If a guest has not arrived for their reservation, you can report it to Booking.com as a "no-show" via Guesty.
Before you begin
You can report a no-show guest:
- From midnight at the property's local time on the check-in date.
- Up to 48 hours after check-in.
Once reported, Guesty automatically notifies Booking.com of the no-show.
Your guest will receive an email with the cancellation request. The reservation will remain active until they’ve accepted the request. Once the guest has accepted the request, you and the guest will receive a cancellation email.
Note:
- You can choose whether or not to waive the no-show fee. Keep in mind that Booking.com charges a commission on the no-show fee.
- Marked as no-show will be displayed in the "Summary" section if the no-show has already been reported.
- If the guest has submitted a review, Booking.com will automatically remove it once the no-show request has been confirmed. Your review score will not be impacted.
Report a guest no-show to Booking.com
Follow the steps below to report a guest.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- In the "Summary" section, click Mark as no-show.
- In the pop-up, choose whether or not you would like to waive the no-show fee.
- Click Yes, mark as no-show.
Learn more about reporting a no-show to Booking.com.