If you're receiving bounced email notifications from Booking.com, your integration email may not have been added to the list of approved email addresses on Booking.com. This article will guide you through the steps to resolve the issue by ensuring that the correct email address is set up for sending messages to guests.
Important:
This process primarily occurs on Booking.com. If the issue persists, please contact Booking.com Support for further assistance.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Distribution.
- Click on the Booking.com thumbnail.
- Locate the relevant account and click
on the right.
You will find your integration email under "Custom integration email". The integration email address was automatically created when you integrated your Booking.com account with Guesty to allow communication between platforms.
Next, access your Booking.com account and locate the email address stored in your "Primary point of Contact".
If the email addresses are not the same, copy the integration email from Guesty and paste it into your list of approved email addresses for sending messages to guests in your security settings on Booking.com.
Learn more about forwarding Booking.com notifications to your email address.