Changes to Expedia reservations automatically sync to Guesty. To ensure your reservation data remains accurate across both platforms, review how the syncing process works.
Automatic syncing
Guest-initiated changes: If a guest modifies or cancels their reservation on Expedia, Guesty updates the reservation automatically.
Host-initiated changes: Any reservation changes or cancellations you make directly in Expedia automatically sync to Guesty.
Manual syncing
Reconciling a reservation means canceling a reservation after the check-in date if the guest doesn't show up. Reservations reconciled in Expedia Partner Central sync to Guesty, depending on when the reconciliation occurs:
Reservations reconciled before the planned check-out date sync to Guesty automatically.
Reservations reconciled after the check-out date don't sync to Guesty. Contact the support team with a screenshot of the reconciled reservation to manually cancel the reservation in Guesty.
Managing cancellation fees
Guesty automatically receives and applies cancellation fees charged by Expedia. If a reservation is canceled with an applicable cancellation fee, auto-payments will process this charge automatically.