If a guest does not arrive for their reservation, report the no-show to Booking.com via Guesty. To report a no-show, update the guest's stay status.
Learn about all available reservation changes and updates you can make.
You can report a no-show guest:
- From midnight at the property's local time on the check-in date.
- Up to 48 hours after check-in.
Once reported, Guesty automatically notifies Booking.com of the no-show. The guest receives an email with the cancellation request. The reservation remains active until they accept the request. Once the guest accepts the request, you and the guest receive a cancellation email.
Note:
- You can choose whether or not to waive the no-show fee. Keep in mind that Booking.com charges a commission on the no-show fee.
- Marked as no-show will be displayed in the "Summary" section if the no-show has already been reported.
- If the guest has submitted a review, Booking.com will automatically remove it once the no-show request has been confirmed. Your review score will not be impacted.
Learn more about reporting a no-show to Booking.com.