Changes in Expedia reservations sync with Guesty based on who initiates the change or cancellation. To ensure your reservation data is accurate across both platforms, learn about the syncing process:
Automatic syncing
If a guest changes or cancels their reservation in Expedia, Guesty updates automatically.
Manual syncing required
- Changes or cancelations made by you: If you change or cancel a reservation in Expedia, contact us to update or cancel the reservation manually. Include a screenshot of the canceled reservation from Expedia
- Reservations reconciled directly in Expedia Partner Central: Reconciling a reservation means cancelling it after the check-in date if the guest doesn’t show up. If you reconcile a reservation directly in Expedia Partner Central, contact us with a screenshot of the reconciled reservation for manual cancellation.
Note:
For BETA users, any reservation changes or cancellations made by you in Expedia automatically sync to Guesty. No further action is required on your part.