If you encounter an issue when linking an existing Guesty property to a Booking.com listing, follow the steps below to resolve the issue.
Troubleshooting during the linking process
If you don't see a Booking.com listing when attempting to link it in Guesty, ensure the following:
- Ensure the property in Guesty is active and listed. Inactive or unlisted properties won't appear.
- Verify that you are not trying to link sub-units in Booking.com directly to a Hotel ID in Guesty. You must link sub-units to the higher hierarchy, which is its multi-unit.
- Confirm that the number of units in Booking.com exactly matches the number of units in Guesty. Mismatched quantities block the connection.
- Ensure you organize your Booking.com unit structure correctly.
Troubleshooting after linking a property
For other issues related to linking listings, see the troubleshooting options below.
Resolve issues using the self-service dashboard
The self-service dashboard is the easiest way to independently troubleshoot why listings failed to sync.
Resolve issues using the recommendations
For additional troubleshooting, navigate to the relevant listing and follow the instructions below.
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click the icon dropdown menu and select Growth mode.
- Click Distribution.
- Click the Booking.com thumbnail.
- Click the relevant account
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In the relevant listing row, check the "Status" column. If the status is "Failed', click Show more to the right.
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See if there is a recommended action you can take.
- Click Fix now where relevant. You'll be redirected to the listing page to apply the recommended changes. Be sure to save any changes.
Resolve issues using the errors guide
If you experience errors when connecting your listings, refer to our errors guide for resolution: