Refunds are not issued automatically via Guesty upon cancellation, but you can issue a refund manually. The funds will be returned to the original payment method, whether the credit card is valid or expired. Follow the instructions below.
Considerations
Timelines for refunds
Refunds are carried out immediately by the payment processors. Once you click the Issue refund button, you can not undo it, and it will go through until fully executed.
Airbnb
Refunds for Airbnb reservations are handled in their Resolution Center.
Refunds must be done per each payment
When refunding more than one payment for a single guest, each payment must be refunded individually, up to the amount of the payment itself. For example, if a guest made two payments of 50 USD for a total of 100 USD, you cannot issue one refund in that amount. You will need to issue two refunds.
Refunds value and ownership
- Payments processed through Guesty should be refunded in Guesty.
- Refund value must be greater than 1. For example, you cannot refund 0.99, the smallest amount allowed is 1.00.
Refunds for Accounting by Guesty users
Once you have processed the refund, make sure to check if the Guest folio needs to be updated accordingly.
Issue a refund
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Click the relevant reservation.
- Click Balance due / Payout in the gray banner at the top of the page.
- Scroll down to the "Payments" section.
- On the relevant payment line, click Issue Refund.
- In the pop-up, verify the amount and click Issue Refund.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More and then select Reservations from the dropdown.
- Click the relevant reservation.
- Click Balance due / Payout
- in the gray banner at the top of the page.
- In the "Payments" section, click Refund next to the relevant payment.
- In the pop-up, verify the amount and click Issue refund.
Issue a recorded payment refund
To issue a refund for a "Recorded payment", on the right hand-side, click Mark as refunded. 
If necessary, you can edit your recorded payment refund.