Editing a recorded payment refund

When you collect a payment, such as cash, outside of Guesty, you record it to make sure the reservation's payments are accurate and up to date. When you refund a recorded payment, you enter the details, such as the amount and date - manually. If you entered the wrong amount or if you need to choose a different date, for example, follow the instructions below.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Reservations.
  4. Select the relevant reservation. 
  5. In the banner at the top of the page, click payout Status.
  6. In the "Payments" section, find the relevant refund (should say Refunded under "Status" and Recorded payment under "Transaction type").
  7. At the right end of the row, click the downward arrow and select Edit recorded refund.
  8. In the pop-up, make the necessary changes.
  9. Click Save.
Was this article helpful?
1 out of 1 found this helpful