Refunds are not issued automatically via Guesty upon cancellation, but you can issue a refund manually. The funds will be returned to the original payment method, whether the credit card is valid or expired. Follow the instructions below.
Important:
Refunds for Airbnb reservations are handled in their Resolution Center.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Click the relevant reservation.
- Click Balance due / Payout in the gray banner at the top of the page.
- Scroll down to the "Payments" section.
- On the relevant payment line, click Issue Refund.
- In the pop-up, verify the amount and click Issue Refund.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Reservations.
- Click the relevant reservation.
- Click Balance due / Payout
- in the gray banner at the top of the page.
- In the "Payments" section, click Refund next to the relevant payment.
- In the pop-up, verify the amount and click Issue refund.
Important:
When refunding more than one payment for a single guest, each payment must be refunded individually, up to the amount of the payment itself. For example, if a guest made two payments of 50 USD for a total of 100 USD, you cannot issue one refund in that amount. You will need to issue two refunds.
Note:
Payments processed through Guesty should be refunded in Guesty.
