An invoice can be sent to the guest after a reservation is created, including the balance due for the reservation.
Once your invoice settings have been set up you can send invoices to guests on an ad-hoc basis. If relevant, securely collect a guest's payment details via the invoice.
Limitations
The invoice link sent to the guest is static and will not update with subsequent changes. If changes are made to the reservation or the guest folio, you can send a new invoice.
Payment collected via invoice doesn't confirm the reservation or change the reservation status in any way.
If you are using channel collect payment, the payments are directly processed by the channel and you do not need to collect the guest's payment method in Guesty.
Send a guest invoice
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Select the relevant reservation.
- Click Balance Due in the gray banner at the top of the page.
- Next to "Guest Invoice", click Send invoice.
- Review and edit the message template as needed.
- Under "Payment method link" click the toggle to include/exclude as needed.
- Click Preview invoice to view details before sending.
- Click Send invoice.
- If the "send invoice" button is grayed out, this means there is no email for the guest in Guesty. Update the guest's primary email address then try again.
