After connecting your Booking.com and Guesty accounts, you can connect your listings in two ways:

  • Publish” your existing listings in Guesty to Booking.com. Create a listing from scratch in Guesty, and add it directly to Booking.com. Learn more here.
  • Link” your existing listings in Guesty to your existing listings in Booking.com, and manage them in Guesty, as described below.

Once you establish the link between Booking.com listings to Guesty, and their connection status will be “Connected”, reservations with future check-out dates (including reservations with future check-in) will automatically be imported into Guesty. These reservations will be generated in a non-XML form. Any change you make to these reservations via Booking.com won't sync to Guesty. Learn more.

The default connection type for linked listings will be set to rates and availability only. Pro users can change the connection type to Full sync. Learn where you should manage your listings, reservations, and guest communication based on each connection type.

Note:

  • Pro users: you can also switch the connection type to full sync.
  • Lite users: You can only link existing Booking.com listings to Guesty, and your listing's connection type can only be set to rates and availability (only).

Tip:

  • See here our connecting to Booking.com overview
  • Learn how to troubleshoot common linking problems here. If your listing's connection status is "Pending" for more than 3 days, please contact us.

Before you begin

Read the following facts and limitations:

  • Ensure you have a Booking.com account. If you haven’t, you’ll need to create one before being able to continue with the linking setup process. Pro users: you can create a Booking.com account directly from Guesty.
  • Ensure you created the desired listing both in Guesty and in Booking.com.
  • Learn what actions you need to perform on Booking.com before linking your listing to Guesty
  • We must have your Booking.com account's LEID information to be able to connect it. Learn more here.
  • Your listing must have some availability in the next 90 days to be able to link it to Guesty.

Pro users Lite users



Step by step

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Growth mode.
  3. Click Distribution.
  4. Click the Booking.com thumbnail.
  5. If you haven’t linked a Booking.com listing before, click Start linking your listings. Otherwise, click Link at the top right of the Booking.com distribution page. Alternatively, click on the relevant account. In the top right corner of the account page, click Link listing at the top right corner.
  6. In the “Select Booking.com property” page, insert the Booking.com property ID into the textbox.
    • You can retrieve the property ID from the Extranet’s property dashboard.
  7. In the “Link to Guesty listing(s)” page, under “Matching listing in Guesty”, select the relevant listing in Guesty. You can search the listing by typing the listing’s name, nickname, or address. Then, click Next.
    • If linking a Booking.com complex: The main complex will be displayed first, and each room type will be displayed in a different row below. For each room type in Booking.com, select the matching listing Guesty.
    • If linking a multi-unit: select the main unit in Guesty (not the sub-units).

  8. In the “Listing policy setup” page, you’ll be prompted to select and apply a rate plan(s) or a cancelation policy for every listing. please note that this will override any existing rate plans that were set up on Booking.com and, therefore, any assigned promotion as well.
    • If you’ve already created and assigned a rate plan(s) in Guesty for this listing, click Next to apply the listing’s rate plan(s). You can see all the existing rate plans for this listing displayed below. If you’d like to edit your existing rate plan(s), click here.
    • If the listing is not assigned to any rate plan yet, select Rate plan (for multiple listings) or a Cancellation policy (per listing)
      • Note you can create and apply more than one rate plan for the same listing, and use the same rate plan for multiple listings. However, you can create only one cancellation policy for a specific listing.
      • In the case of a complex, each room type is represented as a separate listing in Guesty. Assign a rate plan to each one.
    • If you choose to create a rate plan, click Create your first Rate plan, and follow the setup instructions. If you choose to create a cancellation policy, click select a policy and Select cancellation fee dropdowns, then choose the desired policy and fee.
      • A cancellation policy will be displayed on Booking.com as a rate plan.
      • For a complex, during the link flow, you can select one cancelation policy for the whole complex. You can later adjust your cancellation policy per room type in Guesty.
    • If only some of your listings have rate plans, click Assign Rate plans next to listings that show the "Needs Rate plan" indication.
  9. Click Link property to Guesty in the top right.

2. Finalize the setup in Booking.com

To finalize the connection process and make sure your Booking.com configuration is similar to Guesty, you will need to set up the following items in Booking.com:

  • Taxes
  • The cleaning fee must be set up in Guesty as well as the Booking.com Extranet
  • Authorization hold
  • Any additional settings
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