. For multiple listing quotes, you must use the same date range for all included listings.
The email address at the bottom of the quote is the billing email provided in the "Company info" section of your Account settings.
If the check-in date passes without the guest confirming the booking through the quote link, the reservation status automatically changes to "Closed".