When a reservation is received in Guesty from a channel, including a direct integration or created manually in Guesty, the guest associated with the reservation is automatically saved as a new contact.
Updating a guest's details changes their information in all the reservations they're assigned to, as well as on their contact page.
Learn about all available reservation changes and updates you can make.
Limitations
- Reassigning a guest to a reservation isn't supported. Once a guest is added to a reservation, they can't be changed or removed from it. If you need to change the guest, you must first cancel the reservation and then create a new reservation with the new guest's details.
- All reservations must have one assigned guest. If you have different guests, you must create a new reservation under their name(s).
- Deleting guests and other contacts in Guesty isn't supported as they are linked with reservations and other data. To request that a guest's record be deleted, contact us.
Guest information you can update
You can manually make updates to the guest’s details in Guesty, such as:
- First and last name
- Email address and primary email address
- Phone number and primary phone number
- Hometown
- Guest tags: You can tag your guests as "Blocklisted", "Friends and family", "Management", "Staff", "Loyalty Program", and/or "VIP". Use these tags as a filter in your reservation report.
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Preferred language: Use this to communicate with a multi-lingual client base by applying it as a message condition in your automated messages.
- Airbnb, Booking.com, and Vrbo: The guest’s preferred language is imported and saved in Guesty, and populates the preferred language field automatically.
- All other channels: The guest's preferred language field is not populated automatically; it must be filled out under guest details.
Learn more about setting a default preferred language for guests.
- External profiles
- Internal notes
- The guest travel information, including:
- Transportation method
- Flight number
- Reason for visit
- Booked on behalf of someone else (Yes/No)
- Additional details, such as allergies, birthday, and identity number.
Update a guest's details
Update guest information in one of four places: the reservation page, the Multi-Calendar, the Inbox, or the specific guest's contact page.
Via the reservation page
Follow the steps below to update your guest contact details or travel information via the reservation page.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select Operations.
- Click Reservations.
- Click the relevant reservation.
- Update relevant guest information:
- To update the guest's contact details, click
next to "Guest”. Click Edit next to the information you want to edit.
- To update the guest's travel information, click
next to "Travel information".
- Edit the relevant information.
- Click Save.
Via the Multi-Calendar and the Inbox