You can easily cancel a reservation. Depending on where the reservation was made, you can cancel it either via Guesty or the booking channel. See below when to cancel a reservation via Guesty, and when through the booking channel.
Note:
- Once you cancel a reservation, it can't be restored. You'll need to create a new reservation again.
- When the reservation is canceled, the dates will be available on all booking channels. Any scheduled Automated Messages will also be canceled.
- Any additional fees that were manually added to the reservation will remain as non-canceled invoice items appearing in the guest invoice, even after the reservation is canceled.
- If you have an active rate plan(s) being applied to the listing, and the reservation is canceled by the guest, the cancellation fee for a canceled reservation will be calculated automatically. You can see it in the "Guest Invoice" section of the "Balance Due / Payout" page.
When to cancel a reservation via Guesty?
The following types of reservations should be canceled directly in Guesty:
-
Vrbo reservations
- including those made via Rentals United (Pro users only)
- See more details specific to Vrbo before proceeding with a cancellation
- Reservations created via Guesty's direct integrations (Pro users only):
- Guesty Booking Website
- Guesty Booking Engine
- Guesty Booking Engine API
- Reservations created manually in Guesty.
- An Expedia reservation
- Contact us to cancel this type of reservation
- A manual reservation or a Booking Website reservation made on multi-unit listings.
- Contact us to cancel this type of reservation
When to cancel a reservation via the booking channel?
All other types of reservations not mentioned under "Cancel the reservation via Guesty" should be canceled directly on the relevant booking channels. Learn more about canceling Booking.com reservations.
Canceling a reservation via Guesty
Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations.
- Click Reservations.
- Click the relevant reservation.
- click the pencil icon next to "Summary". Alternatively, you can click the pencil icon directly in the sidebar, then click Status & Channel.
- Under "Status," select Canceled from the drop-down.
- In the pop-up, select who canceled the reservation: Guest/Owner/Host. Under "Reason for cancellation", type in the reason you cancel the reservation.
- Click Yes, cancel it.
- Click Save.
- The reservation status will change to "Canceled".
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
- Click the relevant reservation on the calendar.
- In the right sidebar, click
, located to the right of the reservation number, then click the pencil icon next to "Summary". Alternatively, you can click the pencil icon directly in the sidebar, then click Status & Channel. - Under "Status," select Canceled from the drop-down.
- In the pop-up, select who canceled the reservation: Guest/Owner/Host. Under "Reason for cancellation", type in the reason you cancel the reservation.
- Click Yes, cancel it.
- Click Save.
- The reservation status will change to "Canceled".
