When you collect a payment, such as cash, outside of Guesty, you record it to make sure the reservation's payments are accurate and up to date. When you refund a recorded payment, you enter the details, such as the amount and date - manually. If you entered the wrong amount or if you need to choose a different date, for example, follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Select the relevant reservation.
- In the banner at the top of the page, click payout Status.
- In the "Payments" section, find the relevant refund (should say Refunded under "Status" and Recorded payment under "Transaction type").
- At the right end of the row, click the downward arrow and select Edit recorded refund.
- In the pop-up, make the necessary changes.
- Click Save.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More and then select Reservations from the dropdown.
- Select the relevant reservation.
- In the banner at the top of the page, click payout Status.
- In the "Payments" section, find the relevant refund (should say Refunded under "Status" and Recorded payment under "Transaction type").
- At the right end of the row, click the downward arrow and select Edit recorded refund.
- In the pop-up, make the necessary changes.
- Click Save.