When a reservation is received in Guesty from a channel, including a direct integration or created manually in Guesty, the guest associated with the reservation is automatically saved as a new contact.
Updating a guest's details changes their information in all the reservations they're assigned to, as well as on their contact page.
Learn about all available reservation changes and updates you can make.
Limitations
- Reassigning a guest to a reservation isn't supported. Once a guest is added to a reservation, they can't be changed or removed from it. If you need to change the guest, you must first cancel the reservation and then create a new reservation with the new guest's details.
- All reservations must have one assigned guest. If you have different guests, you must create a new reservation under their name(s).
- Deleting guests and other contacts in Guesty isn't supported as they are linked with reservations and other data. To request that a guest's record be deleted, contact us.
Guest information you can update
You can manually make updates to the guest’s details in Guesty, such as:
- First and last name
- Email address and primary email address
- Phone number and primary phone number
- Hometown
- Guest tags: You can tag your guests as "Blocklisted", "Friends and family", "Management", "Staff", "Loyalty Program", and/or "VIP". Use these tags as a filter in your reservation report.
-
Preferred language: Use this to communicate with a multi-lingual client base by applying it as a message condition in your automated messages.
- Airbnb, Booking.com, and Vrbo: The guest’s preferred language is imported and saved in Guesty, and populates the preferred language field automatically.
- All other channels: The guest's preferred language field is not populated automatically; it must be filled out under guest details.
Learn more about setting a default preferred language for guests.
- External profiles
- Internal notes
- The guest travel information, including:
- Transportation method
- Flight number
- Reason for visit
- Booked on behalf of someone else (Yes/No)
- Additional details, such as allergies, birthday, and identity number.
Update a guest's details
Update guest information in one of four places: the reservation page, the Multi-Calendar, the Inbox, or the specific guest's contact page.
Follow the steps below to update your guest contact details or travel information via the reservation page.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select Operations.
- Click Reservations.
- Click the relevant reservation.
- Update relevant guest information:
- To update the guest's contact details, click
next to "Guest”. Click Edit next to the information you want to edit. - To update the guest's travel information, click
next to "Travel information".
- To update the guest's contact details, click
- Edit the relevant information.
- Click Save.
Follow the steps below to update your guest contact details via the Multi-calendar and the Inbox.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar:
- Click
to navigate to the Multi-Calendar. - Click
to navigate to the Inbox.
- Click
- Select the relevant reservation.
- On the right-side panel, click
. - Click Edit next to the information you want to edit.
- Edit the relevant information.
- Click Save.