Connecting a Hyp account to Guesty

The information in this article is relevant only for Pro users at this time.

Note:

See if Guesty supports Hyp where you have properties.

You can process credit card transactions in Guesty by connecting to an external payment processor, such as Stripe or Hyp. You can connect multiple Hyp accounts to your Guesty account and you can use different payment processors at the same time, but each listing can only be connected to one account - so it can be connected to Hyp or Stripe, for example, but not both.
If you do connect multiple Hyp accounts to Guesty, you'll need to repeat the process below for each account. Follow our instructions to connect a Hyp account to Guesty.

Connect Hyp to Guesty

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Setup mode.
  3. Click Integrations and select Marketplace.
  4. Click the Hyp thumbnail.
  5. In the top-right corner, click Connect.
  6. The first step is to make sure you have a Hyp account. If you do, click Skip this step and continue to step 7. If you don't, click Create account and continue from step 7 of this article once the account is created.
  7. The second step is to connect your Hyp account to Guesty:
    • Merchant name: the account name as set up in your HYP dashboard. 
    • Terminal ID: provided by HYP. This is the same number used to log in to your HYP dashboard.
    • User ID: provided by HYP. This is the same ID used to log in to your dashboard.
    • API password: you need to set this up in your HYP dashboard. Make sure you only have one password saved in Hyp.
  8. In the top-right corner, click Connect.

Assign Listings to the Hyp Account

If this is the only payment processing account you connected to Guesty, all of your listings will be automatically assigned to it, but if you connected more than one Hyp account or if you connected accounts from other payment processors as well, such as Stripe, you'll need to decide which account handles the payments for each one of your listings. You can follow these instructions to assign a listing to a payment processor.
For each listing you assign to a Hyp account, be sure to also follow these instructions to change the listings' currency to ILS, or Hyp won't be able to process the payment.

Managing the Listing's Payments

Once your Hyp account is connected to Guesty and you assign listings to it, you'll need to be aware of what which payment-related aspects can be managed in Guesty and which in Hyp:
Can manage in Guesty
Must manage in Hyp
Auto payment rules
Transaction reporting
Automated and manual charges
Chargeback/dispute management
Security deposit holds
Payouts and settlements
Refunds
 
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