If you encountered a problem linking an existing Guesty listing to a Booking.com listing, check our troubleshooting below to resolve the issue.
Important:
A listing must be either in "Connected" or "Failed" status to be able to disconnect it. If the listing is stuck in Pending status for more than 3 days, please contact us.
Identify the error in the Booking.com dashboard
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click the icon drop-down menu and select Growth mode.
- Click Distribution.
- Click the Booking.com thumbnail.
- Click the relevant account
- In the relevant listing row, check the "Status" column. If the status is "Failed', click Learn more to the right (see below).
- See if there is a recommended action you can take (see an example below)
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click Channels.
- Select Booking.com.
- In the relevant listing row, check the "Status" column. If the status is "Failed', click Learn more to the right (see below).
- See if there is a recommended action you can take (see an example below)
Check if there is a troubleshooting for the error you encountered
We have articles for common linking errors, check the list below. For the full list of articles, visit this page in our Help Center.
- Another listing is identical or has the same name or address
- Beds for dormitory rooms
- Booking.com requires property or room license details
- Country name missing content element
- Failed to link a listing to Booking.com due to the listing's status in Booking.com
- Hotel could not be added to legal entity (LEID)
- Hotel ineligible for mobile rates
- Invalid phone number
- Invalid value. Property names can’t include punctuation, asterisks, or symbols
- Listing's postal code is incorrect
- Parking charge frequency
- Rate X on room X is not RLO
- Set Guesty as your PMS in Booking.com
Check the listing's settings in the Booking.com extranet
Check if you performed all the actions listed here to prepare the listing on Booking.com for linking.
LEID issues
If we don't have your account LEID info in Guesty, you'll have to provide it before linking listings to your account. Learn more here.