When you link a listing to Guesty, future Booking.com reservations are automatically imported in non-XML format with basic details like guest name, reservation dates, and room rates. Channel commission isn't included for imported non-XML reservations.
Reservation overlaps and double bookings can sometimes occur as imported reservations occupy the dates on the calendar even if the dates are already blocked, overriding manual blocks or booked dates. Guesty will notify you of conflicts during the linking process. It is important to review these carefully before completing the connection.
Important:
Double bookings can occur due to timing discrepancies in the booking process if reservations are made within 10 minutes of each other.
Add the following details manually in Guesty for imported reservations:
- Guest details such as email addresses and phone numbers
- The number of guests
- Guest communications prior to the reservation import
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Only active Virtual Credit Cards (VCC) are automatically imported, and this occurs only during the initial listing linking process. VCC details for reservations synced via daily updates after the initial link aren't displayed in Guesty and must be accessed via the Booking.com extranet.
Note:
- If you can't find VCC details for a Booking.com reservation in Guesty, it may have been synced through a daily update rather than the initial connection. In this case, log in to the Booking.com Extranet to view and process payment details manually.
- Bank transfer payments are created automatically once Guesty is notified by Booking.com.
- Reservation alterations made via Booking.com, such as canceling a reservation, updating the accommodation fare, etc
- Additional fees or extra charges: Only the total room rate is synced. Manually update the invoice in Guesty if Booking.com shows separate line items
For any updates to imported reservations not covered in the list above, contact us.
Reservations created after linking your listing will be generated in an XML format with full details. Reservations with past dates won't be imported to Guesty when you link a listing.
Learn more about uploading past reservations manually.
Use the self-service dashboard to independently troubleshoot why changes, such as updates to descriptions, addresses, prices, calendars, and fees, failed to sync.