Booking.com

Connecting a Booking.com account

• What data is synced between Booking.com and Guesty and where to manage it
• Connecting to Booking.com: Overview
• Creating, connecting or removing a Booking.com account
• Switching from Booking.com integration via a channel manager to Guesty's direct connection
• Connecting or removing Guesty as your Booking.com connectivity provider for a listing

Publishing your listings

• Publishing a listing to Booking.com
• Can I publish listings to a non-LEID Booking.com account?
• Booking.com publishing errors

Linking your listings

• Steps to take before linking listings to Guesty
• Linking a Booking.com listing to Guesty
• Changing a linked Booking.com listing to another listing
• Unsupported Booking.com linking statuses
• Booking.com linking errors
• See all 6 articles

Managing connected listings

• Removing a Booking.com listing from Guesty
• Reconnecting a disconnected listing to Booking.com
• Switching between Booking.com connection types
• Adding or removing your company logo and company description to a Booking.com listing
• Are there Booking.com listing title restrictions?
• See all 6 articles

Property settings

• Reorganizing unit structure for Booking.com
• Setting up a Booking.com listing as a hostel
• Troubleshooting: Bedroom layout discrepancies for a listing on a Booking.com
• Troubleshooting: Booking.com calendar sync issues

Listings policies

• How soon do updates made to rate plans in Guesty appear in Booking.com?
• What happens to the rate plans I set in Booking.com when I connect a listing to Guesty?
• Does Guesty support rate plans or cancellation policies that were set up in Booking.com?

Reservations

• Importing your Booking.com reservations while linking a listing
• Booking.com reservation room change isn't reflecting in Guesty
• Booking.com reservation wasn't received in Guesty
• Troubleshooting: Booking.com reservation cancellation didn't sync
• Defining if CVC codes are required for Booking.com reservations
• See all 6 articles

Pricing & payments

• When will I receive a Booking.com reservation payout?
• Can I sync Guesty's weekly discount to Booking.com?
• Can I move to payments by Booking.com from Stripe/Merchant Warrior?
• Refunding a Booking.com VCC payment
• How much time does a guest have to update an invalid credit card?
• See all 6 articles

Communications

• Getting bounced email notifications from Booking.com
• Why am I not receiving Booking.com guest messages in my Guesty Inbox?
• Are inquiries or special requests from Booking.com guests received in Guesty?
• Forwarding Booking.com notifications to your email address

Non-LEID Accounts

• Why doesn't my Booking.com account have an LEID in Guesty?

Cases to contact Booking.com

• Reporting guest misconduct to Booking.com
• Reporting a guest no-show to Booking.com
• Booking.com actions that cannot be performed via Guesty