Refunding a Payment

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Refunds are not issued automatically via Guesty upon cancellation, but you can issue a refund manually. The funds will be returned to the original payment method, whether the credit card is valid or expired. Follow the instructions below.


Refunds for Airbnb reservations are handled in their Resolution Center.


Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, click Reservations.
  3. Click the relevant reservation.
  4. Click Balance Due / Payout in the grey banner at the top of the page.
  5. Scroll down to the "Payments" section.
  6. On the relevant payment line, click Issue Refund.
  7. In the pop-up, verify the amount and click Issue Refund.
To view the refund details, click on the relevant payment line. In the menu to the left, click Refund.


When refunding more than one payment for a single guest, each payment must be refunded individually, up to the amount of the payment itself. For example, if a guest made two payments of 50 USD for a total of 100 USD, you cannot issue one refund in that amount. You will need to issue two refunds.


Payments processed through Guesty should be refunded in Guesty.
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