Receive and manage Booking.com guest special requests and view post-booking requests in the Guesty Inbox, to ensure all guest interactions are centralized and easily accessible.
Understanding and handling special requests
Special and self-service requests are structured options guests select after confirming a booking. Guesty categorizes these into two groups based on how you interact with them: those you can respond to directly in Guesty and those that require action in the Booking.com extranet.
Requests managed in Guesty
You can respond to the following structured self-service requests within the Guesty Inbox:
- Check-in and check-out time
- Bed preference
- Extra crib
- Extra bed
- Parking
Requests managed in Booking.com
The following requests sync to Guesty for visibility but must be handled via the Booking.com extranet using their predefined options:
- Date change
- Cancel for less
