You can easily keep track of your guest’s stay status by recording whether the guest has checked in, checked out, or didn’t show at all.
The reservation’s stay status is designed for recording the actual check-in/check-out status of the guest, as opposed to the ETA/ETD information. The stay status is intended for internal use, it won't sync with booking channels, it doesn't affect the listing's availability, and cannot be used with Guesty automation tools.
This information can be monitored in your reservations reports, and can be trackable via the reservation’s log, thus creating smooth operation management and an improved guest experience. For example, you can adjust your automated messages to be sent when the guest has checked-in/checked-out. Also, your staff can know how many guests will arrive and leave each day, and prepare accordingly.
If you're using Guesty Locks Manager, once a guest unlocks the property, the reservation's stay status will automatically be updated to "Checked-in".
Note:
The reservation stay status is an optional field and will be “Not set” as a default.Follow the instructions below to update the guest’s stay status.
Updating the guest’s stay status via the reservation page
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Reservations.
- Click the relevant reservation.
- For Airbnb reservations, click
, then select Edit reservation. For other reservations, click 
.
- Select the relevant option under “Stay status”.
- Click Save.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More, then select Reservations.
- Click the relevant reservation.
- For Airbnb reservations, click , then select Edit reservation. For other reservations, click .
- Select the relevant option under “Stay status”.
- Click Save.
Tip:
You can also update the guest’s status via the calendar or the Inbox, by selecting the relevant reservation, and then clicking
on the right sidebar.