Sending an invoice to a guest

You can use Guesty to send invoices to guests, with the option to user different brands per listing and include a personalized message of your choice. If relevant, securely collect a guest's payment details via the invoice. Once your invoice settings have been set up, you can start sending invoices to guests. 

Before you begin

  • If you are using the channel collect payment collection method for booking channels, we do not recommend sending guest invoices from Guesty to collect credit card information, as the payments are directly processed by the channel itself. Learn more.
  • The invoice link sent to a guest is static and will not update with subsequent changes. For information about how to edit and re-send an invoice, see here.

Using brands per listing (Beta)

If you would like to use more than one brand, follow the steps here to set up brands and assign listings to each brand. Once you've set up brands, the following will happen when sending a guest invoice:

If the reservation's listing is assigned to a brand, the guest invoice will display the company information defined in the brand.

If the reservation's listing is not assigned to a brand, the guest invoice will display the company information from the default guest invoice settings.

Tip:

Preview the invoice before sending to see the company information included.

Sending an invoice for the first time

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Reservations.
  4. Select the relevant reservation.
  5. Click Balance Due in the gray banner at the top of the page.
  6. Next to "Guest Invoice", click Send invoice, or preview the invoice first by clicking Preview invoice at the bottom left corner.
  7. Verify the message content and click Send invoice

Using the invoice to collect a guest's credit card

  • If there is already a guest credit card in the system, the automatic collection of the balance due triggers. You can also edit a future Auto Payment to choose the new credit card. Alternatively, you can collect the payment immediately
  • If you are using the invoice to collect the guest's credit card, the auto payments will not trigger. For the Auto payments to start working, you need to add the guest's credit card first and manually trigger the Auto payments.
  • If the invoice is sent and the card is received before the reservation is confirmed (inquiry or reservation statuses) the Auto payment will be created at the time of confirmation, with the card details already included in the payment. However, if the card details are received after the reservation is already confirmed, the user will indeed need to manually edit the existing auto payments to add the card to them (or remove them fully and create new ones)

Troubleshooting invoice related issues

  • If you are unable to send the invoice, verify the guest's email address appears under "Contact details" in the invoice.
  • If your credit card was marked as invalid and your payment was declined, update your payment method and add a new credit card to your reservation.
  • If you have multiple credit cards in the Guesty system, or if you need to update the credit card details, make sure to associate / update it in each the "Payments" section of every reservation.
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