If you encountered a problem linking an existing Guesty listing to a Booking.com listing, check our troubleshooting below to resolve the issue.

Identify the error in the Booking.com dashboard

Step by step

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Growth mode.
  3. Click Distribution.
  4. Click the Booking.com thumbnail.
  5. Click the relevant account
  6. In the relevant listing row, check the "Status" column.
    • If your listing's connection status is "Pending" for more than 3 days, please contact us
    • If the status is "Failed', click Learn more to the right (see below)

  7. See if there is a recommended action you can take (see an example below)

Check if there is a troubleshooting for the error you encountered

We have articles for common linking errors, check the list below. For the full list of articles, visit this page in our Help Center. 

Check the listing's settings in the Booking.com extranet

Check if you performed all the actions listed here to prepare the listing on Booking.com for linking.

LEID issues

If we don't have your account LEID info in Guesty, you'll have to provide it before linking listings to your account. Learn more here.

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