What data is synced between Booking.com and Guesty and where to manage it

This article explains where to manage your Booking.com listings to ensure data is synced between platforms. Data related to reservations, guest communication, and tools is synced according to the relevant connection type. 

  • Linked listings use a rates & availability sync type. This option is best to connect your Guesty listings to existing Booking.com listings. 
  • Published listings use a full sync type. This option is best when you want to add your Guesty listings to Booking.com without recreating them.

Learn how you can switch the connection type for your listings.

Check the connection type

Follow the instructions below to check the listing's connection type. 

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector, then select Growth mode.
  3. Click Distribution.
  4. Click the Booking.com thumbnail.
  5. In the Booking.com integration page, locate the relevant listing's row. Then, check the connection type that appears under the "Connection type" column.

Manage data according to the connection type 

Refer to the list below to determine where to manage data based on the connection type. Whenever possible, we recommend managing your data in Guesty, unless stated otherwise.

Data syncing between platforms should occur instantly without delays. If data isn't synced, manually adjust the settings in the platform that was not synced to maintain consistency.

Full sync Rates & availability sync

Full sync

Listing details

Action Where to manage it

Set the property location

 

You can set your listing address in Guesty upon the initial publish, and only if the listing's status in the Extranet is "XML: Being Built".

After the initial publish, make changes in Booking.com.

Set the listing title

You can set the listing's title in Guesty during the initial publish. Learn more about title restrictions.

After the initial publish, make changes in both Guesty and Booking.com.

Set the listing description

The listing's description is auto-generated by Booking.com based on the facilities, location details, and other items from the information provided about the listing.

Changes can be made on Booking.com.

Set the listing images

In Guesty

  • It is recommended to use landscape images (i.e. horizontal) with a minimum resolution of 2048x1080 pixels. Images with a resolution of 4000x3000 pixels render best results.
  • Booking.com displays a maximum of 45 photos.

Learn more about Booking.com's photo requirements.

Set the listing bed arrangements In Guesty
Manage the listing amenities

In Guesty

Learn which amenities are synced to Booking.com.

Manage marketing information In Guesty

Reservations and calendar & availability

Action Where to manage it
Manage calendar & availability In Guesty
Manage reservation updates

In Booking.com / Guesty

Learn more about which updates you can make to a reservation in Guesty.

Manage cancellations In Booking.com

Reservation policies

Action Where to manage it
Manage booking policies

In Guesty

Learn how to set your listing's booking policy.

Manage cancellation policies In Guesty
Manage rate plans

In Guesty

Avoid creating or updating your rate plans in Booking.com as it may cause syncing issues

Set check-in and check-out times, and arrival instructions

In Guesty

Note that check-in can be no later than 00:00 (midnight) in Booking.com. If you set a later check-in time in Guesty, it displays as 00:00 (midnight) in Booking.com.

Child policy In Guesty

Financials and revenue management

Action Where to manage it
Accommodation fare In Guesty
Additional fees, authorization hold, and price adjustments In Guesty
Basic fees (cleaning fee, extra person fee)

In Guesty

An extra person fee is included in the accommodation fare in Guesty. It won't be displayed as a separate line item in the guest invoice (folio).

Manage taxes

You can set the listing's taxes in Guesty during the initial publish if the listing's status in the Extranet excludes the following:

  • "XML: Ready to check"
  • "XML: Ready to open"
  • "Closed Post Legal"
  • "Closed forever"
  • "XML: Hotel is Duplicate"

After the initial publish, make changes in Booking.com. 

Only a limited number of taxes can be set in Guesty. Learn how taxes sync with booking channels.

Security deposit Set and manage security deposit with relevant charge and return policy settings in Booking.com.
Environmental fee

Currently in development.

Contact us to be added to the pilot.

Guest communication

Action Where to manage it
Manage guest communication In Guesty

Rates & availability sync

Listing details

Action Where to manage it
Set the property location In Booking.com
Set the listing description

In Booking.com

Includes all the sections under the public description in the property page.

Set the listing title In Booking.com
Set the listing images

In Booking.com

It is recommended to use landscape images (i.e. horizontal) with a minimum resolution of 2048x1080 pixels. Images with a resolution of 4000x3000 pixels render best results.

Learn more about Booking.com's photo requirements.

Set the listing bed arrangements In Booking.com
Manage the listing amenities In Booking.com

Reservations and calendar & availability

Action Where to manage it
Manage calendar & availability In Guesty

Reservation updates

 

In Booking.com / Guesty

Learn more about which updates you can make to a reservation in Guesty.

Reservation cancellations In Booking.com

Reservation policies

Action Where to manage it
Manage booking policies

In Booking.com

Learn how to set your listing's booking policy.

Manage cancellation policies In Guesty
Manage rate plans

In Guesty

Avoid creating or updating your rate plans in Booking.com, as it may cause syncing issues.

Set check-in and check-out times, and arrival instructions

In Booking.com

Note that check-in can be no later than 00:00 (midnight) in Booking.com.

Child policy In Booking.com

Financials and revenue management

Action Where to manage it
Accommodation fare In Guesty
Additional fees, authorization hold, and price adjustments In Booking.com
Basic fees (extra person fee, cleaning fee)
  • Extra person fee: Manage in Guesty.

    An extra person fee is included in the accommodation fare in Guesty.

    It won't be displayed as a separate line item in the guest invoice (folio).

  • Cleaning fee: Manage in Booking.com and update manually in Guesty.

    It will be displayed as a separate line item in the guest invoice (folio).

Manage taxes In Booking.com
Security deposit In Booking.com
Environmental fee In Booking.com

Guest communication

Action Where to manage it
Manage guest communication In Guesty
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