The Contacts category represents all of your guests and potential guests.
You can add new contacts and edit existing contacts in Guesty.

When a reservation is made — whether through an external booking site, Guesty Booking Engine, Guesty Websites, or recorded manually in Guesty — the guest's details will automatically be saved to the contacts list.
You can use "Contacts" to view the contacts' reservations and their activity log, which tracks all updates made to their contact profiles, as well as, create custom contact reports.

Before you begin

  • Contacts can't be deleted since they're linked with reservations and other data
    If there is a case where you need a contact to be deleted, please contact us.
  • You can set a primary contact number for your guests and other phone book contacts
  • You can add guest tags while updating your guest's details
    You can choose one or more of the following tags: "Blocklisted", "Friends and family", "Management", "Staff", "Loyaty Program", and/or "VIP".
    These tags can be used as reservation report filters.

Tip:

Pro users: Learn more about the different types of  Contacts categories in Guesty.

 

Adding a new contact

Follow the steps below to add new contacts.

Pro users Lite users

Step by Step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Guest experience mode.
  3. Click Contacts.
  4. In the top-right corner of the page, click New Contact.
  5. Fill in the relevant information.
  6. Click Save.

Note:

If a contact's email or phone number already exists on the Contacts page, you will see an error message stating: "This email already belongs to one of your guests".

 

Editing an existing contact

Follow the steps below to edit a contact.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Guest experience mode.
  3. Click Contacts.
  4. Click the relevant contact.
  5. In the contact profile, hover over the field you want to update, and click Edit when it appears on the right end of the field.
  6. Update the relevant information.
  7. Click Save.
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