1. Guesty Help Center
  2. Distribution
  3. Booking.com
  4. Linking Booking.com listings

Booking.com linking errors

When you link your listings, there are some cases when the connection fails. In these cases, the listing status will display "Failed". 

The self-service dashboard is the easiest way to troubleshoot why listings failed to sync independently. 

Below are additional types of errors you may encounter and how to resolve them. 

Country name missing content

Error message displayed

Explanation/resolution
Country name missing content element The name of the listing country is listed differently in Guesty than in Booking.com. Please contact us for assistance.

Hotel doesn't have room rates

Error message displayed

Explanation/resolution
Hotel doesn't have room rates

If you receive this error message, confirm that Guesty is the connectivity provider for the listing.

Follow the instructions below to check this on Booking.com:

  1. Sign in to your Booking.com account.
  2. Select the relevant listing.
  3. In the top menu, click Account.
  4. In the dropdown menu, click Connectivity provider.
    1. Confirm Guesty is set as your listing's connectivity provider.
    2. Set a rate plan for the listing on Booking.com's Extranet.
    3. Attempt to link the listing again.

Listing's postal code is incorrect

Error message displayed

Explanation/resolution
Listing's postal code is incorrect

The listing's postal code does not correspond with the country in which the listing is located. 

Follow the troubleshooting steps below to resolve the issue.

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Select the relevant property. 
    If the listing is a multi-unit, access the multi-unit listing's main settings.
  5. Select Details and layout from the left-side menu, then click Location & details.
  6. Click Edit next to "Full address".
  7. Under "Property address" click Manual override.
  8. Update the zip code (postal code) field.
  9. Click Save.

Attempt to link the listing again.

Parking charge frequency

Error message displayed

Explanation/resolution
We only support parking ChargeFrequency: xxx

Follow these steps to resolve the issue:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Select the relevant property.
  5. Select Pricing & Policies from the left-side menu, then click Pricing.
  6. Click Edit next to "Additional fees & charges".
  7. Turn off the toggle next to "Use your account's default settings".
  8. Click Save.
  9. Click Distribution in the top navigation bar of the main dashboard.
  10. Click the Booking.com thumbnail.
  11. Click the relevant account, and locate the failed listing's row.
  12. Under the "Status" column, click the dropdown menu next to "Failed", and select Retry.

Once the listing has successfully connected, you can toggle on Use your account's default settings again.

Rate x on room x is not RLO

Error message displayed

Explanation/resolution
Rate x on room x is not RLO Contact Booking.com support for assistance.

Room Type

Error message displayed

Explanation/resolution
When Room[@RoomType=x], the room must contain more than 1 bed (Amenity[@AmenityCode]) Check your listing settings according the hotel, room and bed types supported by Guesty and update your listing accordingly. If you still encounter issues after updating the settings, consider changing the property or room type.
RoomType: Invalid RoomTypeCode: xxx

Set Guesty as your PMS in Booking.com

Error message displayed

Explanation/resolution
Set Guesty as your PMS in Booking.com

If you receive this error message, check that the property ID is correct and that Guesty is confirmed as the channel manager in your Booking.com account. 

Follow the instructions below to check this on Booking.com:

  1. Sign in to your Booking.com account.
  2. Select the relevant listing.
  3. In the top menu, click Account.
  4. In the dropdown menu, click Connectivity provider.

If Guesty is not set as your listing's connectivity provider, follow these instructions.

Please contact us if you require further assistance.

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