When you link a listing to Guesty, future Booking.com reservations are automatically imported in non-XML format with basic details like guest name, reservation dates, and room rates.
Guesty assumes calendar management when a listing is imported, automatically updating availability and syncing it to all other linked channels. Manage room availability, rates, and restrictions directly from Guesty.
Limitations
- Channel commission: Channel commission isn't included for imported non-XML reservations.
- Past reservations: Reservations with past dates won't be imported to Guesty when you link a listing and must be uploaded manually.
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Double bookings:
- Reservation overlaps and double bookings can sometimes occur as imported reservations occupy the dates on the calendar even if the dates are already blocked, overriding manual blocks or booked dates. Guesty will notify you of conflicts during the linking process. Review these notifications carefully before completing the connection process.
- Double bookings can occur due to timing discrepancies in the booking process if reservations are made within 10 minutes of each other.
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Payment processing:
- Only active Virtual Credit Cards (VCC) are automatically imported, and this occurs only during the initial listing linking process. VCC details for reservations that sync via daily updates after the initial link aren't displayed in Guesty and must be accessed via the Booking.com Extranet.
- If you can't find VCC details for a Booking.com reservation in Guesty, it may have been synced through a daily update rather than the initial connection. In this case, log in to the Booking.com Extranet to view and process payment details manually.
- Bank transfer payments are created automatically once Guesty is notified by Booking.com.
- Only active Virtual Credit Cards (VCC) are automatically imported, and this occurs only during the initial listing linking process. VCC details for reservations that sync via daily updates after the initial link aren't displayed in Guesty and must be accessed via the Booking.com Extranet.
Manually adding listing details
Add the following details manually in Guesty for imported reservations:
- Guest details such as email addresses and phone numbers
- The number of guests
- Guest communications prior to the reservation import
- Reservation alterations made via Booking.com, such as canceling a reservation, updating the accommodation fare, etc
- Additional fees or extra charges: Only the total room rate is synced. Manually update the invoice in Guesty if Booking.com shows separate line items
For any updates to imported reservations not covered in the list above, contact us.
Sync failures
Use the self-service dashboard to independently troubleshoot why changes, such as updates to descriptions, addresses, prices, calendars, and fees, failed to sync.