Booking.com publishing errors

Update the listing's title by following these steps. Then retry publishing the listing by follow these steps:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode
3. Click Distribution.
4. Click the Booking.com thumbnail.
5. Select the relevant account.
6. To the right of the relevant listing, click the dropdown menu next to "Failed" and click Retry.

If the same error appears, then the issue is with the listing address. Contact us for further assistance.

Follow these steps to resolve this issue:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Revenue management.
4. Select Promotions in the left sidebar.
5. Search and locate the relevant Booking.com mobile promotion (for example: "Early Bird Promotion"), and click the number shown under "Assigned listings".
6. In the pop-up message, locate the listing. Use the search bar to narrow down the results.
7. Switch the toggle off next to the name of the listing, then click Apply changes.
8. Click Distribution in the top navigation bar.
9. Click the Booking.com thumbnail.
10. Click the relevant account, and locate the failed listing's row.
11. Under the "Status" column, click the dropdown menu next to "Failed", and select Retry.
12. Once the listing has successfully connected, you can turn the mobile promotion toggle back on.

Upload at least three images to connect the listing. Booking.com photos requirements:

• Maximum dimension: 300 x 300 pixels
• Maximum dimensions: 14000 x 14000 pixels
• Maximum file size: 50 megabyte

Ensure the images you want to upload meet Booking.com's requirements. 

Once done, follow the steps below to reestablish the connection process:

1. Sign into your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution.
4. Click the Booking.com thumbnail.
5. Click the relevant account, and locate the failed listing's row.
6. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected". 

The phone number entered is incorrect or invalid. Contact us with the relevant contact telephone number.

Your property name includes invalid symbols. To resolve the issue, follow these instructions to update your listing title by removing any punctuation, asterisks, or symbols.

Once done, return to the error message and click Retry to attempt the publishing of the listing.

The listing's postal code does not correspond with the country in which the listing is located. 

Follow the troubleshooting steps below to resolve the issue.

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.
4. Select the relevant property. 
   If the listing is a multi-unit, access the multi-unit listing's main settings.
5. Select Details and layout from the left-side menu, then click Location & details.
6. Click Edit next to "Full address".
7. Under "Property address" click .
8. Update the Zip code (Postal code) field.
9. Click Save.

Attempt to publish the listing again.

If you encounter this error, it is likely that the kitchen or kitchenette needs to be added directly on Booking.com's Extranet to enable a successful connection.

Follow the troubleshooting steps below to resolve the issue.

1. Log in to Booking.com's Extranet to verify that the "kitchen" or "kitchenette" is added to your listing. If not, add the correct amenity for the room type.
2. In Guesty, click Fix now on the error pop-up window. You will be redirected to the amenities section of the property page.
3. Under "Amenities", make sure that “kitchen” or ”kitchenette” is selected.
4. Try to reconnect the listing again:
5. In the top navigation bar, click the mode selector and select Growth mode.
6. Click Distribution.
7. Click the Booking.com thumbnail.
8. Click the relevant account, and locate the failed listing's row.
9. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected". 

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.
4. Select the relevant property.
5. Select Pricing & Policies from the left-side menu, then click Pricing.
6. Click Edit next to "Additional fees & charges".
7. Turn off the toggle next to "Use your account's default settings".
8. Click Save.
9. Click Distribution in the top navigation bar of the main dashboard.
10. Click the Booking.com thumbnail.
11. Click the relevant account, and locate the failed listing's row.
12. Under the "Status" column, click the dropdown menu next to "Failed", and select Retry.
    

Add a license number to your property in Guesty. Once done, return to the error message and click Retry to attempt the publishing of the listing.