If a guest has not arrived for their reservation, you can report it to Booking.com as a "no-show" via Guesty. This can be done from midnight at the property's local time on the check-in date, up to 48 hours later. Once reported, Guesty automatically notifies Booking.com of the no-show. Your guest will receive an email with the cancellation request. The reservation will remain active until they’ve accepted the request. Once the guest has accepted the request, you and the guest will receive a cancellation email.
Follow the instructions below.
Follow the instructions below.
Tip:
- You can choose whether or not to waive the no-show fee. Keep in mind that Booking.com charges a commission on the no-show fee.
- Learn more about reporting a no-show to Booking.com.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- In the "Summary" section, click Mark as no-show.
- In the pop-up, choose whether or not you would like to waive the no-show fee.
- Click Yes, mark as no-show.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
- In the right sidebar, click
, located to the right of the reservation number. - In the "Summary" section, click Mark as no-show.
- In the pop-up, choose whether or not you would like to waive the no-show fee.
- Click Yes, mark as no-show.
Tip:
Marked as no-show will be displayed in the "Summary" section if the no-show has already been reported.
Note:
If the guest has submitted a review, Booking.com will automatically remove it once the no-show request has been confirmed. Your review score will not be impacted.