Reporting guest misconduct to

Should you experience major issues with guests at a property, you can report misconduct to via Guesty. You can block the guests from making any further reservations at your properties and ask to follow up on the incident. The option to report guest misconduct will appear after check-in, and no later than seven days after check-out. Follow the instructions below.

Pro users Lite users

Step by step

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector, then select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. In the "Guest" section, click Report guest misconduct.
  6. Complete the relevant information in the pop-up.
  7. Click Report.


Entering the cost of the damage is required in order for to follow up on the incident. Compensation can be requested, however, their customer service team will determine whether or not compensation will be provided.


This feature is part of's Vacation Rental (VR) Essentials collection of APIs. Learn more.

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