This article explains where to manage your Booking.com listings to ensure data is synced between platforms. Data related to reservations, guest communication, and tools is synced according to the relevant connection type.
- Linked listings use a rates & availability sync type. This option is best to connect your Guesty listings to existing Booking.com listings.
- Published listings use a full sync type. This option is best when you want to add your Guesty listings to Booking.com without recreating them.
Learn how you can switch the connection type for your listings.
Check the connection type
Follow the instructions below to check the listing's connection type.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector, then select Growth mode.
- Click Distribution.
- Click the Booking.com thumbnail.
- In the Booking.com integration page, locate the relevant listing's row. Then, check the connection type that appears under the "Connection type" column.
Manage data according to the connection type
Refer to the list below to determine where to manage data based on the connection type. Whenever possible, we recommend managing your data in Guesty, unless stated otherwise.
Data syncing between platforms should occur instantly without delays. If data isn't synced, manually adjust the settings in the platform that was not synced to maintain consistency.
Full sync
Listing details
| Action | Where to manage it |
|---|---|
|
Set the property location
|
You can set your listing address in Guesty upon the initial publish, and only if the listing's status in the Extranet is "XML: Being Built". After the initial publish, make changes in Booking.com. |
|
Set the listing title |
You can set the listing's title in Guesty during the initial publish. Learn more about title restrictions. After the initial publish, make changes in both Guesty and Booking.com. |
|
Set the listing description |
The listing's description is auto-generated by Booking.com based on the facilities, location details, and other items from the information provided about the listing. Changes can be made on Booking.com. |
|
Set the listing images |
In Guesty
Learn more about Booking.com's photo requirements. |
|
Set the listing bed arrangements |
In Guesty |
|
Manage the listing amenities |
In Guesty |
| Manage marketing information |
In Guesty Learn more about adding or removing your company logo and company description. |
Reservations and calendar & availability
| Action | Where to manage it |
|---|---|
|
Manage calendar & availability |
In Guesty |
|
Manage reservation updates |
In Booking.com / Guesty Learn more about which updates you can make to a reservation in Guesty. |
|
Manage cancellations |
In Booking.com |
Reservation policies
| Action | Where to manage it |
|---|---|
|
Manage cancellation policies |
In Guesty |
|
Manage rate plans |
In Guesty Avoid creating or updating your rate plans in Booking.com as it may cause syncing issues |
|
Set check-in/check-out times |
In Guesty Note that check-in can be no later than 00:00 (midnight) in Booking.com. If you set a later check-in time in Guesty, it displays as 00:00 (midnight) in Booking.com. |
|
Child policy |
In Guesty |
Financials and revenue management
| Action | Where to manage it |
|---|---|
|
Accommodation fare |
In Guesty |
|
Additional fees, authorization hold, and price adjustments |
In Guesty |
|
Basic fees (cleaning fee, extra person fee) |
In Guesty An extra person fee is included in the accommodation fare in Guesty. It won't be displayed as a separate line item in the guest invoice (folio). |
|
Manage taxes |
You can set the listing's taxes in Guesty during the initial publish if the listing's status in the Extranet excludes the following:
After the initial publish, make changes in Booking.com. Only a limited number of taxes can be set in Guesty. Learn how taxes sync with booking channels. |
|
Security deposit |
Set and manage security deposit with relevant charge and return policy settings in Booking.com. |
|
Environmental fee |
Currently in development. Contact us to be addedto the pilot. |
Guest communication
| Action | Where to manage it |
|---|---|
|
Manage guest communication |
In Guesty |
Rates & availability sync
Listing details
| Action | Where to manage it |
|---|---|
|
Set the property location |
In Booking.com |
|
Set the listing description |
In Booking.com Includes all the sections under the public description in the property page. |
|
Set the listing title |
In Booking.com |
|
Set the listing images |
In Booking.com It is recommended to use landscape images (i.e. horizontal) with a minimum resolution of 2048x1080 pixels. Images with a resolution of 4000x3000 pixels render best results. Learn more about Booking.com's photo requirements. |
|
Set the listing bed arrangements |
In Booking.com |
|
Manage the listing amenities |
In Booking.com |
Reservations and calendar & availability
| Action | Where to manage it |
|---|---|
|
Manage calendar & availability |
In Guesty |
|
Reservation updates
|
In Booking.com / Guesty Learn more about which updates you can make to a reservation in Guesty. |
|
Reservation cancellations |
In Booking.com |
Reservation policies
| Action | Where to manage it |
|---|---|
|
Manage cancellation policies |
In Guesty |
|
Manage rate plans |
In Guesty Avoid creating or updating your rate plans in Booking.com, as it may cause syncing issues. |
|
Set check-in/check-out times |
In Booking.com Note that check-in can be no later than 00:00 (midnight) in Booking.com. |
|
Child policy |
In Booking.com |
Financials and revenue management
| Action | Where to manage it |
|---|---|
|
Accommodation fare |
In Guesty |
|
Additional fees, authorization hold, and price adjustments |
In Booking.com |
|
Basic fees (extra person fee, cleaning fee) |
|
|
Manage taxes |
In Booking.com |
|
Security deposit |
In Booking.com |
|
Environmental fee |
In Booking.com |
Guest communication
| Action | Where to manage it |
|---|---|
|
Manage guest communication |
In Guesty |